FY 2000
Budget Justification/Performance Plan
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U.S. Office of Personnel
Management FY 2000 |
(Administrative Services - OHREEO continued)
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| HREEO Goal 2: FY 1999/2000 |
The administrative costs of HR systems are reduced and customer service satisfaction increases. |
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Begin the selection process for an integrated personnel/payroll system provider for FY 2002 and beyond. | |||||||||
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Provide managers with the ability to initiate personnel transactions electronically from their desk-top computers. Managers will be able to track the status of personnel actions and generate HR reports directly in a self-service manner. | ||||||||||
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Encourage the expansion of employees’ options for self-service and will increase the numbers of personnel transactions processed directly through Employee Express. | ||||||||||
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Improve the overall quality of personnel
services and adherence to merit principles. The July 1998 OHREEO Customer Service Survey results showed that customer service improved. Management’s satisfaction with the overall quality of personnel service increased from 72 percent in 1997 to 81 percent in 1998. Employee satisfaction increased from 68 percent to 76 percent. Developed baseline data for the accuracy of personnel transaction processing. The percentage of personnel transactions that were processed without error was 85 percent. Improved the accuracy of data transmissions to the Central Personnel Data File to 97 percent, thereby exceeding the Governmentwide standard of 96 percent for the first time. In FY 1999/FY 2000 increase the accuracy of personnel transaction processing from 85 percent to 90 percent. During FY 1999 implement recommendations from the on-site, oversight review conducted by the Office of Merit Systems Oversight and Effectiveness. |
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The costs per employee associated with
administration of HR processes will decrease. Developed 1998 baseline data for the costs associated with 22 specific human resources processes. The data compares to other Federal agencies and to private sector organizations.
In FY 1998, established a streamlined process for employees to request waivers from internal rules. Decreased charges for Workers’ Compensation and Unemployment Compensation by $192,824 from the period July 1, 1996 - June 30,1997, to the period July 1, 1997 - June 30, 1998. We returned one employee to light duty, and have offers pending with three additional employees, with the potential of lowering future costs by $98,109 per year. During the period May 1997 to May 1998, OPM employees processed 210 personnel transactions through Employee Express, a self-service alternative to submitting paper forms for data entry by OHREEO. In FY 1999, streamline staffing operations and convert to the new DOD Modern Civilian Personnel Data System. In FY 1999 and FY 2000 continue to lower Workers’ Compensation and Unemployment Compensation costs. In FY 1999 and FY 2000, increase employee use of Employee Express for updating certain payroll and personnel records. During FY 2000 administer the benchmarking process again. |
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Additional Information Available on the Next Page
Web Page Created 14 May 1999