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Welcome to the Retirement Info Center. We want to share information about retirement benefits for new, prospective, and current Federal employees, as well as Federal retirees and their survivors and benefits officers. Here you will find the most up-to-date information on changes, events, and other issues that may affect your Federal retirement benefits.
Often, we will link to other pages on the official Website so that you can easily find updated information.
Federal Law requires the Office of Personnel Management (OPM) to verify that Federal Retirement payments are made to the appropriate individuals and that all payments are accurate based on their status. To ensure benefits are correct and make sure OPM is aware of any changes in status, OPM sends annual surveys to verify the accuracy of information on file. OPM sends surveys to all annuitants under the age of 60 receiving a Disability Benefit, students between the ages of 18-22 or person assigned as the Representative Payee for an annuitant, and individuals receiving Annuity Supplement benefits prior to the age of 62. Each survey asks specific questions regarding one’s status. If you meet the criteria, you are required to respond in order to maintain eligibility for continued benefits. Failure to respond in a timely manner are likely to result in the suspension of benefits. Additionally, non-responses could result in overpayments of benefits and such benefits must be repaid. Please remember to report all changes in direct deposit accounts, correspondence and email addresses to OPM since misdirected payments and undeliverable mail may also result in suspension of benefits.
You can manage your retirement account by accessing Services online: servicesonline.opm.gov or calling 1-888-767-6738.
Happy New Year from Retirement Services!
This message is to bring you the latest news concerning Services Online (SOL) that will benefit you and your family.
Last summer, we introduced for the first time, the opportunity for annuitants and survivors to receive the annual notice and IRS 1099R from us using your SOL account. I’m pleased to say this has been a big success. Thousands of you signed up to receive these mailings using SOL. We are expecting even greater enrollment this year. Simply go to www.ServicesOnline.opm.gov to sign up. If you do not remember your password, instructions are provided on how to obtain another one. Remember, after 15 months of non-usage, your SOL password will expire.
Several of you have participated in our customer satisfaction survey. Overall satisfaction with SOL is eighty-seven percent with ninety-one percent of annuitants completing their transaction(s).
Retirement Services thanks you for helping to reduce our carbon footprint by reducing the number of mailings we send every year.
OPM will continue to keep your transactions on SOL secure and easy for you to access as we move toward a modern and responsive system that meets your needs now and in the future.
Just as I promised, we’ve added another new feature to Services Online (SOL). Now, you can see your current Federal Employees Group Life Insurance (FEGLI) coverage on line.
To view and download your FEGLI or Verification of Life Insurance you will first need to log into SOL. If you have forgotten your password or have not logged onto SOL within the last 15 months simply log in to www.ServicesOnline.opm.gov and click the “forgot password link” to request a password.
Once you log in to SOL, select the Verification of Life Insurance (FEGLI) link. Then follow the easy on screen instructions to print your FEGLI coverage information.
While you can see your coverage amount, you will not be able to see your FEGLI designation of beneficiary election. If you are not sure who you designated as your beneficiary, or you have had a significant life change, such as a marriage, divorce, or death, you may want to consider completing a new designation of beneficiary form. You should also file a new designation of beneficiary form whenever a beneficiary's address changes. Failure to do so may mean that the Office of Federal Employees' Group Life Insurance cannot locate your beneficiary and, therefore, cannot pay the life insurance death benefits due. You can download the Designation of Beneficiary form at http://www.opm.gov/Forms/pdf_fill/sf2823.pdf. If you have questions, please email us at email@example.com or call 1(888) 767-6738 for further assistance.
Don’t forget to access SOL to opt-in to receive your information electronically. You must opt-in by December 9, 2013, to ensure prompt delivery.
For updates, reminders, information about the resources available on our website and online tools to help you manage your retirement account, follow us on Twitter at www.twitter.com/fedretireinfo.
COST OF LIVING INCREASE
You will be happy to know that our retired Federal employees and entitled surviving family members of deceased Federal employees and retirees will receive a 1.5% Cost-of-Living Adjustment (COLA) effective December 1, 2013. You will see your annuity increase in the January 2, 2014 payment.
OPEN SEASON FOR FEDERAL EMPLOYEES HEALTH BENEFITS
It’s time to review your federal employee health benefits coverage. The Open Season enrollment period is from November 11, 2012 through December 9, 2012. We have worked to take the stress and hassle out of selecting a health benefits carrier for the coming year. If you are happy with your health benefits plan; you don’t need to take any action.
However, if you are considering changing health benefit plans; please visit our website at https://retireefehb.opm.gov. To access the website, you must register with your CSA/CSF claim number and the last four digits of your SSN and then create a user id and password.
Use the convenient self-service tools to make an Open Season change, request health plan information and/or make other retirement related transactions such as correspondence and email address updates and dependent information updates.
You can also dial our toll-free Open Season Express number (interactive voice response system) at 1-800-332-9798. Once you access https://retireefehb.opm.gov ; you can also chat with a Customer Service Representative using Live Help or send a web mail message which will be answered by a Customer Service Representative.
OPM Retirement Services offers a mobile website for the Federal Employee Health Benefit Open Season. This enhancement brings all of the features of the website to the palm of your hand. The mobile website will be available during the open enrollment window at https://retireefehb.opm.com/mobile.
Remember to visit Services Online www.servicesonline.opm.gov for an easy and secure way to manage your retirement account. Please note Services Online cannot be used for Open Season transactions.
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