U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Definition

This series covers two-grade interval positions that supervise, lead, or perform administrative work that involves operating a laundry and/or dry cleaning facility when the duties require practical knowledge of laundry and dry cleaning equipment and processing operations.

Titling

The basic title for this occupation is Laundry Operations Specialist.

Occupational Information

General Occupational Information

Laundry operations specialists perform a variety of administrative and oversight services concerning the following laundry and dry cleaning functions:

• maintain laundry and/or dry cleaning operations by:
• identifying and recommending needed equipment repairs or upgrade; and
• purchasing additional equipment, restoring standby equipment to active use, or placing unneeded equipment in standby status;
• assure laundry and/or dry cleaning processes and services operate efficiently by:
• directing and evaluating work done by laundry and/or dry cleaning workers, laundry machine operators, or pressers;
• monitoring washing formulas, extractor and tumbler cycle times, ironer speeds, tensile-strength-loss tests, and pH (acid or alkalinity) readings of sudsing, rinsing, and souring operations as they relate to the washing formula, and noting the number of pieces sent back for repeat processing;
• developing master schedules to ensure that the laundry lot sizes are compatible with equipment facilities;
• increasing inventories of short-supply items that must be given special handling because of the tight inventory; and
• developing data for use in preparing budget estimates and presenting the budget to local administrative officials; and
• maintain positive customer relations by:
• noting incidence of claims for lost and damaged articles, complaints regarding late deliveries, and reports of inferior work quality;
• adjusting work processes to increase efficiency and quality customer service; and
• negotiating with using organizations on possible shifts of incoming laundry or dry cleaning to more suitable days.

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