Report On The Establishment Of A Governmentwide Information Technology
Training Program
APPENDIX B - CIO COUNCIL’S CLINGER-COHEN CORE COMPENTENCIES CROSSWALKED
TO OPM’S INFORMATION TECHNOLOGY COMPETENCIES
CIO Clinger-Cohen Core Competency to OPM Information
Technology Competency Crosswalk [1]
CIO Clinger-Cohen Core Competencies
OPM Information Technology Competencies
1.0 Policy and Organizational
1.1 Department/Agency missions, organization, functions, policies,
procedures
1.2 Governing laws and regulations (e.g., Clinger-Cohen, GPRA,
PRA, GPEA, OMB Circular A-130 , PDD 63)
1.3 Federal government decision-making, policy making process
and budget formulation and execution process
1.4 Linkages and interrelationships among Agency Heads, COO, CIO,
and CFO functions
1.5 Intergovernmental programs, policies, and processes
1.6 Privacy and security
1.7 Information Management
Organizational Awareness - Knows the organization=s mission
and functions, and how its social, political, and technological
systems work and operates effectively within them; this includes
the programs, policies, procedures, rules, and regulations of
the organization.
Legal, Government, and Jurisprudence - Knowledge of laws,
legal codes, court procedures, precedents, legal practices and
documents, government regulations, executive orders, agency rules,
government organization and functions, and the democratic political
process.
Financial Management - Prepares, justifies, and/or administers
the budget for program areas; plans, administers, and monitors
expenditures to ensure cost-effective support of programs and
policies; assesses financial condition of an organization.
External Awareness – Identifies and understands economic,
political, and social trends which affect the organization.
Information Management - Identifies a need for and knows
where or how to gather information; organizes and maintains information
or information management systems.
Standards - Knowledge of standards that either are compliant
with or derived from established standards or guidelines.
2.0 Leadership/Managerial
2.1 Defining roles, skill sets, and responsibilities of Senior
Officials, CIO staff and stakeholders
2.2 Methods for building federal IT management and technical staff
expertise
2.3 Competency testing - standards, certification, and performance
assessment
2.4 Partnership/team-building techniques
2.5 Personnel performance management techniques
2.6 Principles and practices of knowledge management
2.7 Practices which attract and retain qualified IT personnel
Managing Human Resources - Plans, distributes, coordinates,
and monitors work assignments of others; evaluates work performance
and provides feedback to others on their performance; ensures
that staff are appropriately selected, utilized, and developed,
and that they are treated in a fair and equitable manner.
Teamwork - Encourages and facilitates cooperation, pride,
trust, and group identity; fosters commitment and team spirit;
works with others to achieve goals.
Leadership - Influences, motivates, and challenges others;
adapts leadership styles to a variety of situations.
Knowledge Management - Knowledge of the value of collected
information and the methods of sharing that information throughout
an organization.
3.0 Process/Change Management
3.1 Techniques/models of organizational development and change
3.2 Techniques and models of process management and control
3.3 Modeling and simulation tools and methods
3.4 Quality improvement models and methods
3.5 Business process redesign/reengineering models and methods
Organizational Development - Knowledge of the principles
of organizational development and change management theories,
and their applications.
Vision - Envisions a long-term view and initiates organizational
change for the future; builds the vision with others; spots opportunities
to move the organization toward the vision.
Organizational Awareness - Knows the organization’s mission
and functions, and how its social, political, and technological
systems work and operates effectively within them; this includes
the programs, policies, procedures, rules, and regulations of
the organization.
Process Control - Knowledge of the principles, methods,
and procedures used for the automated control of a process,
including the design, development, and maintenance of associated
software, hardware, and systems.
Modeling and Simulation - Knowledge of mathematical modeling
and simulation tools and techniques to plan and conduct test and
evaluation programs, characterize systems support decisions involving
requirements, evaluate design alternatives, or support operational
preparation.
Business Process Reengineering- Knowledge of methods,
metrics, tools, and techniques of Business Process Reengineering.
4.0 Information Resources Strategy and Planning
4.1 IT baseline assessment analysis
4.2 Interdepartmental, inter-agency IT functional analysis
4.3 IT planning methodologies
4.4 Contingency planning
4.5 Monitoring and evaluation methods and techniques
Information Resources Strategy and Planning - Knowledge
of the principles, methods, and techniques of information technology
(IT) assessment, planning, management, monitoring and evaluation,
such as IT baseline assessment, interagency functional analysis,
contingency planning and disaster recovery.
