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U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Training and Development Policy

Report On The Establishment Of A Governmentwide Information Technology Training Program

APPENDIX H - SAMPLE LIST OF GOLEARN COURSES TAKEN BY FEDERAL IT WORKERS

AGENCY	COURSE(S)
Agency for International Development, U.S.	Emotional Intelligence at Work
Broadcasting Bureau of Governors	IT Security Awareness FY2004 - Beginner IT Security Awareness FY2003 (Beginner) Fundamentals of Internet Security
Consumer Product Safety Commission	IT Security Awareness FY2003 (Beginner)

Court Services and Offender Supervision Agency	IT Security Awareness FY2004 - Beginner IT Security Awareness FY2003 (Beginner) MS Excel 2000 Fundamentals Securing Local Area Networks Identifying Viruses Project Management: The Fundamentals
Environmental Protection Agency	MS Excel 2000 Fundamentals Managing Network Security IT Security Awareness FY2003 (Beginner) MS Word 2000 Fundamentals Securing Local Area Networks Fundamentals of Internet Security Conquering Conflict through Communication Organizational Skills: Time Management Project Management: The Fundamentals E-mail Etiquette: Writing Effective E-mail Messages Writing High-impact Reports and Proposals Foundations of Grammar e-Learning MS Word 2000 Proficient User Identifying Viruses
Equal Employment Opportunity Commission	IT Security Awareness FY2003 (Beginner) Fundamentals of Internet Security Identifying Viruses E-mail Etiquette: Writing Effective E-mail Messages

Export-Import Bank of the United States	IT Security Awareness FY2003 (Beginner) IT Security Awareness FY2004 - Beginner E-mail Etiquette: Writing Effective E-mail Messages Project Management: The Fundamentals MS Word 2000 Fundamentals
Federal Communications Commission	Emotional Intelligence at Work Frontline Leadership: Preparing to Lead MS Word 2000 Proficient User Advancing Your Service Expertise Fundamentals of Internet Security Managing Network Security Conquering Conflict through Communication Identifying Viruses IT Security Awareness FY2004 - Beginner Preparing as the Interviewee Project Management: The Fundamentals Conducting Meetings: The Meeting Process Coping with Stress
Federal Deposit Insurance Corporation	Server+ Cert Pt 1 Installation Fundamentals of Internet Security Management Development for Technical Professionals Coping with Stress Advancing Your Service Expertise IT Security Awareness FY2003 (Beginner) Time Management: Planning Your Day Team Participation: Teamwork Fundamentals MS Excel 2002 Fundamentals E-mail Etiquette: Writing Effective E-mail Messages MS Word 2002 Fundamentals CCNT VoIP Essentials MS Word 2002 Proficient User MS Excel 2002 Proficient User MS Word 2002 Expert User MS PowerPoint 2000 Proficient User Adobe PhotoShop 7.0 Fundamentals MS Syst Mgt Server 2.0 Part 1 Change Management: Adapting to Change Management Development for Technical Professionals Merit System Principles and Prohibited Personnel Practices Essentials of Management: Creating a Positive Workplace Essentials of Management: Expert Negotiating Essentials of Management: Maintaining a Productive Workforce Essentials of Management: Succeeding as a New Manager Managerial Leadership: Creating a Vision Managerial Leadership: Leading Through Change Managerial Leadership: Motivating Employees Leadership Development: Delegation Leadership Development: Goal Setting Leadership Development: Leading the Way Leadership Development: Motivation Leading The Way: Learning to Lead Managing IT Projects: Project Fundamentals and Initiation Managing IT Projects: Project Planning and Execution Managing IT Projects: Project Control and Closure Project Management: The Fundamentals Project Management: Scope Project Management: Time Management Project Management: Estimating Costs Project Management: Quality Standards Project Management: Risk Management Project Management: The Team Project Management: Communications Project Management: Contracts and Procurement Project Management: Coordination Project Management: The Process Advanced Project Management: Project Estimating Techniques Advanced Project Management: Managing Accelerated Projects Project Leadership: Leading the Project Team

