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Open Government Blog

All you need is your CSA (Civil Service Annuity) or CSF (Civil Service Final) claim number and your password. OPM sends you a password when your claim is completed.

Use the Internet and our Retirement Services Online site to:

  • Change your Federal Income Tax Withholding
  • Change your State Income Tax Withholding
  • View/Print/Request a duplicate Form 1099R for the current tax year and the two previous years
  • Change your password
  • Establish an allotment to an organization (e.g., union dues)
  • Change your mailing address
  • Sign up for direct deposit of your payment
  • Set up a checking or savings allotment
  • View your annuity statement

If you misplace or forget your password, email retire@opm.gov or call OPM at 1-888-767-6738 between the hours of 7:30 a.m. and 7:45 p.m. Eastern Standard Time. We will mail you a new temporary password. The temporary password will allow you to create a permanent password and establish personal security questions for your account.


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Comments

Jack Hayden
8/19/2011 at 8:58 AM
How can I find out how much is in my FERS account. Can I withdraw it? I would like to payoff my home.
Teresa Richie
8/22/2011 at 11:29 PM
Can I still fill out a FEGLI form even though I'm on a disability pension? Will my 27 years of service change when I turn 55 yrs. old in December? I need answers!
Teresa Richie
8/22/2011 at 11:29 PM
Can I still fill out a FEGLI form even though I'm on a disability pension? Will my 27 years of service change when I turn 55 yrs. old in December? I need answers!
Ely V. Bolosan
9/2/2011 at 8:09 PM
Requesting HELP on making changes to SF 3104 FERS Death Benefit Beneficiary or SF 3102. Please clarify which form needed. I wanted to make changes on beneficiary form on file. Pleas advise.
Royal
9/9/2011 at 7:19 AM
Rent a car in Crete: http://www.creteroyal.com
Sharon Summers
9/11/2011 at 6:59 PM
I was approved for federal disability last June of 2010 and almost 15 months later after many phone calls including calls to my senator and representative I am still on a small monthly interim payment. Who do I call or write to? Please help me.
Sharon Summers
9/11/2011 at 7:00 PM
I was approved for federal disability last June of 2010 and almost 15 months later after many phone calls including calls to my senator and representative I am still on a small monthly interim payment. Who do I call or write to? Please help me.
Julia Nichols
9/12/2011 at 9:54 AM
I retired in Feb. 2010 and my disability retirement case has yet to be finalized. I just moved from CA to AZ and am need to change my health insurance to another provider because Kaiser is not available in AZ and cannot reach find out any answers because the office responsible for doing this is also the office responsible for closing my case. I found out some people have paid for health costs out-of-pocket and then been reimbursed when they have been in this situation. What happens when you are on prescriptions meds or need to see a doctor? This is ridiculous. I also found out from a great guy in the health ben. dept they don't have to close your case to change over your health benefits coverage. I just spoke to someone and they said they had 70,000 people retire in one month!!!
Julia Nichols
9/12/2011 at 9:55 AM
I retired in Feb. 2010 and my disability retirement case has yet to be finalized. I just moved from CA to AZ and am need to change my health insurance to another provider because Kaiser is not available in AZ and cannot reach find out any answers because the office responsible for doing this is also the office responsible for closing my case. I found out some people have paid for health costs out-of-pocket and then been reimbursed when they have been in this situation. What happens when you are on prescriptions meds or need to see a doctor? This is ridiculous. I also found out from a great guy in the health ben. dept they don't have to close your case to change over your health benefits coverage. I just spoke to someone and they said they had 70,000 people retire in one month!!!
BarbE
9/24/2011 at 3:16 PM
Where on the Online Services do I go to update my password. I sent for a temp one and need to change it online? Also I did not pay SS it went to retirement. Was told when I was hired I would get that money if I quit, got fired or retired. Why is it put into my retirement over the next 20 yrs? I wont live 20 more years. Where does my money go. I was on OWCP for over 22 years and was told when I retired it was not a disability retirement. I was disabled and could not work all those years with post office. I was hurt in 1986, went out on OWCP in 87 and started retirement in 2011. Why am I not disabled anymore??
