FY 2000
Budget Justification/Performance Plan
|
U.S. Office of Personnel
Management FY 2000 |
| (Advances and Reimbursements - continued) | |
| Additional Information Available on the Next Page |  |
| WCPS Goal 12: FY 1999/2000 |
Federal agencies receive timely, clear, accurate, and useful advice and assistance on classification, compensation, and performance management that keeps them better informed about appropriate system flexibilities and ways in which they can be used to support accomplishment of agency strategic goals. |
|---|
 |
 |
Sponsor a comprehensive Total Compensation Conference, which also covers performance management and position classification issues. | ||||||||||||||||||||
| |
Offer workshops and seminars to share best practice experience and discuss emerging issues and trends. | |||||||||||||||||||||
| |
Conduct reimbusable projects in position classification, position management, performance management, and compensation as requested by agencies. | |||||||||||||||||||||
 |
|
An increase in the level of HR Specialists’
satisfaction with OPM’s technical assistance as measured by informal customer
feedback and a 2% increase over FY 1999 levels in the percentage of favorable ratings (or
maintenance at 90% or higher) on the annual OPM Customer Satisfaction Survey. The baseline level of satisfaction as measured by the 1998 OPM Customer Survey was as follows:
|
||||||||||||||||||||
| |
Increased number of requests for consultation demonstrates overall satisfaction with the quality of services provided. | |||||||||||||||||||||
| |
Degree of customer satisfaction with reimbursable projects results as measured by direct customer feedback (e.g., number of requests for repeat business, assessment of verbal or written complaints and/or compliments) indicates overall satisfaction with products. |
|||||||||||||||||||||
| |
The Total Compensation Conference is shown by
end-of-conference surveys to have satisfied participants’ expectations for the level
and type of information provided to help them understand developing issues in Federal
compensation. In FY 1999, conduct the first Total Compensation Conference. |
|||||||||||||||||||||
| |
Post-workshop and seminar customer surveys indicate overall
satisfaction with leave workshop presentations. During FY 1998, conducted four workshops on "Federal Leave Programs -- Putting the Pieces Together." These workshops provided guidance and active discussions on the interaction of the Family and Medical Leave Act of 1993; sick leave for family care, bereavement, and adoption purposes; the Federal leave transfer and leave bank programs; leave for bone-marrow and organ donation; and taking actions against employees who use or abuse leave. In FY 1998, conducted successful seminars on position classification and performance management. In FY 1999 these separate seminars will be absorbed into a single comprehensive Total Compensation Conference. |
|||||||||||||||||||||
Data will be collected, analyzed, and studied each year according to accepted collection, analysis, and evaluation practices from customers and participants in seminars and workshops to determine satisfaction levels and acceptance of WCPS products and services, and the level of progress toward achieving WCPS goals.
Additional Information Available on the Next Page
Web Page Created 14 May 1999