FY 2000
Budget Justification/Performance Plan
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U.S. Office of Personnel
Management FY 2000 |
| (Revolving Fund Account - continued) | |
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| ES Goal 19: FY1999/2000 |
The Governmentwide employment information system, USAJOBS, is operated effectively and efficiently, and enhanced as needed, so that it contributes to Governmentwide cost-savings and a high-quality Federal workforce. |
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USAJOBS, the Governmentwide automated employment information system, which ES introduced in FY 1997, gives the public greater access to Federal job listings and saves agencies millions of dollars in infrastructure costs. Each agency would have to spend upward of $15 million on equipment alone to duplicate OPM’s current Governmentwide system.
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Work closely with the Interagency Work Group on Employment Information and other relevant parties (e.g., Department of Labor, Veterans’ Service Organizations, etc.) to identify needed enhancements to the Governmentwide employment information systems. | ||||||||||||
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Implement needed enhancements in a timely and cost-effective way. | |||||||||||||
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Review and respond to customer satisfaction feedback and make changes and improvements as needed. | |||||||||||||
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Use automation (e.g., Web sites, touch screens, telephone technology) to provide employment information to the fullest extent possible and to keep agency costs low. | |||||||||||||
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Continuously improve customer service. | |||||||||||||
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Obtaining 5% increases in rates of access and
numbers of requests for information on the Web site and other components of USAJOBS, as
measured by the online employment information systems. The WEB site currently averages more than 28,000 visits daily as compared to averaging more than 16,500 visits daily in FY 1997. Total FY 1998 visitors to the WEB site exceeded 8.5 million as opposed to 3.8 million from FY 1997. Overall, the Federal jobs data base was accessed more than 13 million times to respond to employment inquiries in FY 1998, and expectations are that usage of the system will increase at least by 10% in FY 1999, and another 5% in FY 2000. |
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Enhancements introduced as planned. In FY 1998, ES introduced an online resume builder as an enhancement to the USAJOBS Web site, and implemented electronic delivery of resumes to Federal agencies. More than 53,000 resumes were on file at the end of FY 1998. USAJOBS online resume process delivers the goal of providing true one-stop service to job seekers by making job searching, vacancy announcement receipt, and application completion available in a single transaction. Other enhancements included adding a "What’s Hot" feature to highlight large scale recruiting efforts, a special search feature for Y2K compliance jobs, and the ability to search for jobs by agency. ES also implemented a "Worker-Trainee" job search on USAJOBS to facilitate recruitment under the Welfare-to-Work initiative. A Web Entry Enhancement Project is underway, focusing on making the USAJOBS job entry and vacancy announcement development system faster and easier to use. In FY 1999, a new search for Student Employment Opportunities will be added to USAJOBS. More standard forms will be made available on the system and job seekers will be able to "hot link" to agency Web sites from within the vacancy announcements for additional information about the hiring organization, duty location, etc. USAJOBS BY PHONE, the new automated employment information telephone system, replaced the Career America Connection in FY 1998. USAJOBS BY PHONE offers more flexible job searching and fax delivery of both vacancy announcements and information fact sheets. In FY 1998, ES developed a number of Employment Infoline Fact Sheets, often in collaboration with agency customers, to provide support for special recruitment efforts. Examples include Census 2000 job opportunities, student recruitment, recruitment of astronauts, and recruitment of volunteers for the Peace Corps. ES also supported the Bureau of the Census by developing three customized web pages in USAJOBS to support online applications for critical Census jobs. |
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An increase in the levels of satisfaction of agency HR
Directors and HR Specialists with USAJOBS operations and with USAJOBS system improvements
as measured by informal feedback and a 2% increase over FY 1999 levels in the percentages
of favorable ratings (or maintenance at 90% or higher) on the annual OPM Customer
Satisfaction Survey. The baseline satisfaction levels as measured by the 1998 survey
were as follows:
USAJOBS Systems Improvements:
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Improved public customer satisfaction with employment
information as indicated by a 2% increase in the percentage of overall
"satisfied" ratings obtained from on-line user surveys, from FY 1998 levels
(or as indicated by a continued satisfaction rating of 90% or higher). ES measures public customer satisfaction with the employment information system through on-line surveys available on the telephone, touchscreen, Web site, and electronic bulletin board systems. Overall satisfaction ratings reflect the combined survey results (weighted according to number of responses per system). The employment information system saw an increase in overall satisfaction from 87.73% in FY 1997 to 90.56% in FY 1998. ES will continue the trend of increased overall customer satisfaction for FY 1999 and FY 2000. |
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Web Page Created 14 May 1999