BarbE
9/24/2011 at 3:21 PM
do I need to file income tax for my retirement money I receive? Why cant an employee of the post office that was injured on the job receive a settlement for a loss that is life long. I dont get much retirement because I got hurt after working 9 yrs, so my salary was not real high. I lost so much money and the injury is with me from now on.
H. P. Manuel
9/26/2011 at 9:27 AM
I have US Postal Retirement check that is over a year old. It is dated April 1, 2008. Should I deposit it or should I request that it be reissued by the OPM?
H. P. Manuel
9/26/2011 at 9:29 AM
I have US Postal Retirement check that is over a year old. It is dated April 1, 2008. Should I deposit it or should I request that it be reissued by the OPM?
L.K Johnston
9/26/2011 at 3:20 PM
USPS failed me FFDE due pscy. 12/2010 since being off work from 10/2010 been hospitalized 3 times my personal doctor said i can't go back to work. have not h eard from disability ret. living on food stamps with family. what's going on with our govt. how can i keep going
Irma
11/2/2011 at 6:43 PM
I find your website difficult to navigate. Not user friendly as far as I am concerned
S.L. Faucett
11/10/2011 at 9:58 PM
I retired in October 2010 and still waiting for my retirement to be finalized. This is a regular FERS retirement and my congressman's office has been assisting me to no avail. I also sent a certified letter to the Director of OPM with my concerns and received no response. The customer service at OPM is terrible, no one seems to care or even return my phone calls. Everytime I call OPM I get conflicting information and excuses of why my retirement has not been finalized. I am living on a small interim payment which is not even enough to cover my monthly living expenses. What else can I do to expedite my retirement?
Jean Jean-Louis
11/15/2011 at 11:51 AM
I do not how to create an account with this site. May I please have some info?
Angel Martinez
11/15/2011 at 7:03 PM
I sent my claim on Nov. 2010. I did hear from OPM around March 2010 only to send me the CSA claim number card. October 2011 came and still I had not here from OPM. With some effort and many, many phone calls I found a dear lady who was able to tell me that they had my claim and she will find out what is holding my annuity. She was able to get some temporary monies sent to my bank account by about October 2011(about $3200 for the 12 months I have been waiting, that is about $267 per month of wait!). Since then I have not heard a thing. So..... what is the status of my claim? I would like to get this going before Congress decides not to pay Federal employees. I had never been so frustrated. I had to find a part-time job; this was not on my retirement plan! Can anyone help??????
Angel Martinez
11/15/2011 at 7:04 PM
I sent my claim on Nov. 2010. I did hear from OPM around March 2010 only to send me the CSA claim number card. October 2011 came and still I had not here from OPM. With some effort and many, many phone calls I found a dear lady who was able to tell me that they had my claim and she will find out what is holding my annuity. She was able to get some temporary monies sent to my bank account by about October 2011(about $3200 for the 12 months I have been waiting, that is about $267 per month of wait!). Since then I have not heard a thing. So..... what is the status of my claim? I would like to get this going before Congress decides not to pay Federal employees. I had never been so frustrated. I had to find a part-time job; this was not on my retirement plan! Can anyone help??????
Angel Martinez
11/15/2011 at 7:04 PM
I sent my claim on Nov. 2010. I did hear from OPM around March 2010 only to send me the CSA claim number card. October 2011 came and still I had not here from OPM. With some effort and many, many phone calls I found a dear lady who was able to tell me that they had my claim and she will find out what is holding my annuity. She was able to get some temporary monies sent to my bank account by about October 2011(about $3200 for the 12 months I have been waiting, that is about $267 per month of wait!). Since then I have not heard a thing. So..... what is the status of my claim? I would like to get this going before Congress decides not to pay Federal employees. I had never been so frustrated. I had to find a part-time job; this was not on my retirement plan! Can anyone help??????
