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Frequently Asked Questions USAJOBS

  • Only one account may be opened per email address. Note:  Up to 5 resumes and 10 additional documents may be uploaded to each account. To open an additional account, you will need to use an alternative email address.
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  • Whether an agency accepts uploaded documents is specified in the "How To Apply" instructions on the job opportunity announcement and the option to select and attach uploaded documents will appear when you select your resume.   USAJOBS provides the ability to save up to ten additional documents along with your resume. Such documents may include a DD-214, SF-15, SF-50, OF-306, transcripts or other types of documents requested in job opportunity announcements. To upload a document: 1. Log-in at "My Account." 2. Click on "Saved Documents." 3. Click browse and select a file stored on your computer to include in your     Saved Documents. Files must be less than 3 MB and can either     be .gif, .jpg, .jpeg, .png, .rtf, .doc, .docx or .pdf format. Enter a name for your     document. 4. Click "Upload." Once a document has been successfully uploaded, it can be viewed or deleted at any time. TIP: Only attach the documents specifically requested by the announcement to which you are applying. Please note that your attachments will be sent with the USAJOBS resume you choose to use. Attachments cannot be used in place of your USAJOBS resume. To attach a resume to your USAJOBS account, do so in the Resumes section of your USAJOBS account.
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  • There are a number of online questionnaires that are used by agencies. The agency will include instructions in the “How To Apply” section for entering and saving the information. Normally, you will save and send the questionnaire by selecting a “Submit” button at the bottom of the page. If the assessment system allows saving a partially completed questionnaire, instructions will be provided on how to accomplish this.
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  • Why am I not receiving emails from my saved searches?  The emails that you receive from your saved search are only those announcements that have just been posted. If you found announcements on the USAJOBS website by running your saved search from your account, this can return all results in the USAJOBS database and not just new ones. If you have not received an announcement you expected in your saved search emails, then click Contact Us and provide the following information:   1. Your username (if known)   2. Your first and last name as it appears in your account   3. Your full street address including city, state and zip code   4. Your phone number   5. The number and exact title of the saved search involved as it shows in your     account   6. The announcement or control number(s) of the announcement(s) you believe     are new and should have been included in your emails   7. If possible, please try to attach the saved search email you feel should have     contained the announcement   Once we receive this information, we will verify your identity, log-in to your account, and review the situation to see why this may have occurred. We will email you once we have additional information for you.    
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  • To create a resume, you have the option of: 1. Uploading a resume - Uploaded resumes must be less than 3 MB and can be     in one of the following formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word     (DOC or DOCX). 2. Create a resume - On how to use the USAJOBS Resume Builder, visit our     tutorial. Your resume must contain information required by the job opportunity announcement. Please review the "How to Apply" section of the job opportunity announcement very carefully.
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  • The Office of Personnel Management administers the Federal Cyber Service: Scholarships for Service Program ; however, for information about paying for college, please visit the Department of Education Free Application for Federal Student Aid (FAFSA) Web site.
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  • Some of the actions required to update your application records are controlled outside of the USAJOBS technology. The path taken to submit your resume/job specific questionnaire and whether or not you selected to “Return to USAJOBS” at the end of the process will determine whether or not your application will be tracked in the system. As a result, your best source of information to confirm application receipt is to contact the agency that posted the job opportunity announcement (JOA). The agency's contact information is listed in the lower portion of the JOA and also on the floating menu located on the right hand side. If the JOA has closed and no longer appears on the USAJOBS® website, you can contact the human resources office of the hiring agency for additional information and assistance.
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  • To unsubscribe to email notifications on jobs: • Select My Account • Select Profile • Select Account Information and change the notification setting
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  • The amount of experience required varies for each job. Some jobs require no experience, while other jobs require years of specialized experience. For more information on the qualification standards published by the U.S. Office of Personnel Management (OPM) please click here. If you have questions related to how much experience you need for a particular job, view the "Qualifications and Evaluations" tab and the requirements described in the job announcement. For additional questions, contact the hiring agency listed on the right hand side of the job opportunity announcement.
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  • The "How to Apply" section of the job opportunity announcement (JOA) will provide instructions for faxing documents, if it is an accepted method for submitting items for that JOA. If you have any questions related to a particular job announcement, please contact the hiring agency. To locate the agency contact information, go to "My Account" and view the job summary in your application history. To contact the agency, click the "Agency Contact Info" link in the box on the right-hand side of the JOA. Once the announcement has closed, it will no longer appear on the USAJOBS website.  You can also contact the human resources office of the hiring agency for additional assistance.
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