International Civil Service Commission
OPM
Strategic Compensation Conference:
United Nations Pay Reform
27-28 August 2002, Washington, D.C.
Structure of Presentation
Part I: Overview to set the stage
- Role of ICSC/current pay and benefits package/practices of others.
Part II. Proposals for change:
UNITED NATIONS
COMMON
SYSTEM
Overview
THE UNITED NATIONS
COMMON
SYSTEM
UN and its Affiliated Bodies
- United Nations Childrens Fund
- United Nations Relief and Works Agency
- World Food Programme
- United Nations Development Programme
- United Nations High Commissioner for Refugees
Other Organizations
- International Atomic Energy Agency
- The World Bank Group
- International Monetary Fund
- World Trade Organization
THE UNITED NATIONS
COMMON SYSTEM
Specialized Agencies
- International Labour Organization
- International Civil Aviation Organization
- Universal Postal Union
- World Meteorological Organization
- World Intellectual Property Organization
- United Nations Industrial Development Organization
- Food and Agriculture Organization
- World Health Organization
- International Telecommunications Union
- International Maritime Organization
- International Fund for Agricultural Development
- United Nations Educational, Scientific and Cultural Organization
THE COMMON SYSTEM
All organizations participate in the work of the Commission and follow the
common system of salaries, allowances, benefits and other conditions of employment.
All, except UPU, are members of the UN Joint Staff Pension Fund.
The UN and its Affiliated Bodies
UNICEF UNDP UNRWA UNHCR WFP
Specialized Agencies
ILO FAO UNESCO ICAO WHO UPU ITU WMO
IMO WIPO IFAD UNIDO
IAEA
UN COMMON SYSTEM
STAFF WORLDWIDE
PROFESSIONALS - 18,000
GENERAL SERVICE - 36,000
TOTAL - 54,000
COMPOSITION OF
UN STAFF
SYSTEM-WIDE
PROFESSIONALS - 18,000 (33%)
GENERAL SERVICE - 36,000 (67%)
TOTAL - 54,000
UN SYSTEM:
HEADQUARTERS VS. FIELD All Staff
| HEADQUARTERS (44%) |
FIELD (56%) |
|
New York UN UNDP UNICEF
Geneva ILO WHO ITU WMO
WIPO UPU*
Paris UNESCO
Rome FAO IFAD WFP
London IMO
Vienna UNIDO IAEA
Montreal ICAO
|
Field Offices 43%
Technical Assistance 13% |
* UPU is located in Berne
Historical Perspective
- Preparatory Commission of the United Nations (1945)
- Advisory group of experts on administrative, personnel and budgetary questions
(1946)
- Committee of experts on salary, allowances and leave systems ...Flemming
Committee (1949)
- International Civil Service Advisory Board (1949-1974)
- Salary Review Committee.(1956)
- Special committee for the review of the United Nations Salary System (1971-1972)
INTERNATIONAL CIVIL SERVICE COMMISSION
The General Assembly of the United Nations establishes an International Civil
Service Commission for the regulation and coordination
of the conditions of service of.THE UNITED NATIONS COMMON SYSTEM.
GA Resolution 3357 (XXIX) of 18 December 1974
INTERNATIONAL CIVIL SERVICE COMMISSION
Composition & Appointment
- Consists of fifteen members appointed by the General Assembly in their personal
capacity as individuals of recognized competence with substantial experience
of executive responsibility in Public Administration.
- Selected with due regard for equitable geographical distribution.
- Two of the members are designated Chairman and Vice-Chairman and serve on
a full-time basis.
INTERNATIONAL CIVIL SERVICE COMMISSION
Functions & Powers
Makes recommendations to the General Assembly on:
- Broad principles to determine conditions of service
- Scales of salaries for professional staff
- Staff assessment
- Dependency allowances and language incentive for professional and above
staff, education grant, home leave, repatriation grant and termination indemnity
INTERNATIONAL CIVIL SERVICE COMMISSION
Functions & Powers
Establishes:
- Methodologies by which the principles for determining conditions of service
should be applied
- Daily Subsistence Allowance rates
- Mobility and Hardship Allowance
- Hazard pay
- Post Adjustment classifications
- Job Classification standards
Conducts General Service salary surveys at Headquarters locations
INTERNATIONAL CIVIL SERVICE COMMISSION
Functions & Powers
Makes recommendations to the organizations on:.
