OPM Congressional Budget Justification and Annual Performance Plan

U.S. Office of Personnel Management

FY 2000
Budget Justification/Performance Plan

(Administrative Services - OCIO continued)

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OCIO Goal 4: FY 1999/2000	OPM has a sound and integrated agencywide IT architecture that provides a standards based, interoperable, and secure technology environment to facilitate and support the cost-effective accomplishment of OPM’s core mission and goals.

		Periodically update OPM’s IT Architecture Vision and Technical Reference Model to maintain the technical currency of the architecture standards.
		Refresh deployed technology on a 4-5 year life cycle to sustain OPM’s IT architecture investment.
		Complete implementation of enterprise resource management (ERM) capabilities to provide end-to-end management of OPM’s IT infrastructure.
		Conduct a total cost of ownership/seat management study to identify cost-effective IT management options for OPM’s IT infrastructure.
		Establish and enhance a comprehensive help desk operation to provide a single source to OPM staff for prompt IT-related problem resolution and define appropriate service level standards.

		OPM’s IT infrastructure, including PC hardware/software and LAN/WAN components meet the needs of OPM staff and are Year 2000 compliant. OCIO developed a comprehensive agencywide IT architecture, and in FY 1998, began a multi-year project to migrate OPM to this architecture. OCIO prepared an agency level migration plan and is monitoring the execution of the detailed implementation plans. These detailed plans include replacing OPM’s 10-year old communications cabling plant, deploying standard personal computer hardware and software, and upgrading and standardizing OPM’s local area network operating systems.
		OPM’s IT infrastructure and hardware and software inventory complies with the IT architecture. During FY 1999, OPM will continue the initial Architecture migration process begun in FY 1998, to include the acquisition and implementation of additional standard hardware and software. With the initial migration effort complete by the end of FY 1999, OPM will be positioned to begin an architecture sustainment effort in FY 2000 and beyond.
		Central management of workstations and servers is provided through the ERM system to achieve operational and cost efficiencies.
		OPM’s help desk provides prompt and effective customer support to OPM staff and meets defined service level agreements.

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Web Page Created 14 May 1999