FY 2000
Budget Justification/Performance Plan
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U.S. Office of Personnel
Management FY 2000 |
| (Transfers From The Trust Funds - continued) | |
| Additional Information Available on the Next Page |  |
| RIS Goal 7 FY 1999/2000: |
Agency and Health Benefit plan personnel are more knowledgeable about the administration of the earned benefit programs and are better able to provide benefits counseling and related assistance to Federal employees and retirees. |
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RIS will conduct conferences with the carriers participating in the FEHB Program to surface and resolve program issues, improve communications between OPM and these strategic partners, and broaden the knowledge of carrier staff regarding the Program. | |||||||||||||||
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Interactive training modules, using Internet and CD-ROM technology, will be developed by RIS to provide just-in-time-training on benefits administration. | ||||||||||||||||
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RIS will develop a benefits administration certification program to insure a high quality level of training and knowledge for benefits administration. | ||||||||||||||||
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Web pages related to the employee benefit programs (Federal Benefits, Retirement Programs, FEHB, FEGLI) on OPM's Web site will be enhanced by focusing these pages on the customer's needs, linking them to the forms, pamphlets, handbooks and reference materials needed, and ensuring that all of these are in Plain Language. Appropriate links to other web sites will be provided to give customers a single starting place on the web for information of the full range of Federal employee benefits. | ||||||||||||||||
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Web pages will provide interactive services that can be downloaded, such as benefit calculators, and the ability to make changes to their annuity payment account online. | ||||||||||||||||
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RIS will expand the use of satellite technology to provide information to employees and benefits officers. Continue to work in consultation with the Interagency Network of Benefits Officers to disseminate information and receive feedback on the initiatives undertaken. | ||||||||||||||||
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Increase agency HR Specialists’
satisfaction with the availability of benefits information via the OPM Web-site so that
they are better able to provide benefits counseling and related assistance to Federal
employees and retirees. To establish an indication of performance toward improving
the knowledge of agency benefits staff regarding the benefit programs, and better enable
them to conduct benefits counseling for employees, the FY 1998 OPM Customer Satisfaction
Survey established baselines regarding the information sharing and technical assistance
available to them for preparing employees for retirement, and for the user-friendliness
and usefulness of the benefits information available on the Web-site. Increases for FY
2000 are noted parenthetically.
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Increase
the number of retiring Federal employees who receive retirement counseling or planning
support from their former agencies. RIS Client Satisfaction Survey results indicate that 71% of new retirees received retirement counseling in FY 1998 -- up from 67% reported in FYs 1997 and 1996, and 63% reported in FY 1995. RIS expects to continue this improving trend to 75% in FY 1999 and 80% by FY 2000. |
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Increase the number of retiring Federal employees who are
satisfied with the retirement planning and counseling they received. RIS Client Satisfaction Survey results indicate that 80% of new retirees were satisfied with the help they received form their agencies in preparing for retirement in FY 1998 -- compared to 82% reported in FY 1997, 89% in FY 1996, and 87% in FY 1995. RIS expects to reverse this trend to 85% in FY 1999 and 90% by FY 2000. |
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Additional Information Available on the Next Page
Web Page Created 14 May 1999