Frequently Asked Questions Investigations

OPM's agents will leave OPM Form 1634 at the residence of contacts. Individuals can verify the status of an OPM investigator by contacting FIS Security and Safety Team at 888-795-5673 or fissst@opm.gov.

Sir or Madam, After you Certify your request, there are 5 additional steps you are directed to follow to complete the process.  -Step 1 provides instructions on signature pages, attachments, and archival copy.  -Step 2 allows you to view, print, and save your archival copy.  Click the  hyperlink “Display the Archival Copy of the Investigation Request for Printing” to open your archival copy.  Please review carefully your information.  While your document is open, save and print.  -Step 3 is your signature pages.  Please click the hyperlink “Signature Pages” to open your document.  Once you have opened your document, please print out the signature pages. You will need to provide these to your sponsoring agency.  -Step 4 allows you to upload or use the fax solution to provide your documents to your sponsoring agency.  Select “Yes” to “ Do you have a document and/or file that you would like to associate with this request?”  Select “Next” to proceed to the next screen.   There are multiple choices.  Select method of submission from Upload File, Direct Fax or Expect.  Once method is selected, click “Next.”  Based on your method, you will receive an additional screen for your attachments.  If you selected "Upload File,” you will receive the screen to select your file and upload.  If you selected “Direct Fax,” you will receive the screen to print the fax coversheet for each document.  The coversheet will include the fax number for your documents.  If you selected “Expected,” you will receive a screen to identify which documents you will mailing.  -Step 5 is where you release your request to your sponsoring agency.  You must complete all 5 steps in order for your request to be released to your sponsoring agency.  If you have any questions, please contact your sponsoring agency for assistance.   

The only persons authorized to see this information are Personnel Security, Suitability, and Investigations professionals who have been investigated and have a demonstrated need to review the information. You may request a copy of your investigation file under provisions of the Privacy Act. For an OPM investigation request, write to OPM-CIS, FOIP, Post Office Box 618, Boyers, PA 16018-0618. You must include your full name, Social Security Number, date and place of birth, and you must sign your request.

To conduct background investigations for OPM, you may apply with OPM or one of the companies currently under contract to conduct background investigations for OPM.  OPM posts its job openings on www.usajobs.gov.  The following provides contact information on our contractors and links to their online applications.     Employment Information  -  OPM-FIS Investigations Contractors Name Address Contact Information Employment Application Web Page CACI   14370 Newbrook Drive Chantilly, VA 20151 Attn: Investigations Services Division Fax: 703-802-8412 Email: BIJobs@caci.com Register and apply online: http://www.caci.com/job/opm_job_opps.shtml KeyPoint 1750 Fox Trail Drive Suite 120 Loveland, CO 80538 Phone:  866-667-3635 Email: careers@keypoint.us.com Apply online: http://www.keypoint.us.com/careers USIS Human Resources Field Work Services  11 Pine Grove Square, Grove City, PA 16127 Email:  hr@usis.com Apply online at: http://www.usis.com/Careers.aspx    

No. It is not possible to "pre-apply" for a security clearance. Not all Federal employees/contractors have security clearances. Individuals who are tentatively selected for government jobs (or as Federal contractors) will be investigated as appropriate. If access to National Security Information is required, you will need to complete a security questionnaire and an investigation will be conducted. If the investigation results are favorable, a security clearance will be granted if appropriate.

e-QIP can only retrieve data previously entered into the e-QIP system. Data from previously completed paper forms or data from other automated systems has not been loaded into this system.

Beginning June 24, 2012, e-QIP will require all users to register by answering default Golden Questions, creating a username and password and creating Challenge Questions. Username and password will be all that is needed to login after initial registration. Challenge Questions can be used to reset your password. If you forget your username you will have to contact your sponsoring agency for help. You may also need to contact your sponsoring agency to verify that you currently have an active request in the e-QIP system. The e-QIP system is used by a wide variety of Federal contractor and military personnel, and it is important that each user contact the appropriate personnel for assistance in completing their questionnaire. Please pay close attention to the following options:

• Federal, military, Department of Defense (DoD) employees or applicants, and non-DoD Federal contractors: Initial point of contact for Golden Questions resets and other technical support should be the local security or human resource official of your sponsoring organization/agency.
  • NOTE for Military and DoD local security or human resource officials: The DoD Security Services (Call) Center (1-888-282-7682) is not able to view e-QIP or reset the Golden Questions for applicants whose e-QIP questionnaires are not initiated/managed within the Joint Personnel Adjudication System (JPAS).
• Industry (DoD Contractor) employees or applicants: Initial point of contact for Golden Question resets and other technical support is the DoD Security Services (Call) Center at 1-888-282-7682.

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