OPM Seal U.S. Office of Personnel Management

FY 2000
Budget Justification/Performance Plan


(Administrative Services - OCAS continued)

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OCAS Goal 5:
FY 1999/2000
Systems and environments are improved to increase agency productivity.
Means Blue Arrow Head  Reduce energy usage by improving TRB heating, ventilation and air conditioning and lighting systems through a utility services contract.
Blue Arrow Head  Implement other TRB systems modernization.
Blue Arrow Head  Increase the use of systems and modular furniture.
Blue Arrow Head  Improve physical security systems.
Blue Arrow Head  Redesign selected office space to increase productivity.
Blue Arrow Head  Survey customers and compare their satisfaction against FY 1998 baseline data.
    
Indicators/Performance Results Blue Arrow Head   Improved customer satisfaction with building systems and internal environment.

FY 1998: Improved the TRB by sealing and cleaning the building exterior, completing

the fifth phase of the elevator modernization, and implementing an energy conservation study.

FY 1999: Install a more efficient and user friendly facility management system which includes asset tracking and building service scheduling functions.

FY 1999: Complete Year 2000 compliance planning and testing.

Blue Arrow Head   Reduced energy costs associated with heating, cooling and lighting.
Blue Arrow Head  Reduced time required to resolve building-related complaints.
Blue Arrow Head  Increased satisfaction with workplace environment and physical security.
Blue Arrow Head  Improved customer satisfaction data.

In the FY 1998 survey 90 percent of responding customers rated their service experience with OCAS as positive.

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Web Page Created 14 May 1999