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Resource Center for Addressing and Resolving Poor Performance Job Aids Step One: Communicating Expectations and Performance Problems Tips for Preventing Poor Performance Effective Counseling Tips Counseling Employees About Performance Problems Step One Checklist: Communicating Expectations and Performance Problems Step Two: Providing an Opportunity to Improve No Improvement During Opportunity Period Flowchart Step Two Checklist: Providing an Opportunity to Improve Requests for Leave Requests for Accommodations Step Three: Taking Action Elements of a Part 432 Action Elements of a Part 752 Action Comparison of Part 432 vs. Part 752 Special Topics Key Points to Remember: Probationary Employees Key Points to Remember: Within-Grade Increases

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