Federal Deposit Insurance Corporation (Cont.)	Project Leadership: Communicating Within a Project Team Project Leadership: Overcoming Obstacles Project Management Essentials: Planning a Project Project Management Essentials: Project Scheduling and Budgeting Project Management Essentials: Controlling and Closing a Project Business Problem Solving: The Fundamentals Business Problem Solving: The Problem-Solving Process Business Problem Solving: Problem-Solving Teams Managing the Expert: Understanding Experts Managing the Expert: Developing a Successful Environment Managing the Expert: Managing the Unique Needs of Experts Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Making the Right Decision Strategic Decision Making: Advanced Decision Making Frontline Leadership: Preparing to Lead Frontline Leadership: Knowledge in the Workplace Frontline Leadership: Positively Influencing Workplace Culture Motivation: Fostering Employee Motivation Motivation: Motivating Through Rewards and Recognition Motivation: Empowering to Increase Motivation Executive Level Leadership: Becoming an Executive Leader Executive Level Leadership: Change and the Executive Leader Executive Level Leadership: Leadership and Communication Succession Planning: Elements and Approaches Succession Planning: Setting up a Succession Planning Program Employee Performance: Managing Difficult People Employee Performance: Providing Feedback Employee Performance: Resolving Conflict Change Management: Managing Change Change Management: Adapting to Change Conducting Meetings: The Meeting Process Conducting Meetings: Managing a Meeting Conducting Meetings: Effective Meeting Communication Facilitation: The Effective Facilitator Facilitation: The Facilitation Process Facilitation: Facilitating Challenging Situations Coaching: Building Relationships Strategic Management: Establishing Strategic Focus Strategic Management: Analyzing Strategic Options Strategic Management: Developing a Successful Process Competitive Intelligence: Analysis and Dissemination Competitive Intelligence: Researching Online Time Management: Developing a Time Management Plan Time Management: Planning Your Day Time Management: Overcoming Time Management Challenges Coaching: Applying the Coaching Process Coaching: Communicating with Employees Interviewing Skills: Conducting an Interview Interviewing Skills: Preparing for an Interview Interviewing Skills: Laws Governing the Interview Process
Federal Deposit Insurance Corporation (Cont.)	Managing Performance: Establishing a Performance Plan Managing Performance: The Performance Appraisal Process Correcting Performance Problems: Disciplining Employees Coping with Stress Management Development for Technical Professionals Federal IT Investment and Project Management MS Excel 2000 Proficient User MS Syst Mgt Server 2.0 Part 1 Management Development for Technical Professionals MS Office XP - New Features Part 1 MS Office XP - New Features Part 2 Emotional Intelligence at Work MS Networking Essentials 2nd Ed Pt 1 Advancing Your Service Expertise MS Win 2000 Active Dir. Pt 1 Managing Network Security MS Project 2002 Fund MS Windows XP Administration Pt 1 MS Windows XP Administration Pt 2 MS Windows XP Administration Pt 3 MS Windows XP Administration Pt 4 MS Windows XP Administration Pt 5 MS Project 2000 Fundamentals Commerce Computer Security Basics Fundamentals of Internet Security Conquering Conflict through Communication Leading through Change Management Development for Technical Professionals Emotional Intelligence at Work Frontline Leadership: Preparing to Lead 360-Degree Feedback: Experiencing 360-Degree Feedback Negotiating: The Negotiation Process XML Programming Part 1 Business Writing: The Fundamentals Excellence in Service: Communicating with Your Customers MS PowerPoint 2002 Proficient User E-mail Etiquette: Writing Effective E-mail Messages Advancing Your Service Expertise Coping with Stress Time Management: Planning Your Day CIW Security Professional Part 1 IT Security Awareness FY2003 (Beginner) MS Excel 2002 Expert User Identifying Viruses Securing Local Area Networks A+ Certification Part 1 A+ Certification Part 2 A+ Certification Part 3 A+ Certification Part 4 A+ Certification Part 5
Federal Deposit Insurance Corporation (Cont.)	Writing High-impact Reports and Proposals MS Excel 2000 Fundamentals MS FrontPage 2002 Proficient User Effective Presentations: Planning a Presentation Organizational Skills: Time Management Fundamentals of Internet Security Cisco Designing Networks Part 1 Adobe PhotoShop 7.0 Fundamentals MS Access 2002 Fundamentals MS Access 2002 Proficient User MS Outlook 2002 Fundamentals MS Outlook 2002 Proficient User MS Access 2002 Expert User IT Security Awareness FY2004 - Beginner Exploring the New Basics of Business Writing HTML 4.0 Fundamentals HTML 4.0 Advanced Topics

