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Our Director Director's Blog

OPM It Plan

The Office of Personnel Management is committed to the accurate and timely processing of retirement claims to Federal retirees.  In recent months, we have taken steps to reduce the backlog in processing Federal employee retirement requests, addressed the needs of the Retirement Services (RS) Information Technology system and improved customer service in RS.

Because of the hard work of our employees, OPM has made significant improvements to retirement processing efforts over the past year.  As of the end of fiscal 2013, the claims inventory was 17,719 cases – a 71 percent reduction since the peak of 61,108 cases in January 2012.  As of February 2014, the average time to process a new retirement claim was 61 days. The average processing time was 91 days in July of 2013 and 156 days in December 2011.  While annuitants wait for their final monthly annuity, OPM places new retirees on interim pay which on average constitutes approximately 80% of their final pay within 7 days of notification of their retirement.  Process improvements achieved through the hard work of our RS employees and strategic efforts have allowed for this reduction in inventory.  
 
While parts of the retirement process remains paper-based, OPM has begun a gradual transition to a fully digital process. Since 2005, new employees’ data is all maintained electronically.  The OPM Strategic Plan and OPM Strategic IT Plan outline the fully electronic process using that data.  Once the transition is complete, most retirement data will be electronic, and the vast majority of records will be sent automatically through the system to the points where a human decision-maker is still needed.

We are expanding on the Retirement Case Management System being developed with resources Congress provided in 2014. We are doing that by moving to align our retirement processing systems to a common IT platform with other OPM activities. This will make it easier to accomplish future incremental retirement processing improvements and take advantage of data OPM will gather throughout an employee’s career lifecycle.

The IT improvements included in the President’s fiscal 2015 Budget request are based on the Retirement Services Strategic Plan and similar successful information technology initiatives. In addition, we are working closely with major commercial providers of IT services that support agencies’ retirement application processing to ensure that Retirement Services information technology systems are compatible and consistent with current technology.

While OPM has made progress, I will work closely with leadership and employees to continue to improve the services that our customers deserve and expect.  We are working to prioritize claims processing, customer service, and IT modernization, including the development of a case management system for Retirement Services.

I remain humbled by the hard work and dedication of OPM employees, and want to assure the Federal workforce that I remain focused on providing RS the tools it needs, including to  improve Retirement Services IT.

We will continue to make every effort to provide the excellent and timely service that our world class Federal workforce deserves.


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