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Job Family Position Classification Standard for Administrative Work
in the Equipment, Facilities, and Services Group, GS-1600
May 2003
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Page 30 of 32

Appendix M1 – Managerial Work in the
Equipment, Facilities, and Services Series, GS-1601

Equipment, Facilities, and Services, GS-1601

Qualification Standards

Definition of
Managerial Work

Managerial Responsibilities in the Equipment, Facilities, and Services Series, GS-1601

Managerial work involving equipment, facilities, and services includes the following responsibilities and functions:

  • direct the work of production or maintenance organizations;
  • assume accountability for the success of specific line or staff programs, functions, or activities; and
  • monitor the progress of the organization toward its goals and periodically evaluate and make appropriate adjustments.

In addition, equipment, facilities, and services managerial work involves performing one or more of these responsibilities and duties:

  • determine goals and develop plans for a production or maintenance organization independently of or jointly with higher management;
  • contribute significantly to the determination of resource needs and allocation of resources, and be accountable for their effective use;
  • make or recommend organizational changes that have considerable impact, such as those involving basic structure, operating cost, and key positions;
  • consider a broad spectrum of factors when making decisions (or recommendations to higher level management) including such matters as public relations, labor-management relations, and the effect on other organizations;
  • coordinate program efforts with other internal activities or with the activities of other agencies;
  • assess the impact of the organization's programs on other parts of the agency including those in other production or maintenance organizations, in other government entities, and in the private sector;
  • set policy for the organization in such areas as determining program emphases and operating guidelines;
  • understand and communicate agency policies and priorities throughout the organization managed;
  • deal with general human resources management policy matters affecting the entire organization, with personnel actions affecting key employees, or other staffing actions having significant impacts; or
  • delegate authority to subordinate supervisors and hold them responsible for the performance of their units.

 

How To Use This Appendix To Evaluate Managerial Positions

  1. Study the position very carefully to ensure that it is appropriate for coverage by this appendix.
  2. Determine whether or not the position fully meets or exceeds the criteria of factor level 3-3b in the General Schedule Supervisory Guide [164 kb] by applying the Threshold Criteria below.
    • If the position does not meet the Threshold Criteria, then the Grading Criteria for Managerial Work in this appendix do not apply.  Evaluate the position as a supervisor or a specialist using other criteria in the General Schedule Supervisory Guide, this job family standard, or other appropriate standards.
    • If the position does meet the Threshold Criteria, use the Grading Criteria for Managerial Work in this appendix to classify the position.
  3. Apply the four factors of the Grading Criteria for Managerial Work described in this appendix to determine the tentative grade.
  4. Determine whether the position meets further conditions that might affect the final grade of the position by applying the Comprehensive Evaluation Criteria in this appendix.  If appropriate, adjust the grade of position.

Step 2 - Apply the Threshold Criteria

Step 2 - Apply the Threshold Criteria

Threshold Criteria from the General Schedule Supervisory Guide [164 kb]

Factor 3-3b – Exercise all or nearly all of the delegated supervisory authorities and responsibilities described at Factor Level 3-2c (see below) of this factor and, in addition, at least eight of the following:

  1. using any of the following to direct, coordinate, or oversee work:supervisors, leaders, team chiefs, group coordinators, committee chairs, or comparable personnel; and/or providing similar oversight of contractors;
  2. exercising significant responsibilities in dealing with officials of other units or organizations, or in advising management officials of higher rank;
  3. assuring reasonable equity (among units, groups, teams, projects, etc.) of performance standards and rating techniques developed by subordinates or assuring comparable equity in the assessment by subordinates of the adequacy of contractor capabilities or of contractor completed work;
  4. direction of a program or major program segment with significant resources (e.g., one at a multimillion dollar level of annual resources);
  5. making decisions on work problems presented by subordinate supervisors, team leaders, or similar personnel, or by contractors
  6. ;
  7. evaluating subordinate supervisors or leaders and serving as the reviewing official on evaluations of nonsupervisory employees rated by subordinate supervisors;
  8. making or approving selections for subordinate nonsupervisory positions;
  9. recommending selections for subordinate supervisory positions and for work leader, group leader, or project director positions responsible for coordinating the work of others, and similar positions;
  10. hearing and resolving group grievances or serious employee complaints;
  11. reviewing and approving serious disciplinary actions (e.g., suspensions) involving nonsupervisory subordinates;
  12. making decisions on nonroutine, costly, or controversial training needs and training requests related to employees of the unit;
  13. determining whether contractor performed work meets standards of adequacy necessary for authorization of payment;
  14. approving expenses comparable to within-grade increases, extensive overtime, and employee travel;
  15. recommending awards or bonuses for nonsupervisory personnel and changes in position classification, subject to approval by higher level officials, supervisors, or others; and/or
  16. finding and implementing ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, or improve business practices
  17. .