Angel Martinez
11/15/2011 at 7:04 PM
I sent my claim on Nov. 2010. I did hear from OPM around March 2010 only to send me the CSA claim number card. October 2011 came and still I had not here from OPM. With some effort and many, many phone calls I found a dear lady who was able to tell me that they had my claim and she will find out what is holding my annuity. She was able to get some temporary monies sent to my bank account by about October 2011(about $3200 for the 12 months I have been waiting, that is about $267 per month of wait!). Since then I have not heard a thing. So..... what is the status of my claim? I would like to get this going before Congress decides not to pay Federal employees. I had never been so frustrated. I had to find a part-time job; this was not on my retirement plan! Can anyone help??????
Angel Martinez
11/15/2011 at 7:04 PM
I sent my claim on Nov. 2010. I did hear from OPM around March 2010 only to send me the CSA claim number card. October 2011 came and still I had not here from OPM. With some effort and many, many phone calls I found a dear lady who was able to tell me that they had my claim and she will find out what is holding my annuity. She was able to get some temporary monies sent to my bank account by about October 2011(about $3200 for the 12 months I have been waiting, that is about $267 per month of wait!). Since then I have not heard a thing. So..... what is the status of my claim? I would like to get this going before Congress decides not to pay Federal employees. I had never been so frustrated. I had to find a part-time job; this was not on my retirement plan! Can anyone help??????
Angel Martinez
11/15/2011 at 7:04 PM
I sent my claim on Nov. 2010. I did hear from OPM around March 2010 only to send me the CSA claim number card. October 2011 came and still I had not here from OPM. With some effort and many, many phone calls I found a dear lady who was able to tell me that they had my claim and she will find out what is holding my annuity. She was able to get some temporary monies sent to my bank account by about October 2011(about $3200 for the 12 months I have been waiting, that is about $267 per month of wait!). Since then I have not heard a thing. So..... what is the status of my claim? I would like to get this going before Congress decides not to pay Federal employees. I had never been so frustrated. I had to find a part-time job; this was not on my retirement plan! Can anyone help??????
Angel Martinez
11/15/2011 at 7:04 PM
I sent my claim on Nov. 2010. I did hear from OPM around March 2010 only to send me the CSA claim number card. October 2011 came and still I had not here from OPM. With some effort and many, many phone calls I found a dear lady who was able to tell me that they had my claim and she will find out what is holding my annuity. She was able to get some temporary monies sent to my bank account by about October 2011(about $3200 for the 12 months I have been waiting, that is about $267 per month of wait!). Since then I have not heard a thing. So..... what is the status of my claim? I would like to get this going before Congress decides not to pay Federal employees. I had never been so frustrated. I had to find a part-time job; this was not on my retirement plan! Can anyone help??????
John Lynn Gullickson
11/16/2011 at 10:57 AM
I took a voluntary early retirement in March 2009 at age 53. Will the annuity supplement at MRD (age 56) kick in automatically, or do I need to apply for this?
John Lynn Gullickson
11/16/2011 at 10:57 AM
I took a voluntary early retirement in March 2009 at age 53. Will the annuity supplement at MRD (age 56) kick in automatically, or do I need to apply for this?
stanley scott
12/9/2011 at 1:19 PM
DEAR MR DIRECTOR THIS HAS TO BE THE MOST SADIES THING THAT I CAN THINK OF WHY DO IT TAKE YOU AND YOUR STAFF SO LONG TO REPLY, JUST MABE IF YOU WOULD BE SO KIND TO JUST BRING PEOPLE UP TO DATE THEY WANT FEEL SO BAD OR MAD AT YOU OR THE GOVERMENT FOR NOT DOING YOUR JOBS, AND HERE IS WHAT REALLY GET ME NO ONE WILL CALL YOU BACK OR SENT YOU AN EMAIL BUT YOU ASK US TO TRUST THAT YOU OR DOING ALL THAT YOU CAN TO MOVE THE PROCESS ALONG INA SMOTH MANNER COME ON LETS BE A LITTLE MORE UNDERSTANDING. (HIRE SOME PEOPLE)
Charlene Jones
1/5/2012 at 11:19 AM
