OPM Congressional Budget Justification and Annual Performance Plan

U.S. Office of Personnel Management

FY 2000
Budget Justification/Performance Plan

(Workforce Compensation & Performance Service continued)

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PERSONNEL INVESTIGATIONS

Be an effective leader in the personnel security community by continuing to set Government wide investigative policy and serving as an active member of the U.S. Security Policy Forum.

IS Goal 2 FY 1999/2000:	Ensure uniform application of investigative standards mandated by statue and executive order by developing and implementing Governmentwide investigative policy.

		Participate as an active member of the Security Policy Forum of the U.S. Security Policy Board, and help ensure governmentwide uniformity in the application of investigative standards by being a member of the deliberative bodies which set and enforce policy, and by ensuring that OPM regulations and individual agency delegations and agreements reinforce the national standards.
		Assess the results of the IS customer survey which asks about our effectiveness in communicating and implementing governmentwide changes in investigative policy, process, or direction.
		Develop and disseminate investigative policy to other federal agencies through Federal Investigative Notices and Security Directors’ conferences hosted by OPM.
		In FY 1999/FY 2000, make security appraisal visits to determine whether agencies have implemented new polices and standards.

		Continue as an active member of the U.S. Security Policy Forum of the U.S. Security Policy Board. In FY 1998 continued as an active member of the U.S. Security Policy Forum of the U.S. Security Policy Board.
		Ensure governmentwide uniformity in the application of investigative standards.
		Feedback from Investigations’ Customer Satisfaction Assessment Survey. This survey was administered in the second half of FY 1998 to help us determine how well we are providing services and guidance to our customer agencies. We expect to administer this survey instrument every eighteen to twenty-four months after having established our baseline data from the 1998 survey. We received a 56% response rate from this first survey sent to 97 customer agency or program level security offices. Of those responding, 94% are satisfied with the content and quality of OPM’s investigations. In FY 1998 the Investigations Service provided extensive support to agencies’ personnel security and suitability programs. We conducted a Customer Satisfaction Assessment which indicated that 87% of those responding were satisfied with the policy guidance and support provided by Investigations Service staff.
		Extent to which agencies have implemented new policies and standards. Agencies have been requesting new case types made available to them as a result of these new policies and standards. In FY 1998, provided written guidance to agencies on the use of credit information to assure compliance with the Fair Credit Reporting Act (15 U.S.C. s 1681, et sec.) amendments which became effective as a result of the Fair Credit Reporting Reform Act of 1996.

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Web Page Created 14 May 1999