Factor 3-2c – Carry out at least three of the first four, and a total of six or more of the following ten authorities and responsibilities:

  1. plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work;
  2. assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees;
  3. evaluate work performance of subordinates;
  4. give advice, counsel, or instruction to employees on both work and administrative matters;
  5. interview candidates for positions in the unit; recommend appointment, promotion, or reassignment to such positions
  6. ;
  7. hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager;
  8. effect minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases;
  9. identify developmental and training needs of employees, providing or arranging for needed development and training;
  10. find ways to improve production or increase the quality of the work directed; and/or
  11. develop performance standards.

Step 3 – Apply the Grading Criteria for Managerial Work To Determine the Tentative Grade

Step 3 - Apply the Grading Criteria for Managerial Work To Determine the Tentative Grade – Factor 1

These Grading Criteria for Managerial Work use four factors.

Factor 1 – Planning and Coordination Responsibilities

Most positions will include work described at all levels of this factor.   Select the level that best characterizes the position.  Do not credit point levels between the two levels of this or any other of the factors in setting the tentative grade.

Level B (40 points)

Typically, projects assigned to the organization include several operations and require careful planning and coordination.  At the working level, many of these projects require substantial interaction between work groups in various trades or organizational units, with no trade or organization able to complete the project alone.  The workload and workforce requirements often change significantly from year to year.  The organization may have many individual projects going on at once with new projects approved throughout the year; however, unexpected changes in the type and quantity of staff required during the year are unusual.  The manager must constantly train and retrain employees, but there is typically infrequent need for the sudden development of one-of-a-kind courses to accommodate new procedures, new equipment, or changes in the makeup of the workload.

Much of the organization's work is subject to frequently changing work situations in which several of the following conditions are met:

  • the approximate date of these changes cannot be accurately predicted;
  • the changing work situations require frequent and substantial rescheduling or reassignment of work, or both;
  • the manager makes, or participates in making, many decisions concerning the shifting of resources to meet sudden changes;
  • the changes require almost constant attention to work progress and to adjustments in plans and schedules; and/or
  • the work situations demand managerial qualities such as:
    • exceptional adaptability;
    • special skills in planning;
    • ability to act quickly; and
    • ability to withstand considerable and continuing pressure.

Operations normally falling under Level B include:

  • vehicle repair when this includes a large amount and variety of equipment;
  • operation and maintenance of utilities when those functions require the meeting of rapidly changing and relatively unpredictable demands for service and frequent need for unscheduled maintenance due to worn or constantly overtaxed facilities;
  • building maintenance and repair when this includes frequent modification of space to meet needs for changing space requirements, or frequent unscheduled maintenance due to facilities that are worn or overtaxed;
  • assembly line operations that require unusual safety or quality controls, or that require frequent modification to accommodate product changes or the scheduling of several different products;
  • complex assignments associated with major modification or repair of aircraft, ships, and submarines when the work is normally performed at the beginning or end of the modification or repair with little other involvement throughout the process; and
  • complex assignments associated with major modification or repair of aircraft requiring no significant involvement throughout the manufacture and repair process.

Level A (60 points)

The organization's work requires constant and highly complex coordination between work groups either within or outside the organization.  Work assigned to the organization includes a substantial number of complex, one-of-a-kind or few-of-a-kind projects, each of which includes several operations and therefore requires considerable planning and coordination.  At the working level, these projects require substantial interaction among work groups in various trades or organizational units, with no one trade or organizational unit able to complete the project alone.  The need to bring many resources together in a specific sequence and at a specific time complicates planning and coordination.  The workload is subject to frequent, substantial, and unexpected changes within a few months.  For example, major equipment changes or modifications for several ships may be added unexpectedly to previously planned work.

The mission of the organization requires frequent retraining of workers and adjustment to work processes because of the application of new techniques; the installation, repair, or modification of new equipment; significant changes in the makeup of the organization's workload; or requirements for frequent recertification of workers for various operations.

Over half of the organization's work is subject to frequently changing work situations in which all of the following conditions are met:

  • the approximate date of these changes cannot be accurately predicted;
  • the changes substantially affect resources needed, and those resources are difficult to estimate;
  • the changing work situations require frequent and substantial reprogramming, rescheduling, or reassignment of work, or all of these actions;
  • the manager makes, or participates in making, many decisions concerning the shifting of resources to meet sudden changes;
  • the changes require almost constant attention to work progress and to adjustments in plans and schedules; and
  • the work situations are such that they demand of the manager qualities such as exceptional adaptability, special skills in planning, ability to act quickly, and ability to withstand considerable and continuing pressure.
Examples of operations normally falling under Level A are:
  • major modification and repair of ships, submarines, and aircraft requiring significant involvement on the part of the manager throughout the modification and repair process; and
  • fabrication of complex, one-of-a-kind devices such as those developed for research and development purposes when this requires significant consultation between workers and those responsible for designing or using the devices.

