OpenOPM Category: 'FAQs' Atom Feed 2011-09-01T14:41:15.780-04:00 http://www.opm.gov/BLOGS/OpenOPM/category/faqs/index.atom The Office of Personnel Management http://www.opm.gov/ webmaster@opm.gov Got a Question? If you have a question about our policies or services, try our Frequently Asked Questions (FAQs). There you’ll see a list of the top 10 questions. You’ll also be able to browse by topics such as insurance, retirement, or personnel documentation. Or you can search by keyword.

We encourage you to use the FAQs to their fullest to get answers to your questions, and we welcome your comments on our open government efforts here.

more]]> 2011-09-01T14:41:15.780-04:00 2011-09-01T14:41:15.780-04:00 http://www.opm.gov/Blogs/OpenOPM/2011/9/1/Got-a-Question/index.aspx Bethany Letalien If you have a question about our policies or services, try our Frequently Asked Questions (FAQs). There you’ll see a list of the top 10 questions. You’ll also be able to browse by topics such as insurance, retirement, or personnel documentation. Or you can search by keyword.

We encourage you to use the FAQs to their fullest to get answers to your questions, and we welcome your comments on our open government efforts here.

]]> Just the FAQs You Have Questions…We Have Answers

We have created a searchable Frequently Asked Questions (FAQs) site designed to make finding and sharing information more efficient for our employees, external stakeholders and you, the general public.

The searchable FAQs are available at www.opm.gov/FAQs and contain information across all program areas. You can search for information using common language (e.g., What is Open Government?) or browse by topic (e.g., Senior Executive Service). Answers to your questions are displayed immediately and a list of the Top10 Questions is also available for review. Many questions can be answered right away with FAQs. Why wait in line on the phone? Go online today. Ready, set, search!!!

more]]> 2011-07-08T16:57:58.110-04:00 2011-07-08T16:57:58.110-04:00 http://www.opm.gov/Blogs/OpenOPM/2011/7/8/Just-the-FAQs/index.aspx Charles Conyers You Have Questions…We Have Answers

We have created a searchable Frequently Asked Questions (FAQs) site designed to make finding and sharing information more efficient for our employees, external stakeholders and you, the general public.

The searchable FAQs are available at www.opm.gov/FAQs and contain information across all program areas. You can search for information using common language (e.g., What is Open Government?) or browse by topic (e.g., Senior Executive Service). Answers to your questions are displayed immediately and a list of the Top10 Questions is also available for review. Many questions can be answered right away with FAQs. Why wait in line on the phone? Go online today. Ready, set, search!!!

]]> The Latest Open Government Activities at OPM for the month of June June has been a busy month for OPM's Open Government Core Team:

  • We have formed the Component Teams mentioned in our Open Government Plan and Charter, both of which can be found from the OpenOPM homepage.
  • Speaking of our plan and charter, we released version 1.2 of the plan and finalized the charter.
  • We are scheduling our first Component Team meetings for early to mid-July. In preparation for those meetings, we held a day-long training session for the coaches and presenters for those teams. Several other OPM employees participated in the session — having seen the gains the Open Government Core Team has made in learning, they are interested in exploring possible uses for Action Learning in their organizations.
  • We completed a brief analysis of the comments we've received on this blog. We concluded that many of you are interested in hiring reform and related policies. You're seeking ways to improve communication with OPM and are sometimes frustrated with the process of seeking Federal employment. As time passes and the initial excitement of setting up the Component Teams begins to subside, this analysis will remind us of why it is so important for us to work to improve communication with the public and service to our stakeholders.
  • One major way in which we are seeking to improve customer service in the immediate future is our Searchable Frequently Asked Questions (FAQs) engine. We are completing the testing of Stage I of the FAQs engine and will launch this Wednesday. Please use it and share your ideas about it with us in this space. We are already planning Stage II, with more features greater interactivity.

As always, we look forward to hearing your ideas about how we can improve openness at OPM!

more]]> 2010-06-28T16:15:00.000-04:00 2010-06-28T16:15:00.000-04:00 http://www.opm.gov/Blogs/OpenOPM/2010/6/28/The-Latest-Open-Government-Activities-at-OPM-for-the-month-of-June/index.aspx The Open Government Team June has been a busy month for OPM's Open Government Core Team:

  • We have formed the Component Teams mentioned in our Open Government Plan and Charter, both of which can be found from the OpenOPM homepage.
  • Speaking of our plan and charter, we released version 1.2 of the plan and finalized the charter.
  • We are scheduling our first Component Team meetings for early to mid-July. In preparation for those meetings, we held a day-long training session for the coaches and presenters for those teams. Several other OPM employees participated in the session — having seen the gains the Open Government Core Team has made in learning, they are interested in exploring possible uses for Action Learning in their organizations.
  • We completed a brief analysis of the comments we've received on this blog. We concluded that many of you are interested in hiring reform and related policies. You're seeking ways to improve communication with OPM and are sometimes frustrated with the process of seeking Federal employment. As time passes and the initial excitement of setting up the Component Teams begins to subside, this analysis will remind us of why it is so important for us to work to improve communication with the public and service to our stakeholders.
  • One major way in which we are seeking to improve customer service in the immediate future is our Searchable Frequently Asked Questions (FAQs) engine. We are completing the testing of Stage I of the FAQs engine and will launch this Wednesday. Please use it and share your ideas about it with us in this space. We are already planning Stage II, with more features greater interactivity.

As always, we look forward to hearing your ideas about how we can improve openness at OPM!

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