U.S. Office of Personnel Management www.opm.gov - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

Documents
Provider Assessment

Assesment Cycle One Reports

The HR LOB conducted Provider Assessments for the eight Federal Shared Service Centers from February 2010 to September 2011. At the conclusion of each assessment, the provider was issued a report with the results of the assessment. The Provider Assessment reports are available for download via the links below.

The HR LOB Provider Assessment program is a comprehensive mechanism to assess the ability of HR LOB Shared Service Centers to deliver services to their agency customers in a structured, consistent, and transparent manner. The program was developed with input from both Federal agencies that are customers of public sector providers and the HR LOB providers. The providers were assessed across five areas: Strategy and Architecture, Customer Relationship Management, Compliance, Performance Management, and Integration and Interoperability.

Provider	Assesment Period	Report
Department of Treasury Bureau of Public Debt – Administrative Resource Center (BPD – ARC)	February 2010 - July 2010	[1510 KB]
Department of Treasury HR Connect	February 2010 - July 2010	[1444 KB]
Department of Health and Human Services (HHS) Program Support Center – Capital HR	June 2010 - December 2010	[1330 KB]
Department of Agriculture National Finance Center (NFC)	June 2010 - December 2010	[1611 KB]
Department of Defense Defense Finance Accounting Service (DFAS)	January 2011 - June 2011	[2054 KB]
Department of Defense Defense Civilian Personnel Advisory Service (DCPAS)*	January 2011 - June 2011	[1361 KB]
General Services Administration	April 2011 - September 2011	[1350 KB]
Department of the Interior National Business Center (NBC)	May 2011 - September 2011	[1343 KB]

^{*At the time of this assessment, DCPAS was called the Civilian Personnel Management Service (CPMS) and is referred to as such in the report.}

Additional information about the Provider Assessment is available from the Frequently Asked Questions, or you may contact the HR LOB at hrlob@opm.gov.

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