U.S. Office of Personnel Management www.opm.gov - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

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STRATEGIC MANAGEMENT OF HUMAN CAPITAL

HUMAN CAPITAL SCORECARD

Marta Brito Perez, Director
Human Capital Performance Team

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President’s Management Agenda (PMA):
5 CROSSCUTTING GOVERNMENTWIDE INITIATIVES

• Strategic Management of Human Capital
• Expanded E-Government
• Competitive Sourcing
• Improved Financial Performance
• Budget and Performance Integration

P M A PERFORMANCE AND RESULTS

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The President’s Vision

A government that is:

• Citizen, not bureaucracy, centered
• Results, not process, oriented
• Market-based, promoting innovation and competition

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PRESIDENT’S MANAGEMENT SCORECARD

USING MEASUREMENT
TO FOCUS AND DRIVE CHANGE

• Links the 5 areas of the PMA
• Red, yellow, green ratings
• Measures agencies progress and status quarterly
• Goal: Get results
  • Holds agencies accountable for performance and results

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"What gets measured, gets done."

--Peter Drucker

"What you measure is what you get."

-- Jack Welch, former GE executive

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Momentum for Change
"The Stars are Aligned"

• Leadership – driving change
• Pending retirement rate
• Greater expectation for accountability
• Budget constraints
• Highly skilled diverse workforce
• Renewed interest in public service
• Government perceived as more stable than private sector
• Technology advances – electronic recruitment, systems integration -better information

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HUMAN CAPITAL PERFORMANCE:
OPM’s ROLE

• OPM Director Kay Coles James -- President’s advisor on human capital matters
• OPM partnering with OMB on HC initiative
• OPM formed HC performance team – assist agencies directly (review, consult, guide, evaluate)

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Human Capital

A Transformation in the Strategic Employment, Deployment, and Development of the Federal Workforce.

Strategic
Management of
Human Capital

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Human Capital

• The ability to create an effective government depends on its ability to develop and attract quality employees and to motivate them to perform at high levels.

• The investment in human capital is the right thing to do if agencies are to achieve their mission.

• OPM is refining a Human Capital Framework that builds upon five pillars of effective human capital management – Strategic Alignment, Talent, Learning and Knowledge Management and Leadership - and support the Human Capital Standards for Success.

• Framework is being developed as an online tool with links to appropriate resources available at OPM and other agencies, and with a corresponding Human Capital Assessment and Accountability tool...

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Building Excellence with the Human Capital Framework

Human Capital Standards for Success

Standard #1

• Agency human capital strategy is aligned with mission, goals, and organizational objectives: 1) integrated into Budget and Strategic Plans; 2) consistent with OPM’s human capital scorecard (issued December 1, 2001) and 3) complies with standards for internal accountability systems to ensure effective merit-based HRM.

Standard #2

• Agency has a citizen-centered, organizational structure that is delayered and orientedtoward performing the mission assigned to it.

Standard #3

• Agency 1) sustains high-performing workforce that is continually improving in productivity; 2) strategically uses existing personnel flexibilities, tools, and technology and 3) implements effective succession plans.

Standard #4

• No skill gaps/deficiencies exist in mission critical occupations.

Standard #5

• Agency differentiates between high and low performers through appropriate incentive and rewards.

Standard #6

• Changes in agency workforce skill mix and organizational structure reflect increased emphasis on e-government and competitive sourcing.

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Cornerstones	Critical Success Factors
Strategic Human Capital Alignment	Shared Vision Human Capital Focus Implementation by Managers Integrating the HR Function Workforce Deployment PMA Alignment
Leadership	Leadership Planning and Implementation (SES), Managers and Supervisors. Integrity and Inspiring Employee Commitment
Talent Strategic Competencies	Workforce Analysis Compete for Talent
Learning and Knowledge Management	Strategic Knowledge Management Continuous Learning and Improvement
Results-Oriented Performance Culture	Performance Management Diversity and Relationships

 

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Human Capital Transformation Process :
Key Dimensions

• Strategic Alignment & Accountabilty
  • Performance Culture
  • Talent
  • Knowledge Management
  • Leadership

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Or, more simply put...

"You got to be very careful if you don’t know where you’re going, because you might not get there."

