Handbook of Occupational Groups and Families		Classification Programs Division
Release Date:  August 2001		Section Seven of Sixty-six

GS-0300-GENERAL ADMINISTRATIVE, CLERICAL, AND OFFICES GROUP

This group includes all classes of positions the duties of which are to administer, supervise, or perform work involved in management analysis; stenography, typing, correspondence, and secretarial work; mail and file work; the operation of office appliances; the operation of communications equipment, use of codes and ciphers, and procurement of the most effective and efficient communications services; the operation of microform equipment, peripheral equipment, mail processing equipment, duplicating equipment, and copier/duplicating equipment; and other work of a general clerical and administrative nature.

Throughout the following information, an asterisk (*) stands for series with a published standard and a double asterisk (**) stands for series with a published flysheet.

Series in this group are:

GS-0301 - Miscellaneous Administration and Program Series**

This series includes positions the duties of which are to perform, supervise, or manage two-grade interval administrative or program work for which no other series is appropriate. The work requires analytical ability, judgment, discretion, and knowledge of a substantial body of administrative or program principles, concepts, policies, and objectives.

GS-0302 - Messenger Series*

This series includes all classes of positions the primary duties of which are to supervise or perform general messenger work, such as receiving, delivering, and collecting incoming and outgoing mail or other documents or items, including correspondence, memoranda, publications, records, files, packages, and other similar material. Positions in this series may also involve the performance of light manual or mechanical work, or general office tasks of a simple and routine nature, or the operation of a motor vehicle.

GS-0303 - Miscellaneous Clerk and Assistant Series**

This series includes positions the duties of which are to perform or supervise clerical, assistant, or technician work for which no other series is appropriate. The work requires knowledge of the procedures and techniques involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines.

GS-0304 - Information Receptionist Series*

This series includes all classes of positions the duties of which are to supervise or perform work involved in receiving and directing people who call or visit government agencies, installations, or offices, and giving them information in person or by telephone concerning the organization, functions, activities, and personnel of such agencies, installations, or offices.

GS-0305 - Mail and File Series*

This series covers positions involving the administration, supervision, or performance of clerical work related to the processing of incoming or outgoing mail and/or the systematic arrangement of records for storage or reference purposes, the scheduled disposition of records, and the performance of related work when such duties require the application of established mail or file methods and procedures, knowledge of prescribed systems for governing the flow and control of communications, and/or the filing or storage and retrieval of records, and knowledge of the organization and functions of the operating unit or units serviced.

GS-0309 - Correspondence Clerk Series*

This series includes all classes of positions the duties of which are to supervise or perform work involved in the composition or review of correspondence prepared for the purpose of obtaining or supplying factual information when the work primarily requires skill in the composition of letters and memoranda.

GS-0312 - Clerk-Stenographer and Reporter Series**

This series covers all positions the duties of which are to perform stenography or shorthand reporting work either solely or in combination with clerical work, except when the clerical work requires such specialized experience or training that it constitutes the paramount qualification requirement for the position; or to supervise work characteristic of this series when stenographic or shorthand reporting ability is an essential requirement of the supervisory position.

GS-0313 - Work Unit Supervising Series**

This series includes all classes of positions the duties of which to supervise one or more work units when the work of the unit(s) is properly classified to one-grade interval series. Positions classified to this series have as their paramount qualification requirement supervisory knowledge and abilities and do not require prior experience, knowledge, or skill in a specialized subject matter or functional area.

GS-0318 - Secretary Series*

This series includes all positions the duties of which are to assist one individual, and in some cases the subordinate staff of that individual, by performing general office work auxiliary to the work of the organization. To be included in this series, a position must be the principal office clerical or administrative support position in the office, operating independently of any other such position in the office. The duties require a knowledge of clerical and administrative procedures and requirements, various office skills, and the ability to apply such skills in a way that increases the effectiveness of others. The duties do not require a technical or professional knowledge of a specialized subject-matter area.

GS-0319 - Closed Microphone Reporting Series**

This series includes all classes of positions the principal duties of which are to supervise or perform the work involved in the recording and transcription of material spoken at conferences, hearings, or similar proceedings when the recording duties require the ability to operate closed microphone or similar mechanical equipment to reproduce the spoken material on a disk, cylinder, or similar device.

GS-0322 - Clerk-Typist Series**

This series covers all positions the primary duties of which are to perform typing work on either manual or electric typewriters. This work may be performed solely or in combination with general clerical work that does not require prior specialized experience or training. Included is typing work prepared from written material and voice recordings. Supervisory positions involved in supervising work characteristic of this series are also included when typing ability is an essential part of the job.

GS-0326 - Office Automation Clerical and Assistance Series**

This series includes all positions the primary duties of which are to perform office automation work that includes word processing, either solely or in combination with clerical work, when such work is performed in the context of general office clerical support. Also included are positions that supervise work characteristic of this series when the knowledge, skills, and abilities for general office automation support work are essential requirements of the supervisory position. Positions in this series require: (1) knowledge of general office automation software, practices, and procedures; (2) competitive level proficiency in typing; and (3) ability to apply these knowledge and skills in the performance of general office support work.

