Enrollment codes for this Plan:
Central Virginia
W31 Self Only
W32 Self and Family
Southeastern Virginia
W21 Self Only
W22 Self and Family
CIGNA HealthCare of Virginia, Inc.
http:// www. cigna. com/
healthcare
RI 73-270
2001
Federal Employees Health Benefits Program
HealthCare
For changes
in benefits
see page
6.
This Plan has commendable accreditation
from the NCQA. See the 2001
Guide for
more information on NCQA.
Authorized for distribution by the: 1
1 Page 2 3
2001 CIGNA
HealthCare of Virginia, Inc. 1 Table of Contents
Table of
Contents
Introduction
.................................................................................................................................................................
3
Plain Language
..............................................................................................................................................................
3
Section 1. Facts about this HMO plan
......................................................................................................................
4
How we pay providers
.............................................................................................................................
4
Who provides my healthcare?
..................................................................................................................
5
Patients' Bill of Rights
.............................................................................................................................
5
Service Area
.............................................................................................................................................
5
Section 2. How we change for 2001
.........................................................................................................................
6
Program-wide changes
.............................................................................................................................
6
Changes to this Plan
.................................................................................................................................
6
Section 3. How you get care
.....................................................................................................................................
7
Identification cards
...................................................................................................................................
7
Where you get covered care
.....................................................................................................................
7
° Plan providers
....................................................................................................................................
7
° Plan facilities
......................................................................................................................................
7
What you must do to get covered care
.....................................................................................................
7
° Primary care
.......................................................................................................................................
8
° Specialty care
.....................................................................................................................................
8
° Hospital care
......................................................................................................................................
8
Circumstances beyond our
control...........................................................................................................
9
Services requiring our prior approval
......................................................................................................
9
Section 4. Your costs for covered services
.............................................................................................................
10
° Copayments
....................................................................................................................................
10
° Deductible
.......................................................................................................................................
10
° Coinsurance
....................................................................................................................................
10
Your out-of-pocket maximum for copayments
......................................................................................
10
Section 5. Benefits
..................................................................................................................................................
11
Overview
................................................................................................................................................
11
(a) Medical services and supplies provided by physicians and other health
care professionals .......... 12
(b) Surgical and anesthesia services
provided by physicians and other health care professionals ...... 19
(c)
Services provided by a hospital or other facility, and ambulance services
.................................... 22
(d) Emergency services/ accidents
........................................................................................................
25
(e) Mental health and substance abuse benefits
...................................................................................
27
(f) Prescription drug benefits
...............................................................................................................
29
(g) Special features
...............................................................................................................................
31
(h) Dental benefits
................................................................................................................................
32
(i) Non-FEHB benefits available to Plan members
............................................................................. 33
2
2 Page 3 4
2001 CIGNA HealthCare of Virginia, Inc. 2
Table of Contents
Section 6. General exclusions Ð things we don't
cover
..........................................................................................
34
Section 7. Filing a claim for covered services
........................................................................................................
35
Section 8. The disputed claims process
..................................................................................................................
36
Section 9. Coordinating benefits with other coverage
............................................................................................
38
When you haveÉ
° Other health coverage
.....................................................................................................................
38
° