OPM Congressional Budget Justification and Annual Performance Plan

U.S. Office of Personnel Management

FY 2000
Budget Justification/Performance Plan

(Employment Services continued)

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OPM STRATEGIC PLAN GOAL III: provide advice and assistance to help Federal agencies improve their human resources management programs to effectively operate within the economy, demographics and environment of the 21st century.

FY 2000 Resource Summary:

Obligations (000): $10,853

Full-Time Equivalents: 92

Provide models, guidance, and technical assistance to promote agency use of existing personnel flexibilities and tools to help them achieve human resources management goals in support of their mission. (Continuing)

By the year 2002, become the acknowledged leading source for effective, efficient technical assistance for a full range of flexible human resources management programs, as well as for those areas where uniform, Governmentwide systems are in place.

ES Goal 15:
FY 1999/2000

Federal agencies receive timely, clear, accurate, and useful advice and assistance on existing employment policy flexibilities, tools, and models so that they can apply them to reaching their strategic objectives.

Identify and solve common problems and avoid duplication of effort by working cooperatively with consortia, agencies, and interagency groups, including the National Performance Review, the President’s Management Council, the National Partnership Council, the Interagency Council on Administrative Management, the Interagency Advisory Group of Federal Human Resources Directors and its component Networks and Working Groups, the Human Resources Technology Council, Federal Executive Boards and Associations, and other more program-specific groups.

Support a "one call does it all" policy with designated, accountable staff available anytime to troubleshoot for agency officials and staff.

Use electronic media, including the Internet, to share with agencies the most current information about applicable laws, policy and program improvements, and innovative practices.

Track where OPM has removed barriers but agencies have maintained internal barriers.

Help agencies to apply the best HRM tools and practices available under law in order to hire, develop, and retain those who are most successful at accomplishing the agencies' missions.

Establish improved procedures to ensure consistent guidance is given and hold both agencies and OPM staff accountable for clear communications.

Evaluate existing and new human resources management practices and procedures and share findings

Provide human resources managements leadership and maintain the visibility of expert staff through presentations and participation in professional associations, training events, workshops, conferences, and Federal Executive Boards and Associations, and by establishing and maintaining direct contacts within the human resource management community at all levels.

Provide human resources management leadership and enhance visibility of expert staff through by preparing high-quality multi-media instructional materials, reports, and handbooks for agency use.

Provide cutting-edge employment programs, policies, and operational solutions to agencies through holding an annual conference.

Monitor current and emerging issues, trends, and stakeholder interests and incorporate in presentations and materials.

Strengthen relationships with state and local counterparts through attendance at national meetings of key associations and through Service Center Director contacts with local Government officials.

Evaluate satisfaction with advisory services process through a qualitative analysis of direct feedback, including feedback posted on the OPM Web site. Qualitative analysis of direct feedback and complaints received from agencies indicates that agencies are more aware of existing policy flexibilities

Improved information tools are available for key initiatives.

In FY 1998, ES issued several easy-to-use policy reference tools to assist agencies and the public (e.g. CD-Rom "Career Transition- A Briefing and Resource Guide for Employees," "VetsInfo Guide"). Also in FY 1998, ES added the Title 5 Code of Federal Regulations to OPM’s Internet web site.

An increase in the level of agency HR Directors’ satisfaction with 1) OPM’s employment policy leadership and 2) their opportunity for involvement, as measured by informal feedback and a 2% increase over FY 1999 levels in the percentage of favorable ratings (or maintenance at 90% or higher) on the annual OPM Customer Satisfaction Survey.

The HR Directors’ baseline satisfaction levels with major components of the ES program, as measured by the FY 1998 survey were as follows:

Program Area Policy
Leadership Opportunity
for Involvement

Employment Information 83.7% 78.0%

Selection and Promotion 75.6% 75.0%

Workforce Restructuring 80.6% 75.0%

HR Systems Automation 54.3% 57.6%

Evaluate whether standards for "one call does it all" have been met.

Numbers and scope of requests received by staff to give presentations at external conferences, workshops, etc. We will begin formal tracking of this information in FY 1999.

Numbers of reports issued and/or workshops and other events held to share information on best practices with human resources community. We will begin formal tracking of this information in FY 1999.

Successful participation in key national association meetings. We will begin formal tracking of this information in FY 1999.

In FY 1998 Employment Service participated in the following national conferences: IPMA, IPMAAC, ASPA, NASPE, SIOP, APA, ICACT, ICAP, & MTA.

Successful annual staffing conference held.

In May, 1998, ES held its first conference for agency HR employment professionals, "Solutions ‘98." Ninety-eight percent of the 540 attendees who responded to this question on the post-conference questionnaire rated the conference as good or excellent. Based on this success, the conference will now become an annual event; the 2nd conference is scheduled for May 2-4, 1999.

Increased requests for advisory assistance and information as measured by the number of "hits" in employment program areas of the OPM Web site.

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Web Page Created 14 May 1999