U.S. Office of Personnel Management FY 2000 Budget Justification/Performance Plan

(Employment Services continued)

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Agency feedback received at the Employment Service " Solutions ‘98" Conference made it clear that OPM needed to take additional steps to improve communications of policies and programs. Improvements are needed both in the direct delivery of information from OPM to agencies, and in the facilitation of information sharing within agencies.

		Issue an annual report that includes information on ES policies and programs.
		Develop and implement improved procedures to ensure that all policy offices maximize the use of automation to communicate.
		Foster better communication among staff for increased consistency in policy guidance.
		Explore additional uses of the Internet to deliver more information to agencies.
		Expand and maximize use of OPM website to communicate ES policies and programs.
		Develop and make available a basic library of electronic interactive media on ES policies and programs.
		Create a simple directory (ES-OPM) for the public and agencies on how to obtain information on the Internet regarding ES policies and programs.
		Develop special section on website to communicate information regarding diversity and minority issues.
		Develop and implement improved procedures for communicating to FEBs and FEAs.
		Minimize reliance on using paper as a form of communication.
		Work with agency groups to identify strategies that will facilitate better information sharing within agencies.
		New communication methods will be introduced and current processes improved.
		An increase in the level of agency HR Directors’ and HR Specialists’ satisfaction with the methods used for communication of policy and other information, as measured by informal feedback and a 2% increase over FY 1999 levels in the percentage of favorable ratings (or maintenance at 90% or higher) on the annual OPM Customer Satisfaction Survey. The baseline satisfaction levels as measured by the FY 1998 Customer Satisfaction Survey were as follows: How easy is it for you to pass on OPM information to employees and managers in your organization? HR Directors HR Specialists Difficult/Very Difficult 16.3% 08.7% Neither easy nor difficult 23.3% 30.3% Easy/Very Easy 60.5% 61.0% How useful are OPM briefings, forums, workshops, and satellite broadcasts as a means of sharing information? HR Directors HR Specialists Not Useful 04.9% 04.7% Somewhat useful 56.1% 47.5% Very useful 39.0% 47.8% Have you ever visited the OPM Web site at http://www.opm.gov? HR Directors Yes 83.1% No, not aware of the Web page 05.2% No, I do not have Web access 04.3% No, I do not use the Web 07.4% How useful have these Web sites been to you? HR Directors Not useful 01.4% Somewhat useful 37.2% Very user friendly 61.5% To what extent do you find these Web sites to be user friendly? HR Directors Not user friendly 02.3% Somewhat user friendly 45.3% Very user friendly 52.4%
		The number of visits to the ES Web site will increase by 5% over FY 1999.

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Web Page Created 14 May 1999