Stanley, my sentiments exactly! Corresponding with this agency is more than frustrating. Why they leave a message for you to leave a message and they will get back to you is rediculous. I have never had a return call even using the direct line to the paralegal assigned to my case. All we are asking is for a little respect in finding out the status of our claims and not have to wait months to find out that "something" was missing in the submission. OPM we were your colleagues and worked just as you, for this government; please have some respect for our plight as many of us are just hanging on.
donna dykstra
1/11/2012 at 1:03 PM
you continue to destroy my life. you use a e-mail program that has no apparent send option. your phone is alllwayyysss busy. i called last year requesting fed taxes start being with held. of course it was not done. the usps and all employes are worthless. wait! they are good at destroying a life. I want one of you worthless globs to contact me because i know usps people are so lazzzzy! can you handle making a phone call? donna e dykstra 738 s. hawthorne ave emmett, idaho 208-919-7108 csa-a8274686
Frank Tomicek
1/11/2012 at 3:49 PM
Recently, my mother, a federal retiree passed away and I have been attempting to contact OPM through the toll-free line to verify her available benefits. At a time like this, this is obviously critical to settling her affairs, however there is a busy signal EVERY time I call the contact number, and now almost two weeks later, I still do not have an answer. I am a public employee too, and understand how agencies are being tasked to address their workloads with reduced resources; however, addressing the needs of employees and retirees is the core function of OPM and this situation is absolutely outrageous and is a prime example of bureaucracy at its worst. Federal employees and their families deserve better.
Standarlee Brown
1/31/2012 at 1:53 AM
I sent a letter to the Insurance office,requesting to have my optional=B insurance cancelled. it's been over three months and the coverage is still being deducted from my monthly annuity.The phone for their office is always busy from start to close of business.(HELP)File#CSA 3-666078=0
Standarlee Brown
1/31/2012 at 1:55 AM
I sent a letter to the Insurance office,requesting to have my optional=B insurance cancelled. it's been over three months and the coverage is still being deducted from my monthly annuity.The phone for their office is always busy from start to close of business.(HELP)File#CSA 3-666078=0
Shirley Hanselka
1/31/2012 at 5:21 PM
I would like to be updated on how my annuity is going to change when I come of age for SS (62). I was retired in 1990 from a fall at work and have not worked since that time (May 1990.) I would also like all the paper work involved in keeping my annuity and Life insurance in a updated fashion. Please reply as soon as possible Please. Sincerely, Shirley R. Hanselka 505-66-6766 A
Stephen Wyatt
1/31/2012 at 5:53 PM
My 1099-R is WRONG! And, because of it, my state revenue department is saying I owe them A LOT OF MONEY! I've been trying to report this for TWO DAYS, but the phone at Retirement Services has been busy for TWO DAYS STRAIGHT! Will someone there PLEASE look up my name, and use e-mail address on file to contact me to see what happened. I only have 60 days to pay A LOT of money that I DO NOT HAVE because of this mistake. PLEASE, FOR THE LOVE OF GOD, SOMEONE ANSWER THE PHONE AT OPM-RETIREMENT SERVICES, OR LOOK INTO THIS FROM YOUR DESK NOW. Thank you.
Julia Morales
2/1/2012 at 1:35 PM
I received a letter this month from OPM saying they will cut my annuity based on the fact that I only worked 19+ years and I am 61 years old. The problem is that I have 3 more years of federal service under CSRS (1983-1986) for which I am not being credited. I know I took out my retirement in 1986 and went back to school and I need to replace that retirement. I'm also looking for work but my personnel file credits me with only 19 years of work. Please help! CSA#8489749.
Julia Morales
2/1/2012 at 1:36 PM
I received a letter this month from OPM saying they will cut my annuity based on the fact that I only worked 19+ years and I am 61 years old. The problem is that I have 3 more years of federal service under CSRS (1983-1986) for which I am not being credited. I know I took out my retirement in 1986 and went back to school and I need to replace that retirement. I'm also looking for work but my personnel file credits me with only 19 years of work. Please help! CSA#8489749.
Lawrence McCusker
2/1/2012 at 2:21 PM