GS-0332 - Computer Operation Series*

This series includes positions the paramount duties of which involve operating or supervising the operation of the controls of the digital computer system. Also included are positions involving the operation of peripheral equipment when: (1) such equipment is used directly in support of computer operations; and (2) the operation of such equipment is directly related to acquiring the knowledge and skills needed in operating the control console of a computer system. Positions in this series require a knowledge of the functions of the various computer features and the skill to read, interpret, and correctly respond to information in the form in which it is transmitted through the computer system.

GS-0335 - Computer Clerk and Assistant Series*

This series covers positions involving performance or supervision of data processing support and services functions for users of digital computer systems including such work as: (1) receiving, maintaining, and issuing data storage media for computer operations; (2) collecting and sequentially staging input media with associated program instructions for processing; (3) scheduling the use of computer time for program processing; (4) collecting, maintaining and distributing program and systems documentation; and (5) collecting raw information, preparing flow charts, and coding in program languages; or (6) other support functions. This work requires knowledge of external data processing sequences, controls, procedures, or user and programming languages, rather than in-depth knowledge of computer requirements or techniques associated with development and design of data processing systems.

GS-0340 - Program Management Series

This series includes all classes of positions the duties of which are to manage or direct, or to assist in a line capacity in managing or directing, one or more programs, including appropriate supporting service organizations, when the paramount qualification requirement of the positions is management and executive knowledge and ability and when the positions do not require competence in a specialized subject-matter or functional area. (Positions in which specialized subject matter or functional competence is a necessary qualification requirement are classifiable to whichever specialized or general series is most appropriate.)

GS-0341 - Administrative Officer Series**

This series includes positions in which the employees are responsible for providing or obtaining a variety of management services essential to the direction and operation of an organization. The paramount qualifications required are extensive knowledge and understanding of management principles, practices, methods and techniques, and skill in integrating management services with the general management of an organization.

GS-0342 - Support Services Administration Series*

This series includes all positions the primary duties of which involve supervising, directing, or planning and coordinating a variety of service functions that are principally work-supporting; i.e., those functions without which the operations of an organization or services to the public would be impaired, curtailed, or stopped. Such service functions include (but are not limited to) communications, procurement of administrative supplies and equipment, printing, reproduction, property management, space management, records management, mail service, facilities and equipment maintenance, and transportation.

GS-0343 - Management and Program Analysis Series**

This series includes positions that primarily serve as analysts and advisors to management on the evaluation of the effectiveness of government programs and operations or the productivity and efficiency of the management of Federal agencies or both. Positions in this series require knowledge of: the substantive nature of agency programs and activities; agency missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency. Some positions also require an understanding of basic budgetary and financial management principles and techniques as they relate to long range planning of programs and objectives. The work requires skill in: application of factfinding and investigative techniques; oral and written communications; and development of presentations and reports.

GS-0344 - Management and Program Clerical and Assistance Series*

This series includes positions involved in supervising or performing clerical and technical work in support of management analysis and program analysis, the purposes of which are to evaluate and improve the efficiency, effectiveness, and productivity of organizations and programs. The work requires a practical knowledge of the purposes, methods, and techniques of management analysis and/or program analysis and the structures, functions, processes, objectives, products, services, resource requirements, and similar features of Government programs and organizations.

GS-0346 - Logistics Management Series**

This series covers positions concerned with directing, developing, or performing logistics management operations that involve planning, coordinating, or evaluating the logistical actions required to support a specified mission, weapons system, or other designated program. The work involves: (1) identifying the specific requirements for money, manpower, materiel, facilities, and services needed to support the program; and (2) correlating those requirements with program plans to assure that the needed support is provided at the right time and place. Logistics work requires: (1) knowledge of agency program planning, funding, and management information systems; (2) broad knowledge of the organization and functions of activities involved in providing logistical support; and (3) ability to coordinate and evaluate the efforts of functional specialists to identify specific requirements and to develop and adjust plans and schedules for the actions needed to meet each requirement on time.

Positions in this series require some degree of specialized knowledge of some or all of the logistics support activities involved. The paramount qualification requirement, however, is the ability to integrate the separate functions in planning or implementing a logistics management program. (Positions in which specialized knowledge of logistics support functions are the paramount requirement are classified to whichever specialized or general series is most appropriate.)

GS-0350 - Equipment Operator Series*

This series covers positions that involve supervising, leading or operating microform equipment, peripheral equipment, mail processing equipment, duplicating equipment, and copier/duplicating equipment requiring a knowledge of the operating characteristics of the equipment and controls, the skill and knowledge to set up and adjust the equipment and controls to produce acceptable products or services on a timely basis, and the skill to perform normal operator maintenance.

GS-0351 - Printing Clerical Series**

This series includes positions that involve clerical duties requiring knowledge of clerical procedures and operations peculiar to the control, procurement, or provision of printing services. For instance, incumbents of positions in this series process requisitions for procurement of printing, identify from agency guides established specifications, estimate costs for standard recurring publications, maintain control records for production or cost purposes, etc. A technical knowledge of printing as defined in the Printing Management Series, GS-1654, is not required for performance of work in this series.

GS-0356 - Data Transcriber Series*

This series covers positions that involve operating or supervising the operation of keyboard controlled machines (such as card punch machines, paper tape recording machines, magnetic tape, or disc encoders, optical character equipment, and computer controlled data entry, update and remote inquiry devices) to transcribe or verify data in a form that can be used in automated data processing systems. The work requires: (1) skill in operating a typewriter or a modified typewriter style alphabetic and numeric keyboard with acceptable speed and accuracy; and (2) ability to understand and apply machine operating and data transcribing procedures. Data transcribing work that is combined with clerical work is covered by this series unless the clerical work requires specialized experience or training that constitutes the paramount qualification requirement of the position.

GS-0357 - Coding Series*

This series includes positions engaged in supervising, verifying, or performing work involved in coding information from schedules, questionnaires, reports, documents, and other written source material, according to codes involving numerical and alphabetical symbols, and performing other incidental clerical tasks. This series includes those positions that require some knowledge of the information being coded in addition to procedural knowledge, as well as those positions that require only procedural coding knowledge.

GS-0360 - Equal Opportunity Compliance Series*

This series includes positions performing, supervising, or managing analytical, evaluative, and interpretive equal opportunity and civil rights compliance work. Positions in this series are concerned with the application of civil rights and equal opportunity laws, regulations, and precedent decisions to eliminate illegal discrimination and to remove barriers to equal opportunity. This work involves analyzing and solving equal opportunity and civil rights problems through factfinding, problem analysis, negotiation, and voluntary compliance programs. The work requires judgment in applying equal opportunity principles to solve problems or recommend action. Many positions in this series require specialized knowledge and skill in investigating and resolving allegations of discrimination. This series also includes equal opportunity or civil rights positions of an analytical, evaluative, and interpretive nature that are not properly classified to another series.

GS-0361 - Equal Opportunity Assistance Series*

This series includes positions supervising or performing technical and substantive clerical work in support of equal opportunity and civil rights programs or activities. The paramount qualification requirement is a practical knowledge of the methods, procedures, regulations, and purposes of the equal opportunity or civil rights function the positions support. These positions do not require the broad knowledge of equal opportunity and civil rights principles, or the depth of skill in analysis, interpretation, and decision-making characteristic of the Equal Opportunity Compliance Series, GS-0360, Equal Employment Opportunity Series, GS-0260, and Civil Rights Analysis Series, GS-0160.

GS-0382 - Telephone Operating Series*

This series includes one grade interval work that involves operating or supervising the operation of telephone switchboard equipment to connect incoming and outgoing calls. The work involves routing the calls to their proper destinations and providing telephone and organizational information to callers.

GS-0390 - Telecommunications Processing Series*

This series includes one grade interval work that involves performing or supervising the operation of equipment in transmitting, receiving, and relaying messages. The work requires knowledge of message-handling procedures and use of computer hardware and software or other equipment to send messages to their proper destinations.

GS-0391 - Telecommunications Series*

This occupation includes positions that involve: (1) technical and analytical work pertaining to the planning, development, acquisition, testing, integration, installation, utilization, or modification of telecommunications systems, facilities, services, and procedures; (2) managerial and staff work in the planning, implementation, or program management of telecommunications programs, systems, and services; or (3) line supervision over communications operations, when such work includes responsibility for management functions such as planning, recommending changes and determining organizational structure, staffing, training, and budgetary requirements.

GS-0392 - General Telecommunications Series**

This series includes one-grade interval positions that involve performing or supervising miscellaneous telecommunications duties not provided for in other series. Positions in this series do not typically involve substantial operation of telecommunications equipment to send and receive messages, but do require knowledge of telecommunications techniques to facilitate the flow of messages.

GS-0394 - Communications Clerical Series**

This series includes all classes of positions the duties of which are to supervise or perform communications clerical work required in support of communications operations or in the maintenance of communications records when the work requires knowledge of and ability to apply communications instructions, rules, regulations, and procedures, but does not require knowledge of the concepts, methodology, and techniques of communications or of technical communications principles. Included in this series is such clerical work as: keeping memorandum records of communication operations and services, clerical processing and maintaining records of frequency allocations, clerical processing and maintaining records of call sign allocations, maintaining records of communication publications, providing information to the public on communication rates and tariffs, maintaining records of circuit usage and equipment, and the compilation of summaries and reports and other clerical work incident to the support of communication operations or the maintenance of communication records.

GS-0399 - Administration and Office Support Student Trainee Series

See the series definition for the General Student Trainee Series, GS-0099.