Factor 2 – Product Complexity

This factor reflects the general level of technical complexity inherent in the work of the manager.

To select the level of this factor consider the:

  • complexity of the service or end product;
  • nature and diversity of production problems; and
  • technological state-of-the-art.

Many positions will contain some feature of several levels.  Select the level that best characterizes the position.

Level B (40 points)

The organization produces services or end products, which are complicated by the size and complexity of the facilities required to provide the service or product, or the size and complexity of the product, or the variety and critical sequence of operations required to produce the product or service.  The methods of producing the end products are relatively standard, but the specifications are often complicated by the size of the project.  Problems do not normally involve the technical acceptability of the work, but the timely and thorough completion of the work is often critical for safety reasons.  Production problems are standard, and direct precedent is usually available for their solution.  There is limited need for developing new methods and procedures for work accomplishment.

Level A (60 points)

The organization produces services or end products that are highly complex and that must meet extremely high standards of quality.  New production problems are continually arising for which there is no precedent.  Devising new production procedures requires great effort.  Inspections of the final product are very rigorous, often requiring sophisticated testing methods and equipment.

Factor 3 – Complexity and Rigidity of Requirements

This factor identifies organizational complexity based on the type of problems they present to the manager.  It recognizes that when tight deadlines, restricted approaches to completing work, and specified paperwork controls are imposed on a manager, they tend to make his work more difficult, not less difficult.

Generally these restrictions are really another form of specification to be met in producing a final product.  The manager is left with a new set of problems such as:

  • how to schedule extra employee-hours required;
  • how to train employees in the required procedures in time to meet the deadline;
  • how to ensure that required inspections are made; and
  • how and when to consult with unions concerning changes in working conditions, and so on through a maze of management problems.

The increased restrictions generally leave the manager with responsibilities and problems while limiting the number of solutions.

Level B (40 points)

The organization's customers establish requirements concerning the final product and the deadlines to be met, but the manager is relatively free to determine the approaches and management controls to be used in completing the work.   Scheduling is accomplished by agreements between the customer and the producer.   Determination of priorities requires coordination with outside production organizations.

Level A (60 points)

The organization's customers have the authority to establish very rigid requirements concerning how and when the work will be done.  Although the manager plays an important role in estimating the time and resources required to complete work and has considerable freedom to reshuffle resources to perform that work, he or she is normally unable to change completion dates on his or her own authority.   Circumstances beyond the manager’s control largely determine the priorities.

Scheduling is extremely difficult because of stringent timing limitations and the need to coordinate the organization's work with other organizations committed to the same production requirement.

Factor 4 – Scope of Operations

This factor measures the extent to which the size of the manager's organization contributes additional grade weight to the position.  The factor recognizes that (other things being equal) the larger the organization, the more difficult and responsible the managerial position becomes.  (In the case of this appendix, the "other things" are held equal by the coverage of the appendix that limits coverage to positions having considerable management responsibilities, and by Factors 1, 2, and 3.)  The size of the organization is therefore one factor, of several, in the evaluation of managerial positions.  When applied with proper judgment, it is a good indicator of the scope of operation and the management problems resulting from the scope of operations.  The relationship between the scope of operations and the grade of a position is not mechanical or rigid.

The table shown below provides a criterion for the determination of Factor 4 points based on the size of the workforce that the manager directs.  The table has three levels, each of which shows broad employment ranges separated by large gaps.   The gaps leave areas for judgment in assessing the size of the workforce.   Accordingly, you should not move a position from one level to another due to a few employees either joining or leaving the workforce.  Use the table to select an employment level that identifies the approximate number of employees in the manager’s workforce.  Never base the level on a temporary increase in the size of the workforce.  Use the midpoint of the workforce during the past year.


Size of Workforce

Level

Points

50-250

C

20

400-600

B

60

750 and above

A

100


Note: In the Comprehensive Evaluation Criteria that follow this section, frequent and substantial fluctuations in the workforce may themselves be a strengthening element in setting the grade.

Determine the tentative grade level as follows:

  1. Add the points that result from applying Factors 1, 2, 3, and 4.
  2. Use the following table to arrive at the tentative grade of the position.

Total Points

Grade

140-200

13

220-260

14

280

15


Step 4 Apply Comprehensive Evaluation Criteria To Determine Final Grade

Step 4
Apply Comprehensive Evaluation Criteria To Determine Final Grade

This section describes conditions that determine whether application of the Comprehensive Evaluation Criteria is appropriate.  If application is appropriate, the section provides guidance for you to apply the criteria to adjust the tentative grade upward or downward, based on how the conditions strengthen or weaken the position, and arrive at a final grade.  Any such adjustment should not exceed one grade.

