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OPM today released the complete Federal Employee Viewpoint Survey (FEVS) results for 2015. The report contains the scores for the three major indices – employee engagement, overall job satisfaction, and workplace inclusion – plus lots of supporting detail from the survey and the trend lines for individual agencies over the past few years.
The report provides a first look at this year’s scores for the New IQ, which is a measure of employees’ sense of inclusion in their workplaces – meaning how fair, open, cooperative, supportive, and empowering they perceive their workplaces to be. The New IQ score rose by 1 percent government-wide to 57 percent. That small but statistically meaningful increase is important because we know that employees who feel a strong sense of inclusion are better performers on the job and contribute more of their talents to the vital public service missions of their agencies.
The New IQ increase also tracks the improvement we saw in the employee engagement and global job satisfaction indices in two earlier releases of the FEVS results in recent weeks. Both engagement and global satisfaction rose by 1 percentage point over 2014, to 64 percent and 60 percent, respectively. The Administration has made improving the government’s workplace culture a priority, and the trend lines reflect that.
When I dove into the full report, I was especially gratified by the progress made by individual agencies. Agency leaders and managers really can make a difference when they use OPM’s data to make meaningful changes that improve work environments. For example, since last year, 30 of the 37 large departments and agencies made gains in their scores measuring global job satisfaction, which includes how satisfied employees are with their jobs, their pay, and their organizations. (OPM recently highlighted the success of one large agency, the Department of Housing and Urban Development, in boosting its scores.)
It’s clear that some agencies truly excelled in their internal efforts. One small agency, the Defense Nuclear Facilities Safety Board, made double-digit gains in all three indices. Its engagement score went up by 14 percentage points, its global job satisfaction score by 17 points, and its workplace inclusion index by 12 points.
We asked our colleagues at the board how they did it. They credit better communication, employee recognition programs and greater focus on relationships with senior leaders. Agency managers increased the regularity of staff and all-agency meetings, ensuring that employees got relevant information faster. They also created many opportunities for employees to get together to discuss topics of interest, ranging from pay and performance to dress code guidelines. These events are good opportunities to not only collect valuable employee feedback, but to foster collegiality and closer working relationships. The reaction from employees to these initiatives was overwhelmingly positive and the agency plans to expand the programs.
Finally, I am encouraged by the government-wide results that demonstrate how important our work-life programs are to employees. In 2015, satisfaction with telework increased to 78 percent, up 1 percent from last year. The growth of telework across government continues, and I encourage every agency to consider it as a vital workforce tool. Employees are also just as, if not more, satisfied than last year with their employee assistance programs, alternative work schedules, and health and wellness programs.
All of this is not to say our work is done. There are several areas where agencies continue to focus on making improvements. For example, scores for senior leaders have rebounded somewhat (up 1 percentage point) but still have a ways to go. And employees in a mission critical occupation – IT specialists – post more negative responses on questions related to recruitment, retention and development than employees in other occupations.
Agencies now have senior accountable officials who have been tasked with increasing employee engagement by customizing programs to an agency’s needs and by working closely with the leadership. I know that this, coupled with the focused efforts of leaders and managers throughout government, will help us keep our momentum going.
I want to send a special thanks to every employee who gave feedback in this year’s survey. Their willingness to share their thoughts and concerns is the starting point for change and for an evolution that keeps us moving in the right direction. Federal employees and the public can now explore the 2015 FEVS on their own with OPM’s terrific digital resource, UnlockTalent.gov.
In his memorandum for modernizing Federal leave, the President wrote, “Men and women both need time to care for their families and should have access to workplace flexibilities that help them succeed at work and at home. Offering family leave and other workplace flexibilities to parents can help achieve the goals of recruiting and retaining talent, lowering costly worker turnover, increasing employee engagement, boosting employee morale, and ensuring a diverse and inclusive workforce.”
This week, as President Obama continues his conversations with working families across the country, OPM is proud to release a new online handbook that gives Federal employees the information they need to take advantage of the government’s many leave policies related to having a baby, adopting, or becoming foster parents.
Our Handbook on Leave and Workplace Flexibilities for Childbirth, Adoption and Foster Care provides scenarios and tips to give employees realistic and specific examples about how these policies can and should be applied. It was developed with the help of representatives from more than 40 Federal agencies, and it is an important milestone in achieving the President’s vision for Federal working families.
Federal employees will be familiar with many of our leave policies. New mothers and fathers may take at least six to eight weeks of sick leave, followed by additional time to bond with their child through annual leave or the Family Medical Leave Act. The FMLA guarantees that Federal employees may take up to 12 weeks of unpaid leave within a year of the birth or adoption of a child so that new parents can have extra time with their families. I’m also proud that our government recognizes the same needs for adoptive parents, foster families, and same-sex couples.
Our handbook also provides information about less well-known options. For example, employees can use FMLA intermittently – say, one day a week for 12 months – rather than using 12 weeks all at once. Some offices are able to offer adjusted work schedules, with flexible start and end times. For families who need some extra time at home, the perfect solution may be to switch to a part-time schedule.
The handbook shares explanations of all of these types of workplace flexibilities, and more. It has definitions and details about each type of leave, and it also has specific examples of how a Federal worker might combine different types of leave in a way that makes the most sense for his or her family. Our goal is to make our policies and regulations are as clear -- and flexible -- as possible for every employee and his or her supervisor.
