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Welcome to the Retirement Info Center. We want to share information about retirement benefits for new, prospective, and current Federal employees, as well as Federal retirees and their survivors and benefits officers. Here you will find the most up-to-date information on changes, events, and other issues that may affect your Federal retirement benefits.
Often, we will link to other pages on the official Website so that you can easily find updated information.
As widely reported in the news, our government has reached its debt limit. U.S. Treasury Secretary Geithner has since declared a “debt issuance suspension period” for the Civil Service Retirement and Disability Fund (which funds our retirees). By law this allows the Treasury to redeem (or cash out) a portion of existing Treasury securities held by the fund. The same law also requires that the government repay the fund with interest.
Bottom line: This action will not affect CSRS and FERS annuity payments to retirees. All payments will continue as normal and on schedule.
Thank you for your time. I hope you find this information useful and we look forward to providing you more information in the future.
Did you know that we receive more claims and calls during the first three months of each year? It’s true. The first three months of every year are always our busiest months. During this time we are processing the end of year retirements and all changes and additions to healthcare due to our annual open season.
And chances are pretty strong that you are trying to process your paperwork for taxes and other financial transactions, too. If you have tried to contact us recently, you may have received a busy signal. We are currently experiencing a large call volume and an increase in claims as a result of our busy season, but we want to help you with your needs.
We are doing everything we can to improve service to you. In an effort to serve you better, we have authorized overtime for our current specialists and will continue to do so this year.
Here's a hint: The best times to reach us are first thing in the morning as we open at 7:30am EST, or Thursdays and Fridays in the afternoon. Our number is 888-767-6738 but you may also contact us via email at firstname.lastname@example.org.
We are confident that we will decrease our call and claim volume. In the meantime, our commitment and service to you is our highest priority and we thank you for your patience.
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