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Frequently Asked Questions USAJOBS

  • If you wish to delete an entry in work experience, education, or references, simply click the red X at the right of the entry link. For help in each section of the resume builder, simply click the “?” icon in each section.
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  • If the additional Information section is not appearing while previewing a resume, click Contact Us.
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  • Using your Saved Documents - USAJOBS allows your application for employment, maximum flexibility by giving you the ability to save up to ten attachments along with your resume such as a DD-214, SF-15, SF-50, OF-306, transcripts or other types of documents requested by announcements. To upload a document: 1.Log-in at "My Account". 2.Click on "Saved Documents". 3.Click browse and select a file stored on your computer to include in your Saved Documents. Files must be less than 3mb and can either be .gif, .jpg, .jpeg, .png, .rtf, .doc, .docx or .pdf format. 4.Enter a name for your document. 5.Click "Upload".  After you have successfully uploaded a document, you can click to view or delete your document(s) at any time. TIP: Only attach the documents specifically requested by the announcement to which you are applying. NOTE: Attachments cannot be used in place of your USAJOBS resume. Your attachments will be sent with the USAJOBS resume you choose to use. To attach your own resume to your USAJOBS account, you can do so in the Resumes section of your account
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  •   The competitive examination, which is open to all applicants, may consist of a written test, an evaluation of an applicant’s education and experience, and/or an evaluation of other attributes necessary for successful performance in the position to be filled. The process is used to fill civil service positions with candidates who apply from outside the Federal workforce. It is also used to enable current Federal employees without civil service status to compete for a permanent appointment and to enable employees with civil service status to compete for other Federal positions.  
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  • If you clicked Contact Us to have your account reset and did not receive an email containing a new password, then the email may have been blocked as spam. Check your spam folder. If the email is not in your spam folder, click Contact Us.
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  • If your question is still unanswered, or you have a comment or suggestion, contact us. We'll get back to you within 1 business day. Your interest and patience are appreciated.  
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  • The SQS form is used to apply for certain positions only; not for all jobs.  When used, the SQS can generally be completed either online or in paper format. To determine if an SQS is needed to apply for the job you are interested in, please read the “How to Apply” instructions in the job opportunity announcement very carefully. If you have additional questions about the application process, please direct your question to the point-of-contact shown at the bottom of the job opportunity announcement.
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  • The username and password you have established on USAJOBS cannot be used to log on to other systems such as QuickHire or Resumix. In the meantime, if you are experiencing a specific problem logging in to QuickHire, please contact the point of contact shown on the job opportunity announcement.
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  • If you receive an error message while changing your email address, then the new email address you are trying to use is already in use on another USAJOBS account. Only one USAJOBS account may be associated with each email address.
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  • The ability to return to an application is dependent upon the application process being used. If you are able to update your application through USAJOBS, there will be an "Update Application" button in the floating menu on the right of the announcement. Clicking this will take you back to the agency application system. Please note that some systems will allow you to make updates to your application, while others may delete the original application if you follow this process.  
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