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U.S. Office of Personnel Management
Routine Reports and Submissions Required of FEHB Carriers



Customer Satisfaction Survey Results (CAHPS)

Report Category

FEHB Quality Assurance

Frequency

Annual

Required of

All (except plans with less than 500 FEHB enrollees)

Due Date

June 15

Reference

Contract §1.9

Guidance

Carrier Letter 98-45
    Letter: [PDF File]  [Web Page]
    Supplement: [PDF File]  [Web Page]

For information about this report, contact

FEIO/PASS/Calarco (angela.calarco@opm.gov) AND
FEIO/HI Contract Specialist

NOTES:
The Office of Insurance Programs will send this report request to you.

For information call the OIP contact above.

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This page can be found on the web at the following url: http://www.opm.gov/carrier/reports/html/15.asp

 
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