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Frequently Asked Questions USAJOBS

  • The ability to return to an application is dependent upon the application process being used. If you are able to update your application through USAJOBS, there will be an "Update Application" button in the floating menu on the right of the announcement. Clicking this will take you back to the agency application system. Please note that some systems will allow you to make updates to your application, while others may delete the original application if you follow this process.  
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  • Special non-competitive appointing authorities are established by law or Executive Order.  Veterans, persons with disabilities, many current and former Federal employees, and returning Peace Corps volunteers are examples of individuals eligible for noncompetitive appointment. For more information click Hiring Authorities.
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  • If you receive an error message while changing your email address, then the new email address you are trying to use is already in use on another USAJOBS account. Only one USAJOBS account may be associated with each email address.
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  • The username and password you have established on USAJOBS cannot be used to log on to other systems such as QuickHire or Resumix. In the meantime, if you are experiencing a specific problem logging in to QuickHire, please contact the point of contact shown on the job opportunity announcement.
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  • To make your resume searchable, select My Account from the top menu, then select Resumes. There you will see your list of resumes and you can choose to make one searchable by clicking the Make Searchable link.
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  • To unsubscribe to saved searches: • Select My Account • Select Saved Searches • Select edit and change the notification settings
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  • Resumes are not typically emailed directly to a recruiter in the Federal hiring process. The “How to Apply” section of each job opportunity announcement (JOA) provides specific instructions on how to submit a resume for that specific job. Questions about a particular JOA, should be directed to the agency who posted it. The agency contact information for each announcement is listed at the bottom of the JOA and also to the right on the menu.
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    • Go to the USAJOBS homepage:  www.usajobs.gov and click on the Sign In link from the upper-right corner of the screen.
     
    • Click the Forgot your Username and/or Password? link below the enter Password field.
     
    • Enter your Email Address in the field on the screen, and then click the Next button.
     
    • Click the Still Need Help? link below the Next button to have USAJOBS send you an email* with a link to reset your password.
    *Note:  Make sure accountinfo@usajobs.gov is added to your address book so related email messages aren’t incorrectly marked as spam.
    • Verify that your email address is correct on the next screen, and then click the Send Email button.
     
    • You will then see the screen shown here.  Open the email from accountinfo@usajobs.gov and click the link in that email.
     
    • The link in the email will take your to this screen.  You will now create a new password.
     
    • Click the Submit button to finish changing your password.
     
    • Click the Continue button to be taken back to the USAJOBS login page.
     
    • Now fill in your email address and your newly-created password in the fields on screen.
      Click the I agree. Sign me in.  button to login.  (You may have to scroll down if you do not see the button.)  
    • Welcome to USAJOBS!  Now it is recommended you update your security questions.  Go to Profile by clicking the Edit Profile button.
     
    • Once logged into our profile, click on the Account Information link.  You will then see your security questions.  Update these to questions and answers you will remember.
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  • You have the option of copying and pasting text from Word documents into the resume builder to more easily fill in the required information. However, some formatting in these documents may not work in the USAJOBS resume builder. To correct any formatting errors inside your announcement, you must first save the original file in a .txt format. To do this, go to the "Save As" option and then choose to save it as a "Plain Text (*.txt)" file. Open the new file and ensure the text appears in an acceptable format and then copy and paste your resume text into the resume builder.
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  • Internet Explorer 5.X and AOL 8.0/7.0/6.0/5.0 for Windows: • Click 'Start' menu from Desktop. • Point to 'Settings'. • Click 'Control Panel'. • Click the 'Internet Options' icon. • Select the 'Security' tab. • Click the 'Internet' icon. • Click 'Custom Level'. • Scroll down until you see 'Cookies'. • Select 'Enable' under 'Allow cookies that are stored on your computer'. • Select 'Enable' under 'Allow per-session cookies (not stored)'. • Click 'OK', and click 'OK' again. • Close the 'Control Panel.' Internet Explorer 4.X and AOL 4.0 for Windows: • Click 'Start' menu from Desktop. • Point to 'Settings'. • Click 'Control Panel'. • Click the 'Internet' icon. • Select the 'Advanced' tab. • Scroll down until you see 'Cookies'. • Select 'Always accept cookies'. • Click 'Apply' and click 'OK'. • Then close the 'Control Panel.' Internet Explorer for Macintosh: • Click the 'Edit' menu. • Click 'Preferences'. • On the left margin, click 'Cookies' under 'Receiving Files'. • Next to 'When receiving cookies:', select 'Never Ask'. • Click 'OK'. AOL for Macintosh: • Click the 'My AOL' menu. • Click 'Preferences'. • Click the 'WWW' icon. • Click 'Advanced Settings'. • On the left margin, click 'Cookies' under 'Receiving Files'. • Next to 'When receiving cookies:', select 'Never Ask'. • Click 'OK' and click 'OK' again. Netscape 6.X: • Click the 'Edit' menu. • Click 'Preferences'. • On the 'Categories' list, click 'Cookies' below the 'Advanced' option. • Select 'Accept all cookies'. • Click OK.
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