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Frequently Asked Questions USAJOBS

  • Some of the actions required to update your application records are controlled outside of the USAJOBS technology. The path taken to submit your resume/job specific questionnaire and whether or not you selected to “Return to USAJOBS” at the end of the process will determine whether or not your application will be tracked in the system. As a result, your best source of information to confirm application receipt is to contact the agency that posted the job opportunity announcement (JOA). The agency's contact information is listed in the lower portion of the JOA and also on the floating menu located on the right hand side. If the JOA has closed and no longer appears on the USAJOBS® website, you can contact the human resources office of the hiring agency for additional information and assistance.
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    • Go to the USAJOBS homepage:  www.usajobs.gov and click on the Sign In link from the upper-right corner of the screen.
     
    • Click the Forgot your Username and/or Password? link below the enter Password field.
     
    • Enter your Email Address in the field on the screen, and then click the Next button.
     
    • Click the Still Need Help? link below the Next button to have USAJOBS send you an email* with a link to reset your password.
    *Note:  Make sure accountinfo@usajobs.gov is added to your address book so related email messages aren’t incorrectly marked as spam.
    • Verify that your email address is correct on the next screen, and then click the Send Email button.
     
    • You will then see the screen shown here.  Open the email from accountinfo@usajobs.gov and click the link in that email.
     
    • The link in the email will take your to this screen.  You will now create a new password.
     
    • Click the Submit button to finish changing your password.
     
    • Click the Continue button to be taken back to the USAJOBS login page.
     
    • Now fill in your email address and your newly-created password in the fields on screen.
      Click the I agree. Sign me in.  button to login.  (You may have to scroll down if you do not see the button.)  
    • Welcome to USAJOBS!  Now it is recommended you update your security questions.  Go to Profile by clicking the Edit Profile button.
     
    • Once logged into our profile, click on the Account Information link.  You will then see your security questions.  Update these to questions and answers you will remember.
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  • The procedures for printing cover sheets may vary from agency to agency; review the "How to Apply" section of the job opportunity announcement (JOA) for more information. If the announcement has closed and no longer appears on the USAJOBS website, contact the human resources office of the hiring agency for additional information and assistance.
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  • The "How to Apply" section of the job opportunity announcement (JOA) will provide instructions for faxing documents, if it is an accepted method for submitting items for that JOA. If you have any questions related to a particular job announcement, please contact the hiring agency. To locate the agency contact information, go to "My Account" and view the job summary in your application history. To contact the agency, click the "Agency Contact Info" link in the box on the right-hand side of the JOA. Once the announcement has closed, it will no longer appear on the USAJOBS website.  You can also contact the human resources office of the hiring agency for additional assistance.
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  • Application statuses can be viewed by selecting Application Status from the My Accounts tab from the USAJOBS home page.
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  • Most veterans and their next-of-kin can obtain free copies of their DD Form 214 Report of Separation and other military and medical records through the National Archives Veterans’ Records Service.  
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  • If you've already applied to a position and the job has been reposted, you can apply again. Carefully read the job opportunity announcement and follow the application instructions in the “How To Apply” section.
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    1. Go to the USAJOBS homepage:  www.usajobs.gov and click on the Sign In link from the upper-right corner of the screen.
    2. Click the Forgot your Username and/or Password? link below the enter Password field.
    3. Enter your Email Address in the field on the screen, and then click the Next button.
    4. Enter the answers to your security questions in the fields on the screen, and then click the Next button.
    Note:  Security question answers must be exactly as you typed them originally, including spelling, punctuation, abbreviation, spaces, etc.    5.  After entering your correct security questions, you will be able to create a new password. Click the Submit button to finish changing your password.    6.  Click the Continue button to be taken back to the login page.    7.  Now fill in your email address and your newly created password in the fields on screen. Click the I agree.  Sign me in.  button to login.  (You may have to scroll down if you do not see the button.)      8.  Welcome to USAJOBS!
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  • To print your resume, click the "View" link below the desired resume, and then click the "Print This Page" link on the pop-up window.
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  • The location list is continuously updated to only show the areas that currently have job openings.
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