Human Resources and Security Specialists should use this tool to determine the correct investigation level for any covered position within the U.S. Federal Government.
Visit this federal site to search for our regulatory notices, proposed and final rules.
See the latest tweets on our Twitter feed, like our Facebook pages, watch our YouTube videos, and page through our Flickr photos.
Did you know that we receive more claims and calls during the first three months of each year? It’s true. The first three months of every year are always our busiest months. During this time we are processing the end of year retirements and all changes and additions to healthcare due to our annual open season.
And chances are pretty strong that you are trying to process your paperwork for taxes and other financial transactions, too. If you have tried to contact us recently, you may have received a busy signal. We are currently experiencing a large call volume and an increase in claims as a result of our busy season, but we want to help you with your needs.
We are doing everything we can to improve service to you. In an effort to serve you better, we have authorized overtime for our current specialists and will continue to do so this year.
Here's a hint: The best times to reach us are first thing in the morning as we open at 7:30am EST, or Thursdays and Fridays in the afternoon. Our number is 888-767-6738 but you may also contact us via email at firstname.lastname@example.org.
We are confident that we will decrease our call and claim volume. In the meantime, our commitment and service to you is our highest priority and we thank you for your patience.
There was an unexpected error when performing your action.
Your error has been logged and the appropriate people notified. You may close this message and try your command again, perhaps after refreshing the page. If you continue to experience issues, please notify the site administrator.