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Frequently Asked Questions Telework

  • Generally, each Federal agency will be responsible for the service and maintenance of all government owned equipment. Teleworkers using their privately-owned equipment (when allowed by their agency) are responsible for service and maintenance. GSA's FMR Bulletins provide additional guidance about telework equipment and technology.
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  • Each Federal agency sets up its own approval process, but generally the immediate supervisor must formally agree to a specific employee's request. Prior to beginning telework, the employee and manager must successfully complete an interactive telework training program and enter into a written agreement.  Contact your telework coordinator or Telework Managing Officer for details about your own agency’s process.
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  • Yes. OPM provides interactive, online telework training courses for both managers and employees, free of charge. Training for managers is also available through OPM’s Eastern and Western Management Development Centers.  Details on the Development Centers and course schedules can be found at www.leadership.opm.gov.
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  • The official definition of "telework" can be found in the Telework Enhancement Act of 2010 (the Act): "[t]he term 'telework' or 'teleworking' refers to a work flexibility arrangement under which an employee performs the duties and responsibilities of such employee's position, and other authorized activities, from an approved worksite other than the location from which the employee would otherwise work." In practice, "telework" is a work arrangement that allows an employee to perform work, during any part of regular, paid hours, at an approved alternative worksite (e.g., home, telework center).  This definition of telework includes what is generally referred to as remote work but does not include any part of work done while on official travel or mobile work. You may also be familiar with the terms "telecommuting" and "flexible workplace" and both are sometimes used to describe what we now generally refer to as "telework."  While "remote" and "mobile" work are also terms that are sometimes used as synonyms for telework, they tend to operate differently than telework as is apparent in the detailed operational definition.  For consistency, OPM recommends that all agencies use the term "telework" for reporting purposes and for all other activities related to policy and legislation, as defined in the Act.
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