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sequestration

Due to budget cuts caused by sequestration, OPM has been required to initiate changes to some of the business operations in Retirement Services. Beginning on Sunday, April 28, 2013, all overtime for employees working in Retirement Services at OPM is suspended and call center hours are reduced to 7:40 a.m. - 5:00 p.m. EDT Monday through Friday.  While it is our hope that process improvements developed over the past year will ameliorate some of the adverse effects of these necessary actions, retirees should expect an increase in the time required to process their claims or respond to inquiries. OPM remains committed to assuring that retirees receive the benefits that they have earned, and we will provide an update on the impact of these actions on retirement processing on a monthly basis with our retirement claims processing report.

 
 
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