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		Based on subject matter expertise, work cooperatively with OPM’s Office of Merit Systems Oversight and Effectiveness (OMSOE) to review and identify compensation, classification, and performance management issues with regard to Demonstration Project proposals, and assess the soundness of proposed alternatives. When appropriate, provide options for improvement. During FY 1998, provided considerable technical assistance to Department of Defense personnel demonstration projects, including Missiles Research, Development, and Engineering Command; Army Research Laboratory; Naval Research Laboratory; Acquisitions Workforce; Naval Warfare Center; Medical Research and Material Command; and Waterways Experimentation Station. These projects include broadbanding and other compensation innovations.
		Share with agencies the "lessons learned" from earlier demonstration projects and alternative personnel systems which included effective compensation, classification, and performance management approaches.
		Positive comments and feedback provided through the OPM customer satisfaction survey and other instruments indicate that customers are satisfied with the level of service provided.

Client access to information will be measured by such accepted accounting means as Web site "counter" software and Government Printing Office data on the numbers of publications and CD-ROMs ordered in FY 2000, compared to data for FY 1999.

Data will be collected, analyzed, and studied according to accepted collection, analysis, and evaluation practices from key stakeholders and survey participants to determine the level of customer satisfaction and acceptance of WCPS products and services, and the amount of progress toward achieving WCPS goals.

Ongoing customer service assessment efforts through daily contacts and meetings with agency and other stakeholders that provide continuous feedback about program delivery and customer satisfaction.

Accepted, automated scheduling software will be used to track turnaround time on responses to requests for information and assistance.

Web Page Created 14 May 1999