- General Service salary scales at headquarters
- Human Resources policies
- Gender balance/Work-Life issues
- Staff training policy
- Standards of conduct
- Performance management
- Contractual arrangements
INTERNATIONAL CIVIL SERVICE COMMISSION
How does the commission function?
Issues under the ICSC mandate
The Commission
- ACC
- Staff Bodies
- UN Joint Staff Pension Board
- Decisions by.ICSC
Recommendations
- To the General Assembly
- To All Governing.Bodies
- To Executive Heads
IMPLEMENTATION of DECISIONS of THE GENERAL ASSEMBLY
or THE COMMISSION
THE GENERAL ASSEMBLY
- ICSC
- ADMINISTRATION
- ICSC SECRETARIAT
- STAFF
Article 101 (3)
...paramount consideration...
necessity of securing the highest standards of efficiency, competence and integrity...
UNDERPINNINGS of REMUNERATION SYSTEMS
for the BROAD CATEGORIES
The NOBLEMAIRE PRINCIPLE
- PROFESSIONAL and higher categories
The FLEMMING PRINCIPLE
- GENERAL SERVICE
and other locally recruited categories
The FLEMMING PRINCIPLE
GENERAL SERVICE
...best prevailing local conditions of employment.
conditions of service should be among the best without being the very best.
MEANS TO ACHIEVE THE GOAL of
BEST PREVAILING CONDITIONS...
Periodic surveys of employers in the locality, including:
- Salaries
- Allowances
- Fringe Benefits
RESPONSIBILITY FOR CONDUCT OF PERIODIC SURVEYS
Headquarters/ICSC
Locations:
- New York
- Geneva
- Rome
- Vienna
- London
- Paris
- Montreal
Non-Headquarters/Organizations
Locations:
- All Other Locations/Primarily UNDP
The Noblemaire Principle
PROFESSIONAL and higher categories
...no difference in salary on grounds of nationality...
conditions of service of the international staff must be such as to attract
citizens of the country with the highest pay.
The Noblemaire Principle
- Key conclusions of various renditions of Noblemaire Principle
- Attract qualified staff from all labor markets
- Selected Quotations
- 1921: "It would be most unfortunate if the scale of salaries were fixed
at a rate which made it impossible to obtain first-class talent from those
countries where the ordinary rate of remuneration is above the general
average." (League of Nations, Noblemaire committee)
the salaries for staff in the professional and higher categories by reference
to the highest national salaries" (SpecialCommittee)
Since the inception of the United Nations, the United States civil service
has been used as the comparator in the application of THE NOBLEMAIRE PRINCIPLE.
In 1995, as part of a periodic study Of the highest paid comparator, in the
application of THE NOBLEMAIRE PRINCIPLE.
CONCEPT of the MARGIN
- relatively better position of national services to guarantee stability and
security of employment
- the more limited prospect of promotion to the highest post in an international
secretariat
- the fact that a large proportion of any international staff is required
to incur additional expenses and to make certain sacrifices by living away
from their own countries.
COMPARISON of AVERAGE NET REMUNERATION of
UNITED NATIONS OFFICIALS in NEW YORK and UNITED STATES OFFICIALS in
WASHINGTON D.C. by EQUIVALENT GRADES
Margin for Calendar Year 2002
| |
NET REMUNERATION |
Ratio (without/with COL adjustment) |
Weights for calculation of overall ratio |
| Grade |
United Nations |
United States |
United Nations/ |
United States |
| P-1 |
56 007 |
40 548 |
132.5 |
120.0 |
0.2 |
| P-2 |
69 661 |
52 676 |
134.4 |
114.9 |
5.6 |
| P-3 |
84935 |
64178 |
132.8 |
115.0 |
21.8 |
| P-4 |
100 559 |
80 038 |
128.1 |
109.2 |
32.0 |
| P-5 |
116 275 |
93 715 |
124.6 |
107.8 |
26.8 |
| D-1 |
126 578 |
108 619 |
119.7 |
101.2 |
9.9 |
| D-2 |
136 043 |
113 453 |
119.8 |
104.2 |
3.7 |
Weighted average before adjustment for New York / Washington cost-of-living
differential - 125.8
New York/Washington cost-of-living ratio - 115.1
Weighted average ratio adjusted for cost-of-living difference - 109.3
THE PROFESSIONAL SALARY SYSTEM
- Establishment of salaries at the base of the system, New York in accordance
with the Noblemaire Principle.
