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Frequently Asked Questions USAJOBS

  • There are a number of online questionnaires that are used by agencies. The agency will include instructions in the “How To Apply” section for entering and saving the information. Normally, you will save and send the questionnaire by selecting a “Submit” button at the bottom of the page. If the assessment system allows saving a partially completed questionnaire, instructions will be provided on how to accomplish this.
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  • To unsubscribe to saved searches: • Select My Account • Select Saved Searches • Select edit and change the notification settings
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  • You have the option of copying and pasting text from Word documents into the resume builder to more easily fill in the required information. However, some formatting in these documents may not work in the USAJOBS resume builder. To correct any formatting errors inside your announcement, you must first save the original file in a .txt format. To do this, go to the "Save As" option and then choose to save it as a "Plain Text (*.txt)" file. Open the new file and ensure the text appears in an acceptable format and then copy and paste your resume text into the resume builder.
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  • Most Federal agencies have a Selective Placement Program Coordinator and/or Special Emphasis Program Manager (SEPM) for employment of adults with disabilities, or equivalent, to assist agency management recruit, hire and accommodate individuals with disabilities at that agency. These Coordinators and/or Managers have many roles and responsibilities, including:
    • Advising managers about candidates available for placement in positions under special hiring authorities, and providing managers with information on reasonable accommodation and needs assessments for applicants and employees.
    • Helping managers determine the essential duties of the position, identify architectural barriers and possible modifications that allow individuals with disabilities to perform essential duties.
    • Helping persons with disabilities get information about current job opportunities, types of positions in the agency and how these positions are filled, and reasonable accommodation.
    • Working with public and private organizations involved in the placement of applicants with disabilities to provide information about their agency program and job opportunities and to facilitate the placement of applicants with disabilities in their agency.
    • Monitoring and evaluating selective placement program efforts and activities for individuals with disabilities to determine their effectiveness, and making changes as needed to improve program effectiveness.
    Use the Selective Placement Program Coordinator (SPPC) directory to find a Coordinator.
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  • Whether an agency accepts uploaded documents is specified in the "How To Apply" instructions on the job opportunity announcement and the option to select and attach uploaded documents will appear when you select your resume.   USAJOBS provides the ability to save up to ten additional documents along with your resume. Such documents may include a DD-214, SF-15, SF-50, OF-306, transcripts or other types of documents requested in job opportunity announcements. To upload a document: 1. Log-in at "My Account." 2. Click on "Saved Documents." 3. Click browse and select a file stored on your computer to include in your     Saved Documents. Files must be less than 3 MB and can either     be .gif, .jpg, .jpeg, .png, .rtf, .doc, .docx or .pdf format. Enter a name for your     document. 4. Click "Upload." Once a document has been successfully uploaded, it can be viewed or deleted at any time. TIP: Only attach the documents specifically requested by the announcement to which you are applying. Please note that your attachments will be sent with the USAJOBS resume you choose to use. Attachments cannot be used in place of your USAJOBS resume. To attach a resume to your USAJOBS account, do so in the Resumes section of your USAJOBS account.
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  • To make your resume searchable, select My Account from the top menu, then select Resumes. There you will see your list of resumes and you can choose to make one searchable by clicking the Make Searchable link.
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  • Resumes are not typically emailed directly to a recruiter in the Federal hiring process. The “How to Apply” section of each job opportunity announcement (JOA) provides specific instructions on how to submit a resume for that specific job. Questions about a particular JOA, should be directed to the agency who posted it. The agency contact information for each announcement is listed at the bottom of the JOA and also to the right on the menu.
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  • If your application was not forwarded to the hiring agency, review the "How to Apply" section of the job opportunity announcement (JOA) to ensure your Application is complete. To locate the agency contact information, go to "My Account" and view the job summary in your application history. The contact information is listed on the right hand side of the JOA as well as in the lower portion of the job announcement. You can also contact the human resources office of the hiring agency for additional assistance.
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  • Internet Explorer 5.X and AOL 8.0/7.0/6.0/5.0 for Windows: • Click 'Start' menu from Desktop. • Point to 'Settings'. • Click 'Control Panel'. • Click the 'Internet Options' icon. • Select the 'Security' tab. • Click the 'Internet' icon. • Click 'Custom Level'. • Scroll down until you see 'Cookies'. • Select 'Enable' under 'Allow cookies that are stored on your computer'. • Select 'Enable' under 'Allow per-session cookies (not stored)'. • Click 'OK', and click 'OK' again. • Close the 'Control Panel.' Internet Explorer 4.X and AOL 4.0 for Windows: • Click 'Start' menu from Desktop. • Point to 'Settings'. • Click 'Control Panel'. • Click the 'Internet' icon. • Select the 'Advanced' tab. • Scroll down until you see 'Cookies'. • Select 'Always accept cookies'. • Click 'Apply' and click 'OK'. • Then close the 'Control Panel.' Internet Explorer for Macintosh: • Click the 'Edit' menu. • Click 'Preferences'. • On the left margin, click 'Cookies' under 'Receiving Files'. • Next to 'When receiving cookies:', select 'Never Ask'. • Click 'OK'. AOL for Macintosh: • Click the 'My AOL' menu. • Click 'Preferences'. • Click the 'WWW' icon. • Click 'Advanced Settings'. • On the left margin, click 'Cookies' under 'Receiving Files'. • Next to 'When receiving cookies:', select 'Never Ask'. • Click 'OK' and click 'OK' again. Netscape 6.X: • Click the 'Edit' menu. • Click 'Preferences'. • On the 'Categories' list, click 'Cookies' below the 'Advanced' option. • Select 'Accept all cookies'. • Click OK.
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  • To create a resume, you have the option of: 1. Uploading a resume - Uploaded resumes must be less than 3 MB and can be     in one of the following formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word     (DOC or DOCX). 2. Create a resume - On how to use the USAJOBS Resume Builder, visit our     tutorial. Your resume must contain information required by the job opportunity announcement. Please review the "How to Apply" section of the job opportunity announcement very carefully.
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