Planning and Evaluating - Organizes work, sets priorities,
and determines resource requirements; determines short- or long-term
goals and strategies to achieve them; coordinates with other organizations
or parts of the organization to accomplish goals; monitors progress
and evaluates outcomes.
Strategic Thinking - Formulates effective strategies consistent
with the business and competitive strategy of the organization
in a global economy. Examines policy issues and strategic planning
with a long-term perspective. Determines objectives and sets priorities;
anticipates potential threats or opportunities.
5.0 IT Performance Assessment: Models and Methods
5.1 GPRA and IT: Measuring the business value of IT, and customer
satisfaction
5.2 Monitoring and measuring new system development: When and
how to "pull the plug" on systems
5.3 Measuring IT success: practical and impractical approaches
5.4 Processes and tools for creating, administering, and analyzing
survey questionnaires
5.5 Techniques for defining and selecting effective performance
measures
5.6 Examples of and criteria for performance evaluation
5.7 Managing IT reviews and oversight processes
Information Technology Performance Assessment - Knowledge
of the principles, methods and tools (for example, surveys, system
performance measures) to assess the effectiveness and practicality
of information technology systems.
Systems Testing and Evaluation - Knowledge of principles,
methods, and tools for analyzing anddeveloping systems testing
and evaluation procedures and technical characteristics of IT
systems, including identifying critical operational issues.
Planning and Evaluating - Organizes work, sets priorities,
and determines resource requirements; determines short- or long-term
goals and strategies to achieve them; coordinates with other organizations
or parts of the organization to accomplish goals; monitors progress
and evaluates outcomes.
Project Management - Knowledge of principles, methods
or tools for developing, scheduling, coordinating, and managing
projects and resources, including monitoring and inspecting costs,
work, and contractor performance.
Risk Management - Knowledge of methods and tools used
for risk assessment and mitigation of risk.
Requirements Analysis - Knowledge of principles and methods
to identify, analyze, specify, design, and manage functional and
infrastructure requirements; includes translating functional requirements
into technical requirements used for logical design or presenting
alternative technologies or approaches.
Contracting/Procurement - Knowledge of various types of
contracts, techniques for contracting or procurement, and contract
negotiation and administration; understands the impact of violating
these standards on an organization, self, and others; chooses
an ethical course of action; is trustworthy.
Planning and Evaluating - Organizes work, sets priorities,
and determines resource requirements; determines short- or long-term
goals and strategies to achieve them; coordinates with other organizations
or parts of the organization to accomplish goals; monitors progress
and evaluates outcomes.
Administration and Management - Knowledge of planning,
coordination, and execution of business functions, resource allocation,
and production.
7.0 Capital Planning and Investment Assessment
7.1 Best practices
7.2 Cost benefit, economic, and risk analysis
7.3 Risk management- models and methods
7.4 Weighing benefits of alternative IT investments
7.5 Capital investment analysis- models and methods
7.6 Business case analysis
7.7 Integrating performance with mission and budget process
7.8 Investment review process
7.9 Intergovernmental, Federal, State, and Local Projects
Capital Planning and Investment Assessment - Knowledge
of the principles and methods of capital investment analysis or
business case analysis, including return on investment analysis.
Cost-Benefit Analysis - Knowledge of the principles and
methods of cost-benefit analysis, including the time value of
money, present value concepts, and quantifying the tangible and
intangible benefits.
Risk Management - Knowledge of methods and tools used
for risk assessment and mitigation of risk.
Planning and Evaluating - Organizes work, sets priorities,
and determines resource requirements; determines short- or long-term
goals and strategies to achieve them; coordinates with other organizations
or parts of the organization to accomplish goals; monitors progress
and evaluates outcomes.
External Awareness - Identifies and keeps up-to-date on
key agency policies/priorities and economic, political, and social
trends which affect the organization; understands where the organization
is headed and how to make a contribution.
8.0 Acquisition
8.1 Alternative functional approaches (necessity, government,
IT) analysis
8.2 Alternative acquisition models
8.3 Streamlined acquisition methodologies
8.4 Post-award IT contract management models and methods, including
past performance evaluation
8.5 IT acquisition best practices
Contracting/Procurement - Knowledge of various types of
contracts, techniques for contracting or procurement, and contract
negotiation and administration; understands the impact of violating
these standards on an organization, self, and others; chooses
an ethical course of action; is trustworthy.