Federal Election Commission	MS Project 2000 Fundamentals MS Visio 2000 Training for Business Results Managing IT Projects: Project Fundamentals and Initiation
General Services Administration	MS Project 2000 Fundamentals Leading through Change Information Encryption with E-commerce Identifying Viruses Overview of E-Commerce Security Network Security Policy Management Development for Technical Professionals MS Project 2000 Fundamentals IT Security Awareness FY2003 (Beginner) Project Management: The Fundamentals Security Auditing Playing by the Rules Fundamentals of Internet Security Risk Assessment E-mail Etiquette: Writing Effective E-mail Messages Federal IT Investment and Project Management Commerce Computer Security Basics Managing Network Security Analyzing Network Security Plans What Microsoft .NET Means for IT Professionals
Holocaust Memorial Council, United States	IT Security Awareness FY2003 (Beginner) Fundamentals of Internet Security

Institute of Peace, United States	SkillSoft Guided Tour Project Management: The Fundamentals Management Development for Technical Professionals MS Excel 2000 Fundamentals MS Word 2000 Fundamentals MS Project 2000 Fundamentals
International Trade Commission, United States	MS Project 2000 Fundamentals
International Trade Commission, U.S. (Cont.)	MS Excel 2000 Fundamentals MS Word 2000 Fundamentals IT Security Awareness FY2003 (Beginner) Change Management: Adapting to Change Writing High-impact Reports and Proposals Coping with Stress Emotional Intelligence at Work Project Management: The Fundamentals Interpersonal Communication: Effective Communication MS PowerPoint 2000 Proficient User Organizational Skills: Time Management Time Management: Planning Your Day Effective Presentations: Planning a Presentation Management Skills for the Diverse Work Force Change Management: Adapting to Change Advancing Your Service Expertise 360-Degree Feedback: Experiencing 360-Degree Feedback E-mail Etiquette: Writing Effective E-mail Messages

Merit Systems Protection Board	Sexual Harassment: What Employees Should Know (Service) Sexual Harassment: What Managers Should Know (Service)
National Aeronautics and Space Administration	Frontline Leadership: Preparing to Lead Project Management: The Fundamentals MS Excel 2000 Proficient User Identifying Viruses Securing Local Area Networks MS Excel 2000 Fundamentals e-Learning Foundations of Grammar
National Archives and Records Administration	Interpersonal Communication: Effective Communication

National Foundation on the Arts and the Humanities	IT Security Awareness FY2003 (Beginner)
National Science Foundation	Getting Started with Project 2002 Administration Tasks in Linux OOAD with the UML: Fundamentals Project Cost Control (PMBOK 2000) Time Management: Planning Your Day Effectively Communicating in Teams e-Learning
National Transportation Safety Board	MS PowerPoint 2000 Proficient User

Nuclear Regulatory Commission	Conquering Conflict through Communication Conducting Meetings: The Meeting Process Federal IT Investment and Project Management
Office of Personnel Management	IT Security Awareness FY2003 (Beginner) Project Management: The Fundamentals e-Learning MS Word 2000 Fundamentals MS Excel 2000 Fundamentals Fundamentals of Internet Security e-Learning Getting Started with a Palm Handheld Device Up and Running with Project 2002
Office of Personnel Management (Cont.)	IT Security Awareness FY2004 - Beginner Excellence in Service: Fundamentals for Managers Coping with Stress Identifying Viruses Change Management: Adapting to Change CGI and Encryption

