OPM Congressional Budget Justification and Annual Performance Plan

U.S. Office of Personnel Management

FY 2000
Budget Justification/Performance Plan

(Transfers From The Trust Funds - continued)
*Additional Information Available on the Next Page*

RIS Goal 10 FY 1999/2000:	Claims for life insurance benefits are at least 99% accurate and paid within 10 days of being fully documented to the Office of Federal Employees Life Insurance.

RIS will continue to work in partnership with OFEGLI staff on delivery of life insurance program services.

Performance Targets for life insurance claims processing are met.

LIFE INSURANCE PROGRAM - PERFORMANCE INDICATORS

Business Process Indicators	FY 1996 Performance	FY 1997 Performance	FY 1998 Performance	FY 1999 Target	FY 2000 Target
Accuracy of Claims Payments: More Than 99% are Accurate
as % of # Paid as % of $ Paid as % of # Cert/OPM	99.5% 99.8% 99.7%	99.5% 99.6% 99.6%	99.6% 99.8% 0.8%	99.5% 99.7% 99.7%	99.5% 99.7% 99.7%

Timeliness of Claims Payments: Fully documented claims are paid w/in 10 calendar days	6.8 Days	6.3 Days	6.0 Days	6.0 Days	6.0 Days

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Web Page Created 14 May 1999