PERFORMANCE MANAGEMENT
IN THE
DIVISION OF COMPLIANCE MANAGEMENT

OFFICE OF SURFACE MINING
DEPARTMENT OF THE INTERIOR

SURFACE MINING CONTROL AND RECLAMATION ACT

• Protect people and the environment during current coal mining operations, and ensure the land is restored after mining has ceased, and
• Provide a cleaner and safer environment by reclaiming and restoring land and water degraded by past mining.
• Coal companies pay a fee on each ton of coal mined to finance the latter reclamation efforts
• DCM ensures that companies comply, using audit and other compliance processes
• Compliance staff located in 13 offices throughout the major coal-producing states.

1995: The impetus for change:

• Administration mandate to achieve a 1:15 manager to staff
• Requirement to improve effectiveness with fewer resources
• Selection as pilot program under the Government Performance and Results Act

BUDGET AND PERFORMANCE INTEGRATION

"Government should be results-oriented ---- guided not by process, but guided by performance. There comes a time when every program must be judged either a success or a failure. Where we find success we should repeat it, and make it the standard. And where we find failure, we must call it by its name. Government action that fails in its purpose must be reformed or ended."

PROGRAM FOR EMPOWERED PERFORMANCE
TRAINING AND COMMUNICATION

[This slide contains a graphic of an umbrella containing all the items listed below written into the cloth covering. The handle is noted as "Results" and the upright as "Feedback."

• Goal Setting
• Performance Planning
• Managers To Coach
• Self Directed Teams
• Information Sharing
• Customer Feedback
• Reporting
• Recognition

RESULTS

99% compliance rate
100% customer satisfaction rate
96% first-time issue rate
5 consecutive years of productivity improvement
OIG report that the program is conducted efficiently and effectively