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VERIFICATION AND VALIDATION

Ongoing customer service assessment efforts through daily contacts and regularly scheduled meetings with agency and other stakeholders that provide continuous feedback about program delivery and customer service.

Under the new Executive Information System (EIS), ER will rely upon agencies for on-line input of most information about executives. Presently, certain kinds of data needed to quantify actual mobility, as distinct from various kinds of position or assignment changes which do not involve a significance change in duties, is not provided for in the system. The same is true of data on executive training. ER must determine whether the EIS offers the best solution for obtaining this data and if usefulness of the data justifies changes to the EIS system. Otherwise, it will be necessary to develop other methods.

ER plans to develop and deliver an executive survey in FY 1998 to determine baseline information on executive attitudes, experiences, and issues and ultimately gauge progress in developing executives with solid leadership skills, a broad perspective of government, and public service values as well as improving Governmentwide executive resources management.

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Web Page Created 14 May 1999