OPM Congressional Budget Justification and Annual Performance Plan

U.S. Office of Personnel Management

FY 2000
Budget Justification/Performance Plan

(Office of Workforce Relations continued)

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EMPLOYEE AND LABOR RELATIONS

By the year 2002, develop, promote, and increase the use and accessibility of alternative dispute resolution programs among employees Governmentwide.

OWR Goal 7: FY 1999/2000	Agencies make increased use of alternative dispute resolution programs in order to make dispute resolution a more timely, cost-effective and less divisive process.

		Identify and showcase examples of agency ADR programs.
		Report results of ongoing ADR program evaluations by agencies.
		Establish an OPM Director’s Award for outstanding ADR programs.

		Improvement in the extent to which instructional materials about ADR are available to OPM customers, as measured by an increases in the number of hits on the ADR home page. The home page will become operational in FY 1999. In FY 1998, OWR completed work on an updated version of OWR’s previously issued, Guide to Alternative Dispute Resolution. During FY 1999, OWR staff will showcase examples of effective agency alternative dispute resolution (ADR) programs, will market and make tools such as the Guide available in a variety of versions, including printed and electronic via OPM’s website, and will develop indicators to determine the extent to which the Guide is of assistance in helping agencies develop ADR programs.
		Improvement in the level of satisfaction of HR Specialists with regard to instructional materials about ADR, as measured by a 3% increase over FY 1999 levels in the percentage of favorable ratings on the OPM customer survey. The level of satisfaction with regard to the timeliness and quality of information sharing* on ADR was 68.1 for HR Specialists in 1998.* The level of satisfaction with regard to the timeliness and quality of technical assistance* on ADR was 64.9% for HR Specialists in 1998.*
		Improvement in employees’ perception that employees are treated fairly and equitably, as measured by a 2% increase in the percentage of favorable ratings in the annual Merit System Principles Questionnaire. This increase is an annual increment to reach the 5-year strategic target of a 10% increase in favorable ratings. The overall percentage of favorable ratings was 46% in 1998.

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Web Page Created 14 May 1999