Peace Corps	IT Security Awareness FY2003 (Beginner)
Pension Benefit Guaranty Corporation	Project Management: The Fundamentals Excellence in Service: Fundamentals for Managers
Postal Services, United States	Emotional Intelligence at Work Project Management: The Fundamentals MS Project 2000 Fundamentals Fundamentals of Internet Security Identifying Viruses IT Security Awareness FY2003 (Beginner) Managing Network Security Securing Local Area Networks Coping with Stress E-mail Etiquette: Writing Effective E-mail Messages Exploring the New Basics of Business Writing Management Development for Technical Professionals Conquering Conflict through Communication Management Skills for the Diverse Work Force MS Excel 2000 Proficient User Negotiating: The Negotiation Process Exploring the New Basics of Business Writing MS PowerPoint 2000 Proficient User Negotiating: The Negotiation Process MS Word 2000 Proficient User A+ Certification Part 1 A+ Certification Part 2 A+ Certification Part 3 Leading through Change Interpersonal Communication: Effective Communication Conducting Meetings: The Meeting Process e-Learning Sexual Harassment: What Employees Should Know Sexual Harassment: What Managers Should Know

Railroad Retirement Board	Securing Local Area Networks IT Security Awareness FY2003 (Beginner) MS Excel 2000 Fundamentals MS Excel 2000 Proficient User MS PowerPoint 2000 Proficient User MS Word 2000 Fundamentals
Securities and Exchange Commission	IT Security Awareness FY2003 (Beginner) Identifying Viruses Conquering Conflict through Communication Securing Local Area Networks E-mail Etiquette: Writing Effective E-mail Messages 360-Degree Feedback: Experiencing 360-Degree Feedback
Selective Service System	IT Security Awareness FY2003 (Beginner) Identifying Viruses

Small Business Administration	Conquering Conflict through Communication IT Security Awareness FY2003 (Beginner) MS Word 2000 Proficient User Effective Presentations: Planning a Presentation Conquering Conflict through Communication Management Development for Technical Professionals Identifying Viruses Federal IT Investment and Project Management
Smithsonian Institution	Change Management: Adapting to Change C Programming - Part 1 Conquering Conflict through Communication Managing IT Projects: Project Fundamentals and Initiation MS Word 2000 Fundamentals MS PowerPoint 2000 Proficient User Time Management: Planning Your Day Organizational Skills: Time Management IT Security Awareness FY2003 (Beginner) Foundations of Grammar Project Management: The Fundamentals Fundamentals of Internet Security Identifying Viruses Managing Network Security Securing Local Area Networks Commerce Computer Security Basics CIW Security Professional Part 1 MS Project 2000 Fundamentals Emotional Intelligence at Work Moving From Technical Professional to Manager: Getting Started MS Access 2000 DB Apps Pt 1 HTML Dynamic - Part 1 MS Access 2000 Fundamentals MS Visual Basic .NET-Web Pt 1 MS Access 2000 Proficient User CIW Site Designer Part 1 MS SQL Server 2000 DB Admin Part 1 E-mail Etiquette: Writing Effective E-mail Messages MS Windows XP Administration Pt 1
Social Security Administration	E-mail Etiquette: Writing Effective E-mail Messages Exploring the New Basics of Business Writing Frontline Leadership: Preparing to Lead IT Security Awareness FY2003 (Beginner) IT Security Awareness FY2004 - Beginner Fundamentals of Internet Security Negotiating: The Negotiation Process Management Development for Technical Professionals Identifying Viruses Managing Network Security Securing Local Area Networks
Social Security Administration (Cont.)	Writing High-impact Reports and Proposals Leading through Change MS Project 2000 Fundamentals MS Word 2000 Fundamentals Decision Making & Problem Solving: Decision Making Fundamentals Foundations of Grammar Project Management: The Fundamentals Conquering Conflict through Communication

Table of Contents - Appendices

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