- Establishment of salaries at other duty stations using the concept of equalization
of purchasing power.
- Maintenance of purchasing power parity between New York and all other duty
stations.
PAY PACKAGE of UN PROFESSIONAL STAFF
Base salary
- Is at the same time a minimum (floor salary).
- Established by reference to base salary at equivalent levels in Washington,
D.C. (i.e. base of comparator).
- Adjusted annually on no-loss/no-gain basis by consolidating post adjustment
into base salary.
Post adjustment
- Is designed to equalize the purchasing power of remuneration across duty
stations.
- The base is New York (which also has a cost-of-living element).
PAY PACKAGE of UN PROFESSIONAL STAFF
|
GROSS Staff Assessment
NET Base Salary.NET (D/S Rate)
|
+ |
Post adjustment.(COL differential).(D/S rate) |
+ |
ALLOWANCES BENEFITS |
+ |
Social Security Benefits |
| CIRCUMSTANCE |
SOME ELEMENTS CONTAIN HOUSING |
|
Housing costs over amount in PA
Dependent children or secondary dependents
Assignment / rotation
Serving outside home country
|
Rental subsidy
Dependency allowances
Assignment grant (one months salary)
Mobility and hardship allowance
Home leave, 2 yrs, except hardship
locations one year
Education grant / education grant travel (subject to specific eligibility
criteria)
|
Punchline for UN Professional staff
Salary setting based on:
- Linkage to US federal civil service salaries at the base of the system.
- Assumption that US federal civil service salary levels will result in recruitment/retention
of staff from all sectors of US labour market and therefore also from world-wide
labour markets.
- Recruitment/retention from US federal civil service and labour markets with
pay levels below those of the US federal civil service.
Punchline for UN Professional staff
Only exceptions to measurement of US federal civil service market:
- Regular highest paid studies: Germany and Switzerland in 1994/95.
- World Bank and OECD included for reference purposes in 1994/95.
- US expatriate non-diplomatic staff included for reference purposes in some
cases.
Proposals for change
First things first
a little bit about the how we got to this point
BACKGROUND
- Framework for Human Resources Management in 2000
- Priority: Pay and Benefits System
HRM FRAMEWORK
CORE ELEMENTS
Core elements of the human resources management framework are those
that bind together the United Nations family of organizations to avoid any competition
in the employment of staff that may result from fundamental differences in the
compensation package.
NON-CORE ELEMENTS
Non-core elements relate to problems to be resolved by each individual
organization and are not subject to common prescription across the United Nations
system, given the significant differences in organizations, mandates, size,
etc..
HRM FRAMEWORK
JOB DESIGN (Non-Core)
COMPENSATION AND BENEFITS (Core)
EMPLOYMENT
- Recruitment, placement and retention (Non-Core)
- Contractual arrangements (Core)
- Staff well-being (Non-Core)
CAREER MANAGEMENT
- Staff development and training (Non-Core)
- Mobility (Core)
- Performance management (Non-Core)
GOOD GOVERNANCE
- Management style (Non-Core)
- Role of staff representatives (Non-Core)
- Administration of justice (Core)
HR INFORMATION MANAGEMENT (Core)
ETHICS/ STANDARDS OF CONDUCTS (Core)
BACKGROUND
-
Working Groups
- Vienna, Dec 2001
- Paris, February 2002
- ICSC sessions in April and July 2002
- General Assembly in Fall 2002
REALIGNING JOB EVALUATION TO
SUPPORT ORGANIZATIONAL PERFORMANCE
Assessing the Current Standards
Understanding the Context
Assessing the Current Standards
The Need to Modernize
On substance
- Out of step with new work environments
- Poor tool for assessing technical jobs
- Too hierarchical in orientation
- Impedes deployment of staff
- Does not support or link to performance mgmt or competency development
On form
- Labor-intensive
- Slow
- Not transparent
- Administratively cumbersome
- Requires expertise to manage
- Subject to manipulation
- Too costly to maintain
Designing the New System
The Challenge
- Retain capacity to evaluate jobs across occupations and organizations
- Capture the texture of new work environments:
- Less emphasis on hierarchy
- More value on innovation
- More value on partnership building
- Support a holistic approach in HR Management integrating performance and
competency objectives
- Speed, Speed, Speed
- Simple, Responsive, Decentralized operation
Designing the New System
The Proposal – A Holistic Approach
