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I do hope everyone had a happy and safe New Year. Here, we find ourselves in midst of the traditional retirement busy season, with many former federal employees joining the ranks of those who forged the way ahead into retirement. With that increase in workloads, as many of you know, the call center has become overwhelmed with calls. I recognize the level of service concerning the call center doesn’t meet your or my expectations. We continue to work within the limited resources we have to provide you the very best service we can. And please know, that I continue to fight for resources to ensure you get the service your deserve, honoring your service as we are committed to do.
Remember, the Retirement Services Online is available 24 hours a day enabling you to take charge of your account without a busy signal or long wait times. If you need to contact us for any of the following, please go to https://www.servicesonline.opm.gov/
Or as always, we remain available to assist you via the call center’s toll free number, 888-767-6738.
And in closing, here’s hoping for an early Spring.
As January comes to a close, it is time to start assembling everything you need to file your Federal income taxes. The “hard copy” 1099Rs are hot off the press and will be in the mail this week. There is, however, a way to access your 1099R today.
Simply go to www.servicesonline.opm.gov (SOL). If you do not remember your password for SOL, instructions are provided on how to get a new one. While in SOL, make sure we have your correct mailing address and email address to ensure you receive future correspondence from us.
If you enjoy getting your 1099R quickly and easily online, and have not already done so, elect to “opt in” to go green and skip the “hard copy” entirely next year!
You can return to SOL if you need to tweak your tax withholding for FY 2015…or if you need another copy of your 1099R later.
There is no need to call Retirement Services during business hours, as SOL is available 24-7 during tax season and year-round!
Happy New Year from Retirement Services!
This message is to bring you the latest news concerning Services Online (SOL) that will benefit you and your family.
Last summer, we introduced for the first time, the opportunity for annuitants and survivors to receive the annual notice and IRS 1099R from us using your SOL account. I’m pleased to say this has been a big success. Thousands of you signed up to receive these mailings using SOL. We are expecting even greater enrollment this year. Simply go to www.ServicesOnline.opm.gov to sign up. If you do not remember your password, instructions are provided on how to obtain another one. Remember, after 15 months of non-usage, your SOL password will expire.
Several of you have participated in our customer satisfaction survey. Overall satisfaction with SOL is eighty-seven percent with ninety-one percent of annuitants completing their transaction(s).
Retirement Services thanks you for helping to reduce our carbon footprint by reducing the number of mailings we send every year.
OPM will continue to keep your transactions on SOL secure and easy for you to access as we move toward a modern and responsive system that meets your needs now and in the future.
Just as I promised, we’ve added another new feature to Services Online (SOL). Now, you can see your current Federal Employees Group Life Insurance (FEGLI) coverage on line.
To view and download your FEGLI or Verification of Life Insurance you will first need to log into SOL. If you have forgotten your password or have not logged onto SOL within the last 15 months simply log in to www.ServicesOnline.opm.gov and click the “forgot password link” to request a password.
Once you log in to SOL, select the Verification of Life Insurance (FEGLI) link. Then follow the easy on screen instructions to print your FEGLI coverage information.
While you can see your coverage amount, you will not be able to see your FEGLI designation of beneficiary election. If you are not sure who you designated as your beneficiary, or you have had a significant life change, such as a marriage, divorce, or death, you may want to consider completing a new designation of beneficiary form. You should also file a new designation of beneficiary form whenever a beneficiary's address changes. Failure to do so may mean that the Office of Federal Employees' Group Life Insurance cannot locate your beneficiary and, therefore, cannot pay the life insurance death benefits due. You can download the Designation of Beneficiary form at http://www.opm.gov/Forms/pdf_fill/sf2823.pdf. If you have questions, please email us at firstname.lastname@example.org or call 1(888) 767-6738 for further assistance.
Don’t forget to access SOL to opt-in to receive your information electronically. You must opt-in by December 9, 2013, to ensure prompt delivery.
For updates, reminders, information about the resources available on our website and online tools to help you manage your retirement account, follow us on Twitter at www.twitter.com/fedretireinfo.
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