9.1 Strategic business issues & changes w/advent of E-Gov/EB/EC
9.2 Web development strategies
9.3 Industry standards and practices for communications
9.4 Channel issues (supply chains)
9.5 Dynamic pricing
9.6 Consumer/citizen information services
9.7 Social issues
Electronic Commerce (e-Commerce) - Knowledge of the principles,
methods, and tools for conducting business online, including electronic
data interchange.
Web Technology - Knowledge of the principles and methods
of web technologies, tools and delivery systems, including web
security, privacy policy practices and user interface issues.
Strategic Thinking - Formulates effective strategies consistent
with the business and competitive strategy of the organization
in a global economy. Examines policy issues and strategic planning
with a long-term perspective. Determines objectives and sets priorities;
anticipates potential threats or opportunities.
Customer Service - Works with clients and customers (that
is, any individuals who use or receive the services or products
that your work unit produces, including the general public, individuals
who work in the agency, other agencies, or organizations outside
the Government) to assess their needs, provide information or
assistance, resolve their problems, or satisfy their expectations;
knows about available products and services; is committed to providing
quality products and services.
Standards - Knowledge of standards that either are compliant
with or derived from established standards or guidelines.
10.0 IT security/information assurance
10.1 Fundamental principles and best practices in IA
10.2 Threats and vulnerabilities to IT systems
10.3 Legal and policy issues for management and end users
10.4 Sources for IT security assistance
10.5 Standard operating procedures for reacting to intrusions/misuse
of federal IT systems
Information Systems/Network Security - Knowledge of methods,
tools, and procedures, including development of information
security plans, to prevent information system vulnerabilities,
and provide or restore security of information systems and network
services.
Information Systems Security Certification - Knowledge
of the principles, methods, and tools for evaluating information
systems security features against a set of specified security
requirements. Includes developing security certification and accreditation
plans and procedures, documenting deficiencies, reporting corrective
actions, and recommending changes to improve the security of information
systems.
Information Assurance - Knowledge of methods and procedures
to protect information systems and data by ensuring their availability,
authentication, confidentiality, and integrity.
Legal, Government, and Jurisprudence - Knowledge of laws,
legal codes, court procedures, precedents, legal practices and
documents, government regulations, executive orders, agency rules,
government organization and functions, and the democratic political
process.
Risk Management - Knowledge of methods and tools used
for risk assessment and mitigation of risk.
11.0 Technical
11.1 Information technology architectures, client/server, collaborative
processing, telecommunications
11.2 Emerging/developing technologies
11.3 Information delivery technology (internet, intranet, kiosks,
etc.)
11.4 Software development
11.5 Data management
Technology Awareness - - Knowledge of developments and
new applications of information technology (hardware, software,
telecommunications); emerging technologies and their applications
to business processes; and applications and implementation of
information systems to meet organizational requirements.
Information Technology Architecture - Knowledge of architectural
methodologies used in the design and development of information
systems, including the physical structure of a systems’ internal
operations and interactions with other systems.
Network Management - Knowledge of the operation, management,
and maintenance of network and telecommunication systems and linked
systems and peripherals.
Distributed Systems - Knowledge of the principles, theoretical
concepts, and toolsunderlying distributed computing systems, including
their associated components and communication standards.
Telecommunications - Knowledge of transmissions, broadcasting,
switching, control, and operation of telecommunications systems.
Computers and Electronics - Knowledge of electric circuit
boards, processors, chips, and computer hardware and software,
including applications and programming.
Web Technology - Knowledge of the principles and methods
of web technologies, tools and delivery systems, including web
security, privacy policy practices and user interface issues.
Software Development - Knowledge of the principles, methods,
and tools for designing, developing, and testing software in a
given environment.
Data Management - Knowledge of the principles, procedures,
and tools of data management, such as modeling techniques, data
backup, data recovery, data dictionaries, data warehousing, data
mining, data disposal, and data standardization processes.
12.0 Desktop Technology Tools
Technology Application - Uses machines, tools, or equipment
effectively; uses computers and computer applications to analyze
and communicate information in the appropriate format.
Computers and Electronics - Knowledge of electric circuit
boards, processors, chips, and computer hardware and software,
including applications and programming.
[1] Based on the September 2000 Clinger-Cohen
Core Competencies. U.S. Office of Personnel Management. (2002). [CIO
Clinger-Cohen Core Competency to OPM Information Technology Competency
Crosswalk]. Unpublished working document. Back
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