To attract and retain a talented, engaged, and productive workforce, the Federal Government must ensure that employees are provided every opportunity to use workplace flexibilities that will enable them to thrive both at work and at home. We hope that this handbook will help move us toward our goal of fully supporting and empowering working parents in their roles both as Federal employees and parents.
As we celebrate Women’s History Month, I want to highlight OPM’s commitment to ensuring that all women -- and men -- are offered the flexibilities they need to be productive, satisfied members of the Federal workforce. OPM encourages agencies to help their employees balance the needs of their lives inside and outside of work.
In January, the President signed a memorandum titled, Modernizing Federal Leave Policies for Childbirth, Adoption, and Foster Care to Recruit and Retain Talent and Improve Productivity. It directs agencies to advance Federal workers up to six weeks paid sick leave to care for a new child or ill family member. In his State of the Union address, the President also called on Congress to enact legislation to provide Federal workers with up to six weeks of paid parental leave.
The President’s memorandum builds on this past June’s White House Summit on Working Families, an event that explored a variety of issues important to working families, including workplace flexibility. OPM is contributing to these efforts by developing a handbook on Leave for Pregnancy, Childbirth, Adoption, and Foster Care. I believe it is important for Federal employees and their managers to fully understand our policies related to family life events. We do not want women to feel that they must choose between their responsibilities to their family and their obligations to their careers.
To develop the handbook, we are partnering with Federal agencies to gather information on existing workplace flexibilities and work-life programs. OPM is asking agency leave experts to identify common questions and misconceptions. This summer, we will analyze the data we receive and send a report to the President. This document will describe best practices, barriers, and limitations in achieving work-life balance. It also will suggest possible solutions to roadblocks that working families encounter.
OPM has long had in place policies that make it easier for women to meet their full career potential. We’ve created flexible work schedules, expanded sick leave to include caring for family members who are ill, developed telework policies, and come closer to eliminating the gender pay gap.
Sensible workplace polices like these are an integral part of OPM’s Recruitment, Engagement, Diversity, and Inclusion – or REDI – roadmap. REDI provides agencies with the tools to attract, hire, promote, and retain top talent for the Federal government and build a model workforce now, and the future.
Our work-life policies are continually evolving to make the balance of caring for families and pursuing a career complementary, rather than contradictory. The women who have come before us have set an incredible example of dedicated Federal service. We hope to honor their contributions by doing all that we can to meet the needs of women today.
As we begin this year’s Labor Day celebration, I want to take a minute to thank each and every member of our Federal family for your hard work and for the excellent service you provide the American people. One way for us to honor your efforts is to make sure you have the flexibilities you need to help balance your life at work and at home.
From the moment he took office, President Obama has promoted and supported the kind of flexible benefits that will help us recruit, empower and retain a world class Federal workforce. During the historic White House summit on Working Families on June 23, the President signed a memorandum outlining his vision for such a workplace culture.
OPM recently issued guidance to Federal agencies to make sure that we deliver on the President’s vision.
Workplace flexibilities go beyond the traditional annual leave, sick leave and family and medical leave. Working with their supervisors, Federal employees have the right to request alternative work schedules, job-sharing, telework, part-time work and leave transfer programs.
Our memorandum reminds agencies that they “must not create arbitrary and unnecessary barriers” that would keep employees from asking to take advantage of workplace flexibilities. And I will be asking agencies to report to me about what best practices they are using to create a culture and workplace environment that supports the use of these programs. I also want agencies to report any barriers that may unnecessarily restrict the use of these flexibilities so we can work together to remove obstacles.
The bottom line is, I don’t want Federal employees to worry about retaliation when they seek work schedule flexibilities. And we want to make sure agencies have the procedures and policies in place to create a culture that allows employees to feel comfortable making requests.
We talk a lot here about employee morale and how to best create a workplace where employees feel engaged and appreciated. What better way for us to show our appreciation for the incredible work our 2 million-strong, talented workforce does than to be sensitive to the tug employees often feel between their desire to do their jobs and the need to take care of a family situation or emergency.
What’s more, these flexibilities are not just good for employees. I know that if you believe, when a family emergency comes up, that your manager will bend over backwards to accommodate you, you will go the extra mile when a critical situation arises at work.
We are one Federal family. We need to look out for each other, help each other and trust each other to do the best for the American people we serve.
Enjoy your well-deserved Labor Day holiday!
I was honored to speak at the White House Summit on Working Families. The conference, co-hosted by the Department of Labor and the Center for American Progress, brought together business and labor leaders, economists, policy makers, advocates and everyday citizens to discuss policy solutions that can make a real difference in the lives of working families and ensure America’s global competitiveness in the coming decades.
At the conference, President Obama unveiled his memorandum designed to enhance workplace flexibilities and work-life programs. The President also directed OPM to work with agencies to promote the use of such programs, ranging from telework to alternative work schedules to leave programs. OPM will be responsible for assessing agency programs, educating employees and their managers, and promoting a culture that encourages and supports these flexibilities.
I participated in a panel called the Structure of the Workplace. It focused on the importance of having workplace flexibilities and what they mean to employees. Here’s just one example: When employees know that their boss will bend over backwards to accommodate them when a family emergency comes up, then they will be willing to go the extra mile when a critical situation arises at work. The result? Happier and more productive employees. That’s the culture we need.
With the President’s encouragement and through our partnership with the agencies, we will work to remove barriers that exist in fostering that culture. And every Federal employee will be an integral part of making it happen.
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