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Frequently Asked Questions Retirement

Post-Retirement

  • Services Online is our online tool for annuitants.  You will need your CSA or CSF number and a password.  If you misplaced or forgot your password, there are three ways you can request a new one.    Remember to include your CSA/CSF number, your SSN and your name and date of birth on all correspondence with us. 
    • Online:  Go to https://www.servicesonline.opm.gov and request a password by email or by mail.   Scroll down the page and select the forgot password link (located in the gray sign on box).  Follow the directions on the Online Password Request page.
     If you select to receive your password by email, you’ll receive your temporary password to the email address we have on file for you within 2 days. 
    REMEMBER:  To request a password by email, you MUST have already established your security questions on Services Online.  If you select to receive your password by postal mail, you’ll receive your temporary password within 5 to 7 days by postal mail to the mailing address we have on file for you. 
    • By email:  Request a new password by sending an email to retire@opm.gov.  Please be sure to include your name, claim number and mailing address.  Your temporary password will be mailed to your address on file.  You will receive your temporary password by postal mail within 5 to 7 days. 
    •  By telephone:  Request a new password by calling us at 1 (888) 767-6738 between the hours of 7:15 am to 7:45 pm EST.  We will need your name, claim number and mailing address
    • By mail:  Request a new password by sending us a letter at Office of Personnel Management, PO Box 45, Boyers, PA 16017.  Be sure and tell us you want a new password.  Include your CSA or CSF number, your full name and your mailing address.  You temporary password will be mailed to your address on file.  You will receive your temporary password within 5 to 7 days.
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  • When we receive your retirement application, we will notify you and will provide a civil service claim identification number (a seven-digit number preceded by "CSA"). You must use that identification number whenever you contact OPM about your annuity. To check the status of your form or application, you may contact the Retirement Office at (888) 767-6738 or retire@opm.gov.  The phone lines are open from 7:30 am to 7:45 pm (Eastern Standard Time). It is a busy phone number so we encourage you to call early in the morning or after 5:00 pm when the phone lines are less busy.
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  • We will send you a personalized statement titled "Your Federal Retirement Benefits". It details, among other things, how much your monthly payment will be. It also confirms such things as health and life insurance coverage, and provides information you will need to prepare your tax returns.
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  • You can roll over lump sum payments representing the deceased's retirement contributions and applicable interest and the FERS Basic Employee Death Benefit. An eligible payment can be paid either to you or directly to an individual retirement account or other employer sponsored plan. Your choice will affect the amount of taxes you owe. We are required to withhold Federal income tax from taxable payments over $200 at the rate of 20 percent. However, you may choose to take all or part of these payments in a direct rollover to an individual retirement account or an employer-sponsored retirement plan that accepts rollovers. The taxable portion can be rolled over into the Thrift Saving Plan. If you make this election, we will not withhold the Federal income tax from the taxable payments. You can open an individual retirement account to receive a direct rollover. You must contact the individual retirement account sponsor to find out how to have your payment made to your account. If you are unsure of how to invest your money, you may wish to temporarily establish an account to receive the payment. However, you may wish to consider whether or not you may move any or all of the monies to another account at a later date without penalties or limitations. If you choose to have the payment made to you and it is over $200, it is subject to the 20 percent Federal income tax withholding. The payment is taxed in the year in which it is received unless within 60 days after receiving it, you roll it over to an individual retirement account or retirement plan that accepts rollovers. You can rollover up to 100 percent of the eligible distribution, including the 20 percent withholding. To do so, you must replace the 20 percent withholding within the 60 day period. You will be taxed on any amount that you do not roll over. For example, if you roll over only the 80 percent of the distribution, you will be taxed on the remaining 20 percent. You can find more information about the taxation of payments from qualified retirement plans from the following Internal Revenue Service publications: We will withhold Federal income tax of ten percent if your total taxable lump sum is less than $200. We will request a rollover election when you are eligible for a payment of $200 or more.
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  • Please select the retirement system and date of adjustment from this list.
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  • A court order related to your divorce or legal separation agreement can:
    • Divide your annuity;
    • Divide a refund of your retirement contributions made when you leave federal service before retirement;
    • Permit your ex-spouse to continue health insurance coverage;
    • Require you to assign your life insurance;
    • Garnish your annuity to pay alimony, child support, in cases involving child abuse, or for Chapter 13 bankruptcy;
    • Award life insurance; or
    • Award a survivor benefit.
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  • The Office of Federal Employees' Group Life Insurance (OFEGLI) will pay life insurance benefits in a particular order, set by law:
    • If the annuitant or employee assigned ownership of life insurance, OFEGLI will pay benefits in the following order of precedence:
      • First to the beneficiary designated by the assignee(s), if any;
      • Second, if there is no such beneficiary, to the assignee(s).
    • If the annuitant or employee did not assign ownership and there is a valid court order on file, OFEGLI will pay benefits in accordance with that court order.
    • If the annuitant or employee did not assign ownership and there is no valid court order on file, OFEGLI will pay benefits in the following order of precedence:
      • to the beneficiary designated;
      • if there is no such beneficiary, to the widow or widower;
      • if none of the above, to the child(ren), with the share of any deceased child distributed among the descendants of that child (a court will usually have to appoint a guardian to receive payment for a minor child);
      • if none of the above, to the parents in equal shares or the entire amount to the surviving parent;
      • if none of the above, to the executor or administrator of the estate; or
      • if none of the above, to the next of kin as determined under the laws of the State where the annuitant or employee lived.
    If you are an annuitant, you can download [119 KB] the Standard Form (SF) 2823, Designation of Beneficiary, and instructions, or contact us and ask that they be sent to you. You need to keep your designated beneficiaries' addresses current. Failure to do so may mean that your beneficiary cannot be located and therefore benefits will not be paid to that person. The preferred way is to file a new Designation of Beneficiary when a beneficiary's address changes. A new address cannot be added directly to the Designation of Beneficiary form itself, since any cross outs, erasures, or alterations in your form may make it invalid.
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  • If you were under 62 when your disability benefit began, and were not eligible for a voluntary immediate benefit, your benefit will be recomputed after you have been retired for 12 months. The recomputed annuity will be 40 percent of your high-3 average salary minus 60 percent of your monthly Social Security benefit, or your earned benefit, whichever is higher. At age 62, your benefit is recomputed as though you had continued working until age 62. (Your average salary is increased by all FERS Cost-of-Living Adjustments paid while you were disabled.)
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  • Refer to information about payments and about address and withholding changes.
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  • We keep a separate mailing address to periodically send you information about your retirement and health and life insurance benefits. You can see the current record of your mailing address on Services Online. Please notify us if this address changes. (If you do not receive your payments through direct deposit, we ordinarily use the same address for mailings and payments.)
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