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services online

Happy New Year from Retirement Services!

This message is to bring you the latest news concerning Services Online (SOL) that will benefit you and your family.

Last summer, we introduced for the first time, the opportunity for annuitants and survivors to receive the annual notice and IRS 1099R from us using your SOL account. I’m pleased  to say this has been a big success. Thousands of you signed up to receive these mailings using SOL. We are expecting even greater enrollment this year. Simply go to www.ServicesOnline.opm.gov to sign up. If you do not remember your password, instructions are provided on how to obtain another one. Remember, after 15 months of non-usage, your SOL password will expire.

Several of you have participated in our customer satisfaction survey.  Overall satisfaction with SOL is eighty-seven percent with ninety-one percent of annuitants completing their transaction(s).

Retirement Services thanks you for helping to reduce our carbon footprint by reducing the number of mailings we send every year.

OPM will continue to keep your transactions on SOL secure and easy for you to access as we move toward a modern and responsive system that meets your needs now and in the future.


Just as I promised, we’ve added another new feature to Services Online (SOL). Now, you can see your current Federal Employees Group Life Insurance (FEGLI) coverage on line.

To view and download your FEGLI or Verification of Life Insurance you will first need to log into SOL. If you have forgotten your password or have not logged onto SOL within the last 15 months simply log in to www.ServicesOnline.opm.gov and click the “forgot password link” to request a password.

Once you log in to SOL, select the Verification of Life Insurance (FEGLI) link. Then follow the easy on screen instructions to print your FEGLI coverage information.

While you can see your coverage amount, you will not be able to see your FEGLI designation of beneficiary election. If you are not sure who you designated as your beneficiary, or you have had a significant life change, such as a marriage, divorce, or death, you may want to consider completing a new designation of beneficiary form. You should also file a new designation of beneficiary form whenever a beneficiary's address changes. Failure to do so may mean that the Office of Federal Employees' Group Life Insurance cannot locate your beneficiary and, therefore, cannot pay the life insurance death benefits due. You can download the Designation of Beneficiary form at http://www.opm.gov/Forms/pdf_fill/sf2823.pdf. If you have questions, please email us at retire@opm.gov or call 1(888) 767-6738 for further assistance.

Don’t forget to access SOL to opt-in to receive your information electronically. You must opt-in by December 9, 2013, to ensure prompt delivery.

For updates, reminders, information about the resources available on our website and online tools to help you manage your retirement account, follow us on Twitter at www.twitter.com/fedretireinfo.


 I want to let you know about a number of exciting improvements available from Retirement Services in 2013.  In particular, we are offering a number of improvements through Services Online:

  •  2012 1099-R’s are now available through Services Online.  You can also print the last 2 years of your 1099R.

 

  • We have enhanced the annuity statement within Services Online to include the OPM seal so it can be used in most cases for a “Verification of Income.”  Simply logon to Services Online and print the statement.

 

  • We are allowing electronic 1099-R delivery through an opting-in process by our annuitants.  In addition to cost savings, electronic 1099-R delivery provides a faster and more secure method to communicate tax information.  Annuitants who do not opt-in will continue to receive paper copies of the 1099-R.  You will receive more information in upcoming months.

 If you haven't visited Services Online yet it is never too late.  Go to: www.Servicesonline.opm.gov  You will need your claim number and password to login.  If you need a password you may request one from the login page.  When you logon please set up your email address and security questions.  Setting up your email address will allow us to email you a password in the future.

 In addition to modern electronic improvements, we continue to make progress in reducing the backlog of retirement cases.  We are quickly moving toward our goal of processing cases within an average of 60 days.  We look forward to serving you in the coming year. 


 
 
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