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Contact Retirement Retirement Information Center

Posted 8:00 AM by

Federal Law requires the Office of Personnel Management (OPM) to verify that Federal Retirement payments are made to the appropriate individuals and that all payments are accurate based on their status.  To ensure benefits are correct and make sure OPM is aware of any changes in status, OPM sends annual surveys to verify the accuracy of information on file.  OPM sends surveys to all annuitants under the age of 60 receiving a Disability Benefit, students between the ages of 18-22 or person assigned as the Representative Payee for an annuitant, and individuals receiving Annuity Supplement benefits prior to the age of 62.  Each survey asks specific questions regarding one’s status.  If you meet the criteria, you are required to respond in order to  maintain eligibility for continued benefits.  Failure to respond in a timely manner are likely to result in the suspension of benefits.  Additionally, non-responses could result in  overpayments of benefits and such benefits must be repaid.  Please remember to report all changes in direct deposit accounts, correspondence and email addresses to OPM since misdirected payments and undeliverable mail may also result in suspension of benefits.

 

You can manage your retirement account by accessing Services online: servicesonline.opm.gov   or calling  1-888-767-6738.


Happy New Year from Retirement Services!

This message is to bring you the latest news concerning Services Online (SOL) that will benefit you and your family.

Last summer, we introduced for the first time, the opportunity for annuitants and survivors to receive the annual notice and IRS 1099R from us using your SOL account. I’m pleased  to say this has been a big success. Thousands of you signed up to receive these mailings using SOL. We are expecting even greater enrollment this year. Simply go to www.ServicesOnline.opm.gov to sign up. If you do not remember your password, instructions are provided on how to obtain another one. Remember, after 15 months of non-usage, your SOL password will expire.

Several of you have participated in our customer satisfaction survey.  Overall satisfaction with SOL is eighty-seven percent with ninety-one percent of annuitants completing their transaction(s).

Retirement Services thanks you for helping to reduce our carbon footprint by reducing the number of mailings we send every year.

OPM will continue to keep your transactions on SOL secure and easy for you to access as we move toward a modern and responsive system that meets your needs now and in the future.


 
 
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