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Frequently Asked Questions USAJOBS

  • Only one account may be opened per email address. Note:  Up to 5 resumes and 10 additional documents may be uploaded to each account. To open an additional account, you will need to use an alternative email address.
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  • If you receive an error message while resetting your password, click Contact Us for assistance. This will allow you to send an email to the Help Desk where you can request assistance by phone or email. You should receive a response within one business day.
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  • Special non-competitive appointing authorities are established by law or Executive Order.  Veterans, persons with disabilities, many current and former Federal employees, and returning Peace Corps volunteers are examples of individuals eligible for noncompetitive appointment. For more information click Hiring Authorities.
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  • Why am I not receiving emails from my saved searches?  The emails that you receive from your saved search are only those announcements that have just been posted. If you found announcements on the USAJOBS website by running your saved search from your account, this can return all results in the USAJOBS database and not just new ones. If you have not received an announcement you expected in your saved search emails, then click Contact Us and provide the following information:   1. Your username (if known)   2. Your first and last name as it appears in your account   3. Your full street address including city, state and zip code   4. Your phone number   5. The number and exact title of the saved search involved as it shows in your     account   6. The announcement or control number(s) of the announcement(s) you believe     are new and should have been included in your emails   7. If possible, please try to attach the saved search email you feel should have     contained the announcement   Once we receive this information, we will verify your identity, log-in to your account, and review the situation to see why this may have occurred. We will email you once we have additional information for you.    
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  • The amount of experience required varies for each job. Some jobs require no experience, while other jobs require years of specialized experience. For more information on the qualification standards published by the U.S. Office of Personnel Management (OPM) please click here. If you have questions related to how much experience you need for a particular job, view the "Qualifications and Evaluations" tab and the requirements described in the job announcement. For additional questions, contact the hiring agency listed on the right hand side of the job opportunity announcement.
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  • If your application was not forwarded to the hiring agency, review the "How to Apply" section of the job opportunity announcement (JOA) to ensure your Application is complete. To locate the agency contact information, go to "My Account" and view the job summary in your application history. The contact information is listed on the right hand side of the JOA as well as in the lower portion of the job announcement. You can also contact the human resources office of the hiring agency for additional assistance.
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  • The Office of Personnel Management administers the Federal Cyber Service: Scholarships for Service Program ; however, for information about paying for college, please visit the Department of Education Free Application for Federal Student Aid (FAFSA) Web site.
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  • To unsubscribe to email notifications on jobs: • Select My Account • Select Profile • Select Account Information and change the notification setting
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  •   Some positions in the competitive service such as guard, messenger, elevator operator, and custodian have been restricted by law to persons entitled to Veterans’ preference. Generally, a non-veteran employee cannot be transferred to such positions if there are Veterans available for appointment to them. This restriction does not apply if a non-veteran is already serving in a Federal agency in a position covered by the same generic title. For example, a non-veteran who is serving in the position of guard may be considered for transfer to the position of patrolman, guard, fireman, guard-laborer, etc.  
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  • Some of the actions required to update your application records are controlled outside of the USAJOBS technology. The path taken to submit your resume/job specific questionnaire and whether or not you selected to “Return to USAJOBS” at the end of the process will determine whether or not your application will be tracked in the system. As a result, your best source of information to confirm application receipt is to contact the agency that posted the job opportunity announcement (JOA). The agency's contact information is listed in the lower portion of the JOA and also on the floating menu located on the right hand side. If the JOA has closed and no longer appears on the USAJOBS® website, you can contact the human resources office of the hiring agency for additional information and assistance.
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