U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce
Job Family Position Classification Standard for Administrative Work |
May 2003 |
FACTOR 6 – PERSONAL CONTACTS AND
FACTOR 7 – PURPOSE OF CONTACTS
These factors include face-to-face and remote dialogue – e.g., telephone, email, and videoconferences – with persons not in the supervisory chain. (Note: Personal contacts with supervisors are under Factor 2 – Supervisory Controls.) The levels of these factors consider/take into account what is necessary to make the initial contact, the difficulty of communicating with those contacted, the setting in which the contact takes place, and the nature of the discourse. The setting describes how well the employee and those contacted recognize their relative roles and authorities. The nature of the discourse defines the reason for the communication and the context or environment in which the communication takes place. For example, the reason for a communication may be to exchange factual information or to negotiate. The communication may take place in an environment of significant controversy and/or with people of differing viewpoints, goals, and objectives.
Above the lowest levels, credit points under Factors 6 and 7 only for contacts that are essential for successful performance of the work and that have a demonstrable impact on the difficulty and responsibility of the work performed. Factors 6 and 7 are inter-dependent. Accordingly, use the same personal contacts for selection of both the Factor 6 and the Factor 7 levels.
Determine the appropriate level for Personal Contacts and the corresponding level for Purpose of Contacts. Obtain the point value for these factors from the intersection of the two levels as shown on the Point Assignment Chart at the end of this section.
Personal Contacts | |||||
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Equipment, Facilities, and Services |
GS-1601 |
Laundry Operations Services |
GS-1658 | ||
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Cemetery Administration Services |
GS-1630 |
Food Services |
GS-1667 | ||
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Facility Operations Services |
GS-1640 |
Equipment Services |
GS-1670 | ||
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Printing Services |
GS-1654 |
|
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Level 1 |
Other employees within the immediate office or related units within the agency. Contacts at this level are routine and recurring. Contacts outside of the office or facility are limited. | ||||
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Level 2 |
Employees and managers in the same agency, both inside and outside of the immediate office or related units, and/or members of the general public in a moderately structured setting. Contact with employees and managers may be from various levels within the agency such as:
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Level 3 |
Individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional associations, the media, or public interest groups, in moderately unstructured settings. This level may also include contacts with agency officials who are several managerial levels removed from the employee when such contacts occur on an ad hoc basis. Individuals must recognize or learn the role and authority of each party during the course of the meeting. | ||||
Purpose of Contacts | ||||
|
Equipment, Facilities, and Services |
GS-1601 |
Laundry Operations Services |
GS-1658 | |
|
Cemetery Administration Services |
GS-1630 |
Food Services |
GS-1667 | |
|
Facility Operations Services |
GS-1640 |
Equipment Services |
GS-1670 | |
|
Printing Services |
GS-1654 |
|
| |
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Level A |
To acquire or exchange information or facts needed to complete an assignment, regardless of the nature of the information. The information may range from easily understood to highly technical. | |||
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Level B |
To plan, coordinate, or advise on work efforts, or to resolve issues or operating problems by influencing or persuading people who are working toward mutual goals and have basically cooperative attitudes. Contacts typically involve identifying options for resolving problems. | |||
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Level C |
To influence and persuade persons or groups to accept and implement findings and recommendations. May encounter resistance as a result of issues such as organizational conflict, competing objectives, or resource problems. Must be skillful in approaching contacts to obtain the desired effect; e.g., gaining compliance with established policies and regulations by persuasion or negotiation. | |||
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Purpose of Contacts | |||||||
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Level |
A |
B |
C | |||
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Personal Contacts |
1 |
30 |
60 |
130* | |||
|
2 |
45 |
75 |
145 | ||||
|
3 |
80 |
110 |
180 | ||||
*THIS COMBINATION IS UNLIKELY
U.S. Office of Personnel Management 1900 E Street NW, Washington, DC 20415 | (202) 606-1800 | TTY (202) 606-2532