I have been trying to call Boyer, PA since 9am. It is now 2 pm and I still haven't got through. What is the secret? I have tried to email but, it keeps getting deleted as not read. It is 1 Feb 2012 and I still haven't received my 1099 R. When will I receive it?
Lawrence McCusker
2/1/2012 at 2:24 PM
I have been trying to call Boyer, PA since 9am. It is now 2 pm and I still haven't got through. What is the secret? I have tried to email but, it keeps getting deleted as not read. It is 1 Feb 2012 and I still haven't received my 1099 R. When will I receive it?
Mary Lou Kelley
2/1/2012 at 4:18 PM
I closed the account to which my annuity check was deposited. I have not received a new password that will enable me to change the routing of the new account in your system. Can you have someone call me asap at 1-210-651-0921. Thanks,
Mary Lou Kelley
2/1/2012 at 4:18 PM
I closed the account to which my annuity check was deposited. I have not received a new password that will enable me to change the routing of the new account in your system. Can you have someone call me asap at 1-210-651-0921. Thanks,
connie conley
2/7/2012 at 12:59 PM
I am requesting a copy of my DD214 be sent to me out of my personnel file. Who do I need to contact to get a copy.
Jacqueline
2/9/2012 at 11:31 AM
I cannot believe how rude Kimberly Francios was to me this morning!!! I applied back in August 2011 for reinstatement of my benefits based on information I received from various OPM reps and after many calls and emails today she tells me I have to re-apply??? Why wait six months to tell me that?? I asked to speak to a supervisor and she hung up on me! Is that your version of customer service???
Robert Baker
2/18/2012 at 3:34 AM
I have approximately 13.5 years service with the US Postal Service (Late 1981- mid 1995). I switched to FERS during before I left. I am now 56 and wish to apply for the USPS Pension (not FERS). Where do I go and how do I apply?
Robert Baker
2/18/2012 at 3:35 AM
I have approximately 13.5 years service with the US Postal Service (Late 1981- mid 1995). I switched to FERS during before I left. I am now 56 and wish to apply for the USPS Pension (not FERS). Where do I go and how do I apply?
Arnold Medilla Vasquez
2/24/2012 at 11:06 AM
I need to get a copy of discharge and DD214. I also need access to all of my military information, date of service etc. Thank You.
Arnold Medilla Vasquez
2/24/2012 at 11:07 AM
I need to get a copy of discharge and DD214. I also need access to all of my military information, date of service etc. Thank You.
Joe
3/5/2012 at 6:58 PM
All OPM does is LIE! All I get when calling and asking why I'm still in interim status over a year after retirement is another lame excuse and a BS escalation number. And they nNEVER call you back!!! They don't care and they have no concept on customer service! Hint to Obama: Here's WHERE to cut the Government!
Joe
3/5/2012 at 6:58 PM
All OPM does is LIE! All I get when calling and asking why I'm still in interim status over a year after retirement is another lame excuse and a BS escalation number. And they NEVER call you back!!! They don't care and they have no concept on customer service! Hint to Obama: Here's WHERE to cut the Government!
melvin n bernardo
3/5/2012 at 9:02 PM
I need replacement for my year 2011 tax statement, so far I haven't received it. At the moment my address is as follows: 89 Aurora Dr. Vergonville Subd. Pulang Lupa, Las Pinas M. M. Philippines (SSN 548-86-4649) Thanks
melvin n bernardo
3/5/2012 at 9:04 PM
I need replacement for my year 2011 tax statement, so far I haven't received it. At the moment my address is as follows: 89 Aurora Dr. Vergonville Subd. Pulang Lupa, Las Pinas M. M. Philippines (SSN 548-86-4649) Thanks
Patricia Kaserman
4/12/2012 at 1:16 PM
I am 53 and retired in Jun 2009 for medical disabiiity. Received a Statement of Annuity Paid 2011. Block 2a is unknown. How do I know if this a pension, annuity or retirement or an IRA? Not sure how to handle this on my 2011 taxes. Does anybody know the answer or who I can call?
Barbara
4/13/2012 at 7:35 PM
If I do not yet have a password to use the online OPM site, where do I find out any information in the meantime. I have been off work since October 15, 2011 with no pay and need some type of answers.
Barbara
4/13/2012 at 7:35 PM
If I do not yet have a password to use the online OPM site, where do I find out any information in the meantime. I have been off work since October 15, 2011 with no pay and need some type of answers.
Alexander P Hsu
8/9/2012 at 4:37 PM
I was retired from USPS on 6/30/2011.

