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Frequently Asked Questions USAJOBS

  • Only one account may be opened per email address. Note:  Up to 5 resumes and 10 additional documents may be uploaded to each account. To open an additional account, you will need to use an alternative email address.
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  • If you receive an error message while resetting your password, click Contact Us for assistance. This will allow you to send an email to the Help Desk where you can request assistance by phone or email. You should receive a response within one business day.
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  • You have the option of copying and pasting text from Word documents into the resume builder to more easily fill in the required information. However, some formatting in these documents may not work in the USAJOBS resume builder. To correct any formatting errors inside your announcement, you must first save the original file in a .txt format. To do this, go to the "Save As" option and then choose to save it as a "Plain Text (*.txt)" file. Open the new file and ensure the text appears in an acceptable format and then copy and paste your resume text into the resume builder.
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  • Why am I not receiving emails from my saved searches?  The emails that you receive from your saved search are only those announcements that have just been posted. If you found announcements on the USAJOBS website by running your saved search from your account, this can return all results in the USAJOBS database and not just new ones. If you have not received an announcement you expected in your saved search emails, then click Contact Us and provide the following information:   1. Your username (if known)   2. Your first and last name as it appears in your account   3. Your full street address including city, state and zip code   4. Your phone number   5. The number and exact title of the saved search involved as it shows in your     account   6. The announcement or control number(s) of the announcement(s) you believe     are new and should have been included in your emails   7. If possible, please try to attach the saved search email you feel should have     contained the announcement   Once we receive this information, we will verify your identity, log-in to your account, and review the situation to see why this may have occurred. We will email you once we have additional information for you.    
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  • If your application was not forwarded to the hiring agency, review the "How to Apply" section of the job opportunity announcement (JOA) to ensure your Application is complete. To locate the agency contact information, go to "My Account" and view the job summary in your application history. The contact information is listed on the right hand side of the JOA as well as in the lower portion of the job announcement. You can also contact the human resources office of the hiring agency for additional assistance.
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  • The amount of experience required varies for each job. Some jobs require no experience, while other jobs require years of specialized experience. For more information on the qualification standards published by the U.S. Office of Personnel Management (OPM) please click here. If you have questions related to how much experience you need for a particular job, view the "Qualifications and Evaluations" tab and the requirements described in the job announcement. For additional questions, contact the hiring agency listed on the right hand side of the job opportunity announcement.
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  •   If you have a question about security certificates, please give us a detailed description of where the error occurs and what happens as a result and click on Contact Us for assistance.
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  • The Office of Personnel Management administers the Federal Cyber Service: Scholarships for Service Program ; however, for information about paying for college, please visit the Department of Education Free Application for Federal Student Aid (FAFSA) Web site.
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  • To unsubscribe to email notifications on jobs: • Select My Account • Select Profile • Select Account Information and change the notification setting
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    • Go to the USAJOBS homepage:  www.usajobs.gov and click on the Sign In link from the upper-right corner of the screen.
     
    • Click the Forgot your Username and/or Password? link below the enter Password field.
     
    • Enter your Email Address in the field on the screen, and then click the Next button.
     
    • Click the Still Need Help? link below the Next button to have USAJOBS send you an email* with a link to reset your password.
    *Note:  Make sure accountinfo@usajobs.gov is added to your address book so related email messages aren’t incorrectly marked as spam.
    • Verify that your email address is correct on the next screen, and then click the Send Email button.
     
    • You will then see the screen shown here.  Open the email from accountinfo@usajobs.gov and click the link in that email.
     
    • The link in the email will take your to this screen.  You will now create a new password.
     
    • Click the Submit button to finish changing your password.
     
    • Click the Continue button to be taken back to the USAJOBS login page.
     
    • Now fill in your email address and your newly-created password in the fields on screen.
      Click the I agree. Sign me in.  button to login.  (You may have to scroll down if you do not see the button.)  
    • Welcome to USAJOBS!  Now it is recommended you update your security questions.  Go to Profile by clicking the Edit Profile button.
     
    • Once logged into our profile, click on the Account Information link.  You will then see your security questions.  Update these to questions and answers you will remember.
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