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Frequently Asked Questions USAJOBS

  • Why am I not receiving emails from my saved searches?  The emails that you receive from your saved search are only those announcements that have just been posted. If you found announcements on the USAJOBS website by running your saved search from your account, this can return all results in the USAJOBS database and not just new ones. If you have not received an announcement you expected in your saved search emails, then click Contact Us and provide the following information:   1. Your username (if known)   2. Your first and last name as it appears in your account   3. Your full street address including city, state and zip code   4. Your phone number   5. The number and exact title of the saved search involved as it shows in your     account   6. The announcement or control number(s) of the announcement(s) you believe     are new and should have been included in your emails   7. If possible, please try to attach the saved search email you feel should have     contained the announcement   Once we receive this information, we will verify your identity, log-in to your account, and review the situation to see why this may have occurred. We will email you once we have additional information for you.    
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  • Being an ex-offender does not prevent you from obtaining Federal Employment. OPM or the hiring agency considers your criminal conduct in determining your suitability but there are no general prohibitions against hiring you. We consider a number of relevant factors such as the duties of the positions you have applied for, the nature and recency of the misconduct, and any evidence of rehabilitation. Although there are no general prohibitions against employing you in the Federal Government, there are some regulations which will prohibit you from working in certain positions if you have a specific conviction. The most common situation involves being convicted of misdemeanor domestic violence crimes under Federal or State law. These persons are “prohibited from employment in any position requiring the individual: to ship, transport, possess, or receive firearms or ammunition” (Public Law 1-4-208 Omnibus Consolidated Appropriations Act of 1997.) Other statutory or regulatory debarments exist, but are rarely applicable. They cover debarment from Federal employment from such offenses as treason, inciting rebellion against the U.S., willful and unlawful destruction of public records, or knowingly and willfully advocating the overthrow of the U.S. Government. It is important for you to provide all the required information about your criminal record when you apply for Federal employment. Then, either OPM or the employing agency can determine early if a specific prohibition exists.
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  • You have the option of copying and pasting text from Word documents into the resume builder to more easily fill in the required information. However, some formatting in these documents may not work in the USAJOBS resume builder. To correct any formatting errors inside your announcement, you must first save the original file in a .txt format. To do this, go to the "Save As" option and then choose to save it as a "Plain Text (*.txt)" file. Open the new file and ensure the text appears in an acceptable format and then copy and paste your resume text into the resume builder.
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  • If your application was not forwarded to the hiring agency, review the "How to Apply" section of the job opportunity announcement (JOA) to ensure your Application is complete. To locate the agency contact information, go to "My Account" and view the job summary in your application history. The contact information is listed on the right hand side of the JOA as well as in the lower portion of the job announcement. You can also contact the human resources office of the hiring agency for additional assistance.
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  • The amount of experience required varies for each job. Some jobs require no experience, while other jobs require years of specialized experience. For more information on the qualification standards published by the U.S. Office of Personnel Management (OPM) please click here. If you have questions related to how much experience you need for a particular job, view the "Qualifications and Evaluations" tab and the requirements described in the job announcement. For additional questions, contact the hiring agency listed on the right hand side of the job opportunity announcement.
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  • To edit your resume, follow these steps: 1. Click "My Account" at the top of the page. 2. Log-in. 3. In the "My Resumes" section, click the "Edit" link below the resume in the list.     This will bring you to the first section of your resume with your contact     information. 4. On the tabs at the top, click the appropriate section of the resume that you     wish to edit. 5. Make the desired changes and double check that all of the required     information (*) is completed. 6. Click Save. 7. This will move you onto the next section of the resume If further assistance is     needed, click Contact Us.
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  •   If you have a question about security certificates, please give us a detailed description of where the error occurs and what happens as a result and click on Contact Us for assistance.
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  • The Office of Personnel Management administers the Federal Cyber Service: Scholarships for Service Program ; however, for information about paying for college, please visit the Department of Education Free Application for Federal Student Aid (FAFSA) Web site.
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  •   Some positions in the competitive service such as guard, messenger, elevator operator, and custodian have been restricted by law to persons entitled to Veterans’ preference. Generally, a non-veteran employee cannot be transferred to such positions if there are Veterans available for appointment to them. This restriction does not apply if a non-veteran is already serving in a Federal agency in a position covered by the same generic title. For example, a non-veteran who is serving in the position of guard may be considered for transfer to the position of patrolman, guard, fireman, guard-laborer, etc.  
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  • To unsubscribe to email notifications on jobs: • Select My Account • Select Profile • Select Account Information and change the notification setting
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