I did get my CSA # 85118810.

I called OPM a lot of time.

The people told that my case still not finalized.

It is over one year now.

Please sent me the information when my case fanalized.

Thank you.

My home phone number is 1(585)3856038
Alexander P Hsu
8/9/2012 at 4:39 PM
I was retired from USPS on 6/30/2011.

I did get my CSA # 85118810.

I called OPM a lot of time.

The people told that my case still not finalized.

It is over one year now.

Please sent me the information when my case fanalized.

Thank you.

My home phone number is 1(585)3856038
personal injury lawsuit
8/24/2012 at 12:27 PM
What a nice post and rocking talked about to retirement account.
<a href="http://www.aggressive-accident-lawyers.com/personal-injury-lawyers"> personal injury lawsuit </a>
<a href="http://www.sbtjapan.com/ks-used-subaru-impreza">Used Subaru Impreza</a>
11/12/2012 at 2:38 AM
Used or new cars, both are a good investment of money therefore one should carefully choose the seller.
Barbara E Sturgill
12/25/2012 at 5:13 PM
I have simply forgotten how to get into FERS web page so that I can get my 1099 & pay vouchers. No anger with the system, I just need to access my records so that I can file my taxes.
Barbara E Sturgill
12/25/2012 at 5:29 PM
I have simply forgotten how to get into FERS web page so that I can get my 1099 & pay vouchers. No anger with the system, I just need to access my records so that I can file my taxes. Please send info.
Barbara E Sturgill
12/25/2012 at 5:30 PM
I have simply forgotten how to get into FERS web page so that I can get my 1099 & pay vouchers. No anger with the system, I just need to access my records so that I can file my taxes. Please send info.
Elmore Q. Bobo
4/4/2013 at 11:51 AM
i would like to change my checking
marlene jones
6/1/2013 at 4:44 AM
my pension is not my account
Jan
6/11/2013 at 6:38 PM
Hello, I totally agree with everyone here on how frustrating it is to reach a "warm" body at OPM. They ask to leave a message, they never call back. I am trying to assist my sister with an over- payment waiver. We sent it 04/29/13 and have never rec'd confirmation. I have no idea what the status is. She thinks she has insurance as her statment deducts for it. But, she has no insurance card. My sister has a learning disability so all of this is foreign to her. I try to help her but it is incredibly frustrating and aggravating. Funny, when we owe the gov't money, they respond ASAP.
NEW ONE
6/13/2013 at 9:22 AM
nice information
Adele Chicale padilla
10/3/2013 at 3:51 PM
hello my name is adele chicale and I been receiving my husband benefits since 2000 . this month I change my bank account number , I will like to change the account number for my checks can you please contact me in ref to this? at
Barbara
10/9/2013 at 4:05 AM
Hello - I have been employed by several different agencies through my career - USMC, USN, VA, USAF and want to know if all my FERS is in "one place" and totally accounted for all those years. Where can I go to find that information out directly vs. indirectly through a generic website? I want specifics to my personal situation, not a brochure, if that helps in directing me. Thank you!
Pat
10/17/2013 at 10:47 PM
Hello my name is Pat. I am applying for spouse death benefits. I received my temporary password; however, I did not receive a claim number. Do OPM send the temporary password before assigning a claim number?
Pat
10/17/2013 at 10:48 PM
Hello my name is Pat. I am applying for spouse death benefits. I received my temporary password; however, I did not receive a claim number. Do OPM send the temporary password before assigning a claim number?
maria
11/1/2013 at 12:40 PM
This is great for someone who don't go visit govt. offices.


mariz
http://androidapphome.com
Keisha Smith
7/29/2014 at 8:28 PM
What is the disability retirement timeline for the DC office. My claim was recently submitted

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