OPM Seal U.S. Office of Personnel Management

FY 2000
Budget Justification/Performance Plan


(Transfers From The Trust Funds - continued)

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RIS Goal 4
FY 1999/2000:
Retirement coverage errors are corrected for all people affected, in a way that is easy to understand and can be effectively administered.
Means Blue Arrow Head  RIS will work with congressional oversight committees to develop a consensus on final legislation to correct retirement coverage errors.
Blue Arrow Head  When the legislation is passed, RIS will develop and implement with agencies and affected persons an operational plan to effect the legislation quickly.
Blue Arrow Head  RIS will continue working with the Interagency Network on Retirement and Insurance issues to keep agencies and their benefit counselors informed of this legislative and policy issue.
    
Indicators/Performance Results Blue Arrow Head   Increase the level of satisfaction among agency Human Resource Directors and Specialists regarding OPM’s policy leadership regarding the correction of retirement coverage errors (the percentage of increase is shown parenthetically). Since this legislation has not been passed into law, the FY 1999 OPM Customer Satisfaction Survey established a baseline only for agency satisfaction with OPM’s policy leadership and agency involvement with developing the legislative proposal. If enacted during FY 1999, OPM expects to use the FY 2000 Survey to establish baseline performance levels regarding agency satisfaction with the technical assistance and guidance it will develop to assist agencies in correcting these errors.

Audience

Policy Leadership

Agency Involvement

HR Directors

90% (1%)

80% (1%)

HR specialists

60% (5%)

57% (5%)

 

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Web Page Created 14 May 1999