- The New Master Standard
- Macro, not micro
- Streamlined and updated
- Grade Level Descriptors
- Simplified for operational use
- Career Development Streams
- Grading patterns to facilitate post deployment
- Staff Growth and Development Yardsticks
- Salary movement reflecting both retrospective achievement and prospective
competency development
From Idea to Model – Building the System
The Grade Level Descriptors
- Primary Evaluation Tool
- Illustrate the Composite Level of Responsibility
- Crisp Summaries of Grade Features by Factor
- Broadly Accessible to Managers and Staff
- Simple, Value-driven Statements
- Imagery more than definitions
Primary Working Characteristic
Nature of Work - Contribution
P1
P2 - Analytical
P3
P4 - Innovative
P5
D1 - Ground Breaking
D2
Enabling Environment - Team Role
P1
P2 - Collaborative
P3
P4 - Expansive
P5
D1 - Empowering
D2
Partnerships - Role
P1
P2 - Counterpart Engagement
P3
P4 - Advocate Champion
P5
D1 - Institutional Relationship Builder
D2
Results - Impact Radius
P1
P2 - Profession Personal
P3
P4 - Program Team
P5
D1 - Organization Community (Cross-funtional)
D2
Desired Client Perception
Nature of Work - Quality
P1
P2 - Rigorous
P3
P4 - Challenge Convention
P5
D1 - Provocative
D2
Enabling Environment - Trait
P1
P2 - Inquisitive
P3
P4 - Authoritative
P5
D1 - Wise
D2
Partnerships - Synergy
P1
P2 - Demonstrable Value
P3
P4 - Advance/Deepen Perspectives
P5
D1 - Concerted Program Action
D2
Results - Deliverable
P1
P2 - Timely Consistent Appropriate
P3
P4 - Systemic Catalytic
P5
D1 - Standard-Setting Motivational
D2
Broad Banding: What is it? How does it work?
What might it look like in the UN common system?
What is Broad Banding?
- It means different things to different people.
- Banding is:
- Reduced number of salary grades
- Widened salary ranges
- It represents a dramatic change in salary management.
Reasons to move to Broad Banding
- Enhanced flexibility.
- Less bureaucratic.
- Reduces administrative expenses.
- Reduces emphasis on job hierarchy.
- Can delegate accountability for people management tomanagers.
- Facilitates lateral career movement.
- Supports effective team work.
Considerations related to a move to Broad Banding
- Cost management.
- De-emphasizes rigid pay control policies.
- Opens door to control through payroll management.
- Culture of institution.
- From close centralized control to looser local management.
- From a rigid hierarchy to a flatter institution with fewer status distinctions.
- From a time-in-grade, mechanistic view of jobs and staff to a more flexible
and open view of individual contribution.
Considerations related to a move to Broad Banding
- Career management
- Banding reduces promotional opportunities
- Reduces emphasis on upward job movement to secure higher pay
- Job titles
- Facilitates the reduction of job titles/classes
- Minor job differences less important
- Generic titles enhance flexibility of classification system
Considerations related to a move to Broad Banding
- Merit pay
- Banding downplays the importance of minor differences in job value
- Provides flexibility to recognize individual value and merit
- Teams
- Reduces status distinctions and makes broader group of workers "equal"
- Can open door to easier work interaction
- Facilitates the creation of new teams (in the absence of hierarchical
barriers)
Broad Banding is Institutional Change
- It broadens the view of jobs and work.
- Job "measurement" is diminished.
- Job-to-job comparisons are less important.
- It enlarges the scopeof a manager’s job.
- It facilitates reorganization and change.
- Jobs are less likely to move up or down grades
Moving through the Grades/Bands
- Replacing Time as the Unit of Measure
- Going from Implicit to Explicit Measures
- Using Observable Factors
- Components of a Performance Confluence
- Substantive Achievement
- Competency Development
- Team Performance from Client Feedback
- Creating Docking Ports from Compensation to Performance Management and
Broad Band Approach
[Note that this slide contains a graphic of a vertical bar divided into 7 equal sections or bands.The following labels are for the bands:]
P1
P2
P3 - Model One
Classic Grade Progression
P4 - Highly Rationed Distribution of Responsibilities [This phrase is located
beside both P4 and P5]
P5
D1 - Highly Regulated Progression in Pay
D2
Broad Band Approach
[Note that this slide contains a graphic of a vertical bar divided into 4 bands.Band 3 is smaller than the other bands.
As compared to the original bands shown:
- Band 1 in this slide is the same size as P1 plus P2 in slide 57.
- Band 2 in this slide is the same size as P3 plus P4 in slide 57.
- Band 3 in this slide is the same size as P5 in slide 57.
- Band 4 in this slide is the same size as D1 plus D2 in slide 57.
Broad Band Approach
[The following labels are for the bands:]
Model Two:Banded Contribution
Band One Junior to Established Professional
Band Two Journeyman to Expert
Band Three Advisor/Manager
Band Four Program Leadership
[Located to the right of band 2:]
New Career Streams
Alternative Models
Broad Band Approach
[Note that this slide contains a graphic of a vertical bar divided into 4 bands.Band 1 is smaller than the other bands.
As compared to the original bands shown:
- Band 1 in this slide is the same size as P1 in slide 57.
- Band 2 in this slide is the same size as P2 plus P3 in slide 57.
- Band 3 in this slide is the same size as P4 plus P5 in slide 57.
- Band 4 in this slide is the same size as D1 plus D2 in slide 57.
The following labels are for the bands:]
Broad Band Approach
Model Three:The Technical Organization
Band One JPOs/Associate Experts
Band Two Baseline Professional
Band Three Substantive Expert
Band Four Program Leadership
[Located to the right of band 2:]
New Career Streams
Alternative Models
Broad Band Approach
[Note that this slide contains a graphic of a vertical bar divided into 3 bands.Band 2 is larger than the other bands.
As compared to the original bands shown:
- Band 1 in this slide is the same size as P1 plus P2 in slide 57.
- Band 2 in this slide is the same size as P3 plus P4 plus P5 in slide 57.
- Band 3 in this slide is the same size as D1 plus D2 in slide 57.
The following labels are for the bands:]
Broad Band Approach
Model Four:The Rotational Organization
Band One JPOs, Associate Experts
Band Two Substantive and Established Professional through Authoritative Advocates
Band Three Program Leadership
[Located to the right of band 2:]
New Career Streams
Alternative Models
Broad Band Approach
[Note that this slide contains a graphic of a vertical bar divided into 4 bands.Band 1 is smaller than the other bands.
As compared to the original bands shown:
- Band 1 in this slide is the same size as P1 in slide 57.
- Band 2 in this slide is the same size as P2 plus P3 in slide 57.
- Band 3 in this slide is the same size as P4 plus P5 plus half of D1 in slide 57.
- Band 4 in this slide is the same size as half of D1 plus D2 in slide 57.
The following labels are for the bands:]
Broad Band Approach
Model Five:The Expert Organization
Band One Associate Expert
Band Two Operational Professional
Band Three Programme Leaders and Preeminent Experts
Band Four Organizational Leadership
[Located to the right of band 2:]
New Career Streams
Alternative Models
Broad Band Approach
[Note that this slide contains a graphic of a vertical bar divided into 2 bands.Band 2 is smaller than the other band.
As compared to the original bands shown:
- Band 1 in this slide is the same size as P1 plus P2 plus P3 plus P4 plus P5 in
slide 57.
- Band 2 in this slide is the same size as D1 plus D2 in slide 57.
The following labels are for the bands:]
Broad Band Approach
Model Six: The Seamless Stream
The following labels are located in band 1:
- Professional Progression from Apprentice to Expert
- Advancement through individual achievement and Peer Recognition
[Located to the right of band 1:]
New Career Streams
Alternative Models
The following label is located in band 2:
- Advancement to Management based upon long developed and demonstrated leadership competencies.
Broad Band Approach
- Six Models of Professional Progression
- Showing Cross-stream alignments
- New Career Streams
Alternative Models
[Note that this slide contains a graphic which shows the six models described in slides 57-62.The graphic shows the six vertical bars side-by-side so that the bands can be compared.]
Broad Band Example in United Nations Common System Context
Based on current salary structure
Entry/Developmental
Senior Specialist
Director/Expert
Job Value
Senior Management Service: Why is it contemplated?
What might it look like in the UN common system?
Common Themes in Moving to SMS
- Leadership Qualities and Competencies, ie, Foster Good Management
- Relate Performance to Organizational Goals andObjectives
- Reward for Managerial Excellence
- Mobility to Increase Policy Coherence, Personal and Organisational Development
- Development of Managers for Today and Tomorrow
- Establish an esprit de corps
Common Issues Addressed in Moving to SMS
- Coverage and Size
- Managerial, supervisory and policy positions?
- Political appointees? Specialist positions?
- lStructure
- Types of appointments – career/non-career, limited term, etc
- Entry, Reassignments, Transfers
- Compensation
- Broad band/Other
- Reward for contribution/Performance Evaluation
- Other benefits
- Removal from SMS
Executive Qualifications
Comparator
- Leading change
- Leading People
- Results Driven
- Business Acumen
- Building Coalitions/Communication
UN Core Competencies
- Leading change
- Getting the best out of people
- Results driven
- Building Partnerships
- Communication
- Judgement/decision making
Bonuses and Awards
- Considered by ICSC in 1994 in the context of performance appraisal and
recognition of merit
- ICSC recommended merit awards within specific parameters:
- Outstanding awards should apply to 5% or less of staff
- The award could be in the form of a lump-sum non-pensionable bonus or
non-cash/symbolic
- The award amount should not exceed half a month’s net base salary at
the mid-point of the applicable salary scale
- Experience: Few awards granted
Bonuses and Awards
- Bonuses and awards related to staffing problems – tools in the HR bag?
- Comparator practices – the 3 R’s
- Recruitment/retention/relocation
- Related to positions that are difficult to fill
- Recruitment and relocation bonuses are lump-sum while retention bonus
is on-going as part of regular pay and may apply to a team/group
- Amounts defined as proportion of base pay
- Possible modalities for UN 3 R’s discussed
Recent reforms with a broad band system
| Countries |
Pay/classification reform |
Performance base pay system |
Senior Executive Service |
Pay increases based on seniority |
| Australia |
Yes (1994 and 1998) |
Yes |
Yes |
Limited |
| Korea |
Yes (1998) |
Yes |
No |
No |
| Mexico |
Yes (1996) |
Yes |
No |
No |
| New-Zealand |
Yes (Mid-1980s) |
Yes |
Yes |
No |
| Norway |
Yes (1991) |
Yes |
Yes |
Yes |
| Switzerland |
Yes (1998/2002) |
Yes |
No |
No |
| United Kingdom |
Yes (1994, 1999) |
Yes |
Yes |
No |
| United States |
Yes (1978,1990) |
Yes |
Yes |
Not automatic |
Recent reforms without a broad band system
| Countries |
Pay/classification reform |
Performance base pay system |
Senior Executive Service |
Pay increases based on seniority |
| Austria |
Yes (1998) |
Yes |
No |
Yes |
| Canada |
Yes (classification in 1998) |
Yes |
Yes |
No |
| Denmark |
Yes (1990, 1998) |
Yes |
No |
No |
| Finland |
Yes (1992) |
Yes |
No |
Not automatic |
No pay or job classification reform
| Countries |
Type of Pay/classification system |
Performance base pay system |
Senior Executive Service |
Pay increases based on seniority |
| France |
Career system |
To some extent |
No |
Yes |
| Greece |
Career system |
To some extent |
No |
Yes |
| Ireland |
Several salary scales |
Yes |
No |
Yes |
| Japan |
Career system |
To some extent |
No |
Yes |
| Nether-lands |
Several salary scales |
Yes |
Yes |
Not automatic |
| Portugal |
Career system |
To some extent |
No |
Yes |
| Spain |
Some element of rank in person system |
Yes |
No |
Yes |
Pay reform experiences of some other countries
- Zimbabwe
1995:Introduction of a performance managementprogramme
1997/98: training programme for civil servants
Since 1999: introduction of performance-related pay
- Malawi
New employment contracts
Pay based on individual performance or outcomes in some departments
Special schemes for senior civil servants
- Malaysia
1992: introduction of a New Performance Appraisal System for the purpose
of salary progression
- Singapore
1988: introduction of a flexible pay system
1989: introduction of performance bonuses for senior officers
1996: performance bonuses progressively extended to other categories
- South Africa
January 2001: Establishment of a Senior Management Service (SMS)
New flexible remuneration package including all existing benefits with
direct financial implications for SMS members.