Training & Performance Management
Performance Management is the systematic process by which an agency involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of agency mission and goals. In other words performance management is the use of performance measurement information to:
- Help set agreed-upon performance goals,
- Allocate and prioritize resources,
- Inform managers to either confirm or change current policy or program directions to meet those goals, and
- Report on the success in meeting those goals.
SOURCE: Serving the American Public: Best Practices in Performance Measurement, NPR, June 1997.
The singular function of training within performance management is to help facilitate change. Training facilitates capability building of individuals, which in turn can bring about the desired change an agency is seeking at the individual level and, subsequently at the organizational level.
It is important to understand that training in and of itself cannot improve performance. However, training is an integral part of what is needed to accomplish individual and organizational goals.
The purpose of this page is to provide agencies with:
- Tools to train and inform executives and other interested stakeholders on the Basic SES Appraisal System
- Resources to assist in training employees, supervisors, managers and executives on performance measurement and performance management
- Resources to assist in training on using analytics
Memoranda and Publications Related to Performance Management and Using Analytics:
The Basic SES Appraisal System
President's 2013 Budget: Chapter on Performance Management
The 2010 Government Performance Results Modernization Act (GPRA2010)
Webcasts
Making the Right Connections: Targeting the Best Competencies for Training
This webcast features the Merit Systems Protection Board study on the trainability of competencies. This study is useful in determining methods of training for various competencies.
OPM’s Training Evaluation Field Guide
This video provides a synopsis of OPM's Training Evaluation Field Guide. Agencies should use the field guide to evaluate the effectiveness of their training and training programs.
NRC New Supervisor Training – Nuclear Regulatory Commission (NRC) & National Cancer Institute (NCI)
These webcasts are examples of how agencies consider training in the performance of their supervisors (the NCI training begins at 26 min:55sec)
Reducing Crime in Indian Country Through the Use of Analytics
Michael Miller, Acting Deputy Associate Director for Law Enforcement Operations at the Bureau of Indian Affairs (BIA), Office of Justice Services, provides a talk on how the Bureau of Indian Affairs changed the way it analyzed crime statistics and used that enhanced perspective to help reduce violent crime in Indian Country.
Performance Management
Performance Measurement
- Enhancing Government Performance Through Use of Logic Modeling. In this video, Yvonne M. Watson, Program Analyst, U.S. Environmental Protection Agency provides a talk describing how the EPA's, Evaluation Support Division uses logic models (a graphic illustration of the relationship between a programs’ resources, activities, outputs and outcomes) to support program planning, design and continuous improvement.
- EPA Course on Logic Modeling
- Logic Models
Program Evaluation: Strategies for Assessing How Information Dissemination Contributes to Agency Goals, GAO-02-923, Sept. 30, 2002. http://www.gao.gov/products/GAO-02-923
- Techniques for Influencing Outcomes
Managing for Results: Measuring Program Results That Are Under Limited Federal Control, GAO/GGD-99-16, Dec. 11, 1998. http://www.gao.gov/products/GGD-99-16
- GAO, Performance Measurement and Evaluation: Definitions and Relationships, GAO-11-646SP, May 2011. http://www.gao.gov/assets/80/77277.pdf
- Best Practices in Performance Measurement http://www.orau.gov/pbm/links/npr2.html
- Center for Accountability and Performance: Helpful Performance Measurement Links http://www.aspaonline.org/cap/links/index.html
Using Analytics
- From Data to Decisions: The Power of Analytics
The Partnership for Public Service, in collaboration with IBM's Public Sector Business Analytics & Optimization practice, set out to study federal agencies' use of analytics and how it helped them achieve better program results.
Additional Resources
Performance Improvement Community MAX Page:
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HR Stat Max Page:
https://max.omb.gov/community/display/HumanCapital/HRstat+Pilot+2012
U.S. Government Accountability Office (GAO):
Program Evaluation
Experienced Agencies Follow a Similar Model for Prioritizing Research, GAO-11-176, Jan. 14, 2011.
http://www.gao.gov/products/GAO-11-176
U.S. Congressional Research Service (CRS):
Federal Evaluators:
American Evaluation Association (AEA):