-- Yogi Berra

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HUMAN CAPITAL DIMENSION:
Strategic Alignment

Develop a HC Strategy and Action Plan

• Create a citizen-centered, delayered organization
• Conduct workforce analysis and planning
• Leverage e-Government, competitive sourcing
• Use personnel flexibilities and technology where they work best
• Integrate into budget and strategic plan
• Create a shared vision for the future with a human capital focus

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HUMAN CAPITAL DIMENSION:
Talent

Have quality people with competencies they need in most mission-critical activities

• Develop HC strategies to identify and reduce skill gaps
• Develop staffing/retention strategies for employees with strategic competencies
• Use personnel flexibilities and learning strategies
• Assess quality of employees hired
• Integrate into budget request – make a business case
• Evaluate your success

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HUMAN CAPITAL DIMENSION:
Performance Culture

Diverse, results-focused, high performing workforce

• Develop a mission-related employee performance mgmt system
  • Plan – set goals and measures
  • Monitor– measure performance & provide feedback
  • Develop – address poor performers, improve good performers
• Align - reward system to agency’s values – results
• Align cultural competencies and skills with mission
• Develop diversity goals and measures of success

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HUMAN CAPITAL DIMENSION:
Leadership

Ensure continuity of effective leadership

• Identify potential leaders from within
• Develop succession plans with specific objectives
• Encourage risk-taking
• Reward results-oriented efforts
• Maintain high standards of honesty and integrity
• Evaluate succession planning strategy
• Develop leadership development strategies consistent with mission
• Develop plans to meet recruitment/retention targets for high-performing executives, managers & leaders

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HUMAN CAPITAL DIMENSION:
Learning & Knowledge Management

Promote continuous learning environment and knowledge management supported by appropriate investments in training and technology

• Create a learning culture that supports employee development
• Conduct audit to determine and locate knowledge needed
• Collect best practices and lessons learned to share knowledge
• Encourage learning to promote transfer and use of knowledge
• Measure learning and knowledge transfer strategies

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HUMAN CAPITAL DIMENSION:
Accountability

All agency managers accountable for effective HC management in support of mission consistent with merit system principles

• Evaluate timeliness, accuracy and cost of HR services
• Leverage technology to enhance service delivery
• Participate in business integration strategies
• Determine HC implications of competitive sourcing,e-government
• Acquire competencies to be an effective partner

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What’s the secret formula?

• Everyone’s issues are different
• No single model
• Going through the process is half the battle

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What does success look like?

A tale of two agencies

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Effective HC Effort -vs- Ineffective HC Effort

Effective HC Effort

Ineffective HC Effort

Got top level commitment quickly Formed a team cutting across agency–levels, programs, political/career Establishing agency-wide vision for the future Focused on transforming HC because it will help them perform their mission better Addressing strategic alignment first Integrated approach to PMA agenda (E gov, Comp Sourcing, Fin Mgmt); taking each into account in HC planning/strategy Proactive, positive and open communication with OPM/OMB Developing a HC strategy designed to address both current and future issues Comprehensive business process reengineering–What do we do? How? Why? Does our structure help or hinder? Have workforce data and have figured out what it means Assessing themselves objectively using the 5 key dimensions; formulating options to address weaknesses; implementing targeted solutions Linking initiatives to specific challenges Working to develop documented accountability system Focused on using available options strategically; demonstrating what doesand doesn’t work and making a business case for additional needs Setting specific actions, timelines, goals and measures for success in implementing plan Establishing a process for future evaluation, adjustment Expect it to take a while

Assigned HC initiative to HR office No top managers outside HR office involved Viewing components/bureaus separately with a "here and now" focus Focused on getting a "green" score Scattered approach to dimensions Addressing each agenda item separately "Don’t call us, we’ll call you"; defensive; closed Addressing HR requirements today "We restructured in the 1990’s–we’re done" Have little workforce data and/or don’t know what it means Waiting for the GWS results Listing HR programs/initiatives without linkage to problems "Our HR is working fine"--No interest in developing accountability system Focused on list of desired legislative options and waiting for them to become law Goals, actions, dates, and results desired are vague or nonexistent Developing HC strategy is a one-time event Expect to get to green next week

 

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Whose issue is it?

• Management of people is management’s job
• But – HR must be:
  • at the table
  • actively involved
  • providing data
  • offering tools
  • consulting
  • helping management identify and address issues

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Requires balance between:

• Human Resource experts
• Political appointees
• Top level managers
• Focus on present
• Reactive approach
• Differentiation
• Program experts
• Career employees
• Line staff
• Vision for the future
• Proactive approach
• Integration