Click here to skip navigation
An official website of the United States Government.
Skip Navigation

In This Section

Our Director Director's Blog

improving USAJOBS

Dark navy blue background. A picture of two white spotlights forming one single oval. In the center of the spotlight, there is the text USAJOBS with an American flag icon in the middle of the letter O. Underneath the image is the text: Celebrating 20 Years.

As we recognize the 20th Anniversary of USAJOBS, it’s a good time to reflect on how far the site, and the Federal hiring process as a whole, has come.

Until 1996 when USAJOBS.gov was launched, someone interested in working for the Federal Government had to go to a Federal building to look at job announcements that were either posted on a bulletin board, or in “reading rooms”.

From the first iteration of USAJOBS.gov through the enhancements of the past year to our new landing page unveiled in the lead up to the site’s 20th anniversary, our team has worked to improve its design, features, and tools and to make the site more user friendly. We are constantly working to improve the user experience and we are committed to continuing to evolve USAJOBS.gov from a job board to a career site.

Over the past year we have worked with stakeholders across government, convened work groups, and received user feedback through interviews and focus groups. We've used this feedback to implement user-friendly updates including a mobile-friendly website, a revised application process, and a new help center.

We have put metrics in place to measure and track whether the updates we’ve made are improving the user experience and meeting the needs and expectations of our users. Our partners at the General Services Administration (GSA) have provided us with a web analytics tool, Digital Analytics Platform (DAP), which will enable us to continually measure our efforts.

Some of the interesting data we have gathered tells us that more than 14,000 Federal job opportunities are available every day, 22 million applications are started each year, and 1 billion searches are conducted on the website each year.

In addition to these efforts, we are developing the Agency Talent Portal that will provide agencies with innovative and strategic recruiting tools. With the continued support of OPM Acting Director Beth Cobert, and working with the Innovation Lab@OPM, USAJOBS is striving to influence the Federal hiring process in a positive way from start to finish.

Beyond our redesign efforts, the USAJOBS team is participating in OPM’s Hiring Excellence Campaign, which is designed to connect Federal agencies with a talented and diverse applicant pool and help agencies hire the best qualified candidates.

Our goal moving forward is simple - for USAJOBS to provide easy-to-use tools and resources to support job seekers in their quest for Federal employment. In order to realize this vision, our team will continue to leverage data to its fullest potential to inform how we design USAJOBS.gov so we can help job seekers connect with the positions they want and agencies connect with the talent they need.

To learn more about USAJOBS please visit: https://www.usajobs.gov/Help/About/

One request I get each time I talk with students, teachers, Federal employees and community leaders is: Please make USAJOBS easier to use.

I’ve heard you. OPM wants to make USAJOBS the best possible tool for people searching for a job in the Federal government. And to do that we need your help.

I’m happy to announce that our USAJOBS team is beginning a program to ask people who use USAJOBS to help us identify the issues they encounter when they access the site. Our team is looking for volunteers, and we need your feedback.

We would need about two hours of your time. Here are some of the things we may ask you to do as part of our research:

  • Participate in an interview about your experiences with the site (1 hour).
  • Test out the current site or potential changes to the site (30-60 minutes).
  • Participate in a focus group discussion (2 hours).
  • Join a brainstorming session on how to improve the site (2 hours).

Getting help from those who use USAJOBS is crucial to our effort to improve it. We want USAJOBS to be easy to navigate. We want it to be the best it can be for you, the job seeker.

Interested in helping? Email usability@usajobs.gov with your name, state of residence, and preferred email address.


Control Panel

Unexpected Error

There was an unexpected error when performing your action.

Your error has been logged and the appropriate people notified. You may close this message and try your command again, perhaps after refreshing the page. If you continue to experience issues, please notify the site administrator.

Working...