Apply the Comprehensive Evaluation Criteria to a position only if it satisfies at least one of the following conditions:

  • the workforce size applicable to the position falls between the ranges for levels in Factor 4, Scope of Operations;
  • the position is on the borderline between levels for all of the first three factors; or
  • item 2 below applies.

When application of the Comprehensive Evaluation Criteria is appropriate, you should consider as a minimum the items listed below in your evaluation.   Evaluate the position as a whole covering all factors affecting the work.   You may include in your evaluation items we do not specifically address below.   Here are the items to consider:

  1. Many managers receive support from staff-level planning, scheduling, or engineering units reporting to higher echelons.  This is not a weakening factor if the manager takes an active part in the development and modification of the plans and schedules provided by those staff groups.
  2. Normally evaluate the position at least one grade above the highest General Schedule grade applied to two or more subordinate positions.  Do not use Deputy positions and positions supervised only for administrative purposes to support the grade of another position under this provision.
  3. Consider the relationship of the grade of the position to the grades of other properly classified positions with comparable, higher, or lower management responsibilities in the same organization.
  4. Consider strengthening elements such as unusual planning or coordination responsibilities not adequately considered under Factor 1.  Many things such as the number of trades supervised and the dispersion of the work force can be used as clues to the level of planning and coordinating responsibilities of the manager, although none can be converted automatically into any particular level of this factor.  For example:
    • Other things being equal, a manager directing the work of fifteen distinct trade operations represented by four separate labor organizations will have more complex planning and coordination responsibilities than a manager with a similar number of employees in only one trade represented by a single union.  But, a manager supervising only one trade can have high level planning and coordinating responsibilities if the workers under his direction work on projects requiring coordination with workers from other organizations and other trades.
    • Physical dispersion of the work force can add to a manager's planning and coordination problems, but again, no degree of dispersion can be placed automatically at any particular level of Factor 1.  Twenty workers stationed 100 miles down the road working on a single project require very little guidance or review.  The work site does not add as much to the manager's problems as twenty workers in teams of two reporting to ten different work sites and requiring frequent guidance and review.  In trying to evaluate the impact of dispersion of the work force on the managers planning and coordinating responsibilities, consider:
      • the number of employees working at scattered work locations;
      • the independence of their operations (i.e., do they work on their own most of the time, or does the manager have to spend significant amounts of time guiding and checking the work?);
      • the number of different locations involved;
      • regardless of the number of locations involved, whether all of the workers report to the same place each morning; and
      • the difficulty of communicating with the different work sites (keep in mind that this difficulty in communicating matters very little if almost no communication is required or is required only at regular intervals).
  5. Consider weakening elements such as extensive review and highly centralized controls over the position.
  6. Review positions that require comprehensive knowledge of a specific trade to ensure that managerial–not technical (i.e., trades)–knowledge is the paramount requirement.
  7. One strengthening situation warranting careful consideration is that of managers in shipyards having nuclear capability.  This is not to say that the actual technical work is necessarily more difficult.  Technically, painting a bulkhead on a nuclear submarine is little different from the same task on a conventional submarine.  This is also not a credit given for hazardous work.  But, because of the possible hazards involved, and because of the public's concern over these possible hazards, nuclear work is subject to very stringent controls and safeguards that greatly complicate a manager's work.  For example:employees are limited in the numbers of hours they can be exposed to nuclear work.  Employees performing nuclear work must attend orientation to nuclear work in general and specific training for each type of operation.  Each job requires additional documentation, and reporting requirements multiply.  Errors and safety violations require detailed investigations and counter measures.  The manager is given strict guidelines, but they place added demands on his or her managerial skills rather than reduce his or her need for them.   The impact of nuclear work is not the same for every manager associated with it.   Although typically the greater the amount of nuclear work in proportion to the total workload of the manager, the greater the impact, no precise formula can be given for crediting this work situation toward a grade.  However, increase one grade level for borderline positions with substantial involvement in nuclear work.
  8. This appendix assumes the active involvement of the manager in an industrial fund operation.  Working capital funds using business-type accrual accounting systems and cost-based budgets finance such operations.  There is an especially heavy emphasis on cost analysis and control.  Consider the lack of an industrial fund operation a weakening factor in the classification of positions covered by this appendix.
  9. Do not consider the degree to which the work is essential when setting the grade of the position.  All of the positions covered by the appendix perform work that is essential to someone.  Some of the most essential assignments can be relatively simple to carry out.
  10. Consider responsibility for leading or coordinating the work of steering committees responsible for agency programs carried out by several shipyards, facilities, centers, or other organizations across the country.

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