[Federal Register: May 12, 1997 (Volume 62, Number 91)]
[Notices]
[Page 25980]

OFFICE OF PERSONNEL MANAGEMENT


Submission for OMB Review; Comment Request for Review of an
Expiring Information Collection: Federal Employees Health Benefits
(FEHB) Annuitant Express Open Season Interactive Voice Response System
(IVR)

AGENCY: Office of Personnel Management.

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Pub.
L. 104-13, May 22, 1995), this notice announces that the Office of
Personnel Management will be submitting to the Office of Management and
Budget a request for review of an expiring information collection. FEHB
Annuitant Express Open Season IVR (Interactive Voice Response System)
is used by retirees and survivors to collect information for changing
FEHB enrollments, requesting plan brochures, requesting a change of
address, requesting cancellation or suspension of FEHB benefits,
requesting payment directly to the Office of Personnel Management where
the FEHB payment is greater than the monthly annuity amount, or
requesting a copy of the FEHB Customer Satisfaction Survey results. We
are replacing the OPM 2809 EZ1 and OPM 2809 EZ2 with the IVR technology
to improve our response time to our customers.
    We estimate 75,000 requests will be completed annually. Each
request takes approximately 10 minutes to complete. The annual
estimated burden is 12,525 hours.
    For copies of this proposal, contact Jim Farron on (202) 418-3208,
or E-mail to jmfarron@mail.opm.gov

DATES: Comments on this proposal should be received on or before June
11, 1997.

ADDRESSES: Send or deliver comments to--Lorraine E. Dettman, Chief,
Operations Support Division, Retirement and Insurance Service, U.S.
Office of Personnel Management, 1900 E Street, NW, Room 3349,
Washington, DC 20415.

FOR INFORMATION REGARDING ADMINISTRATIVE COORDINATION CONTACT:
Mary
Beth Smith-Toomey, Management Services Division, (202) 606-0623.

Office of Personnel Management.
James B. King,
Director.
[FR Doc. 97-12346 Filed 5-9-97; 8:45 am]
BILLING CODE 6325-01-M