U.S. Office of Personnel Management www.opm.gov - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

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Provider Assessment

The HR LOB Provider Assessment program is a comprehensive mechanism to assess the ability of HR LOB providers to deliver services to their agency customers in a structured, consistent, and transparent manner. The program was developed with input from both Federal agencies who are current customers of public sector providers and the HR LOB providers. The Providers will be assessed across five areas including: Strategy and Architecture, Customer Relationship Management, Compliance, Performance Management, and Integration and Interoperability.

Participating Providers:

• Department of Defense Civilian Personnel Management Service (CPMS)
• Department of Defense’s Defense Finance Accounting Service (DFAS)
• Department of Agriculture National Finance Center (NFC)
• Department of Health and Human Services (HHS)
• Department of the Interior National Business Center (NBC)
• Department of Treasury
  • HR Connect
  • Bureau of Public Debt – Administrative Resource Center (BPD – ARC)
• General Services Administration

If you have any further questions, please refer to our Frequently Asked Questions or contact the HR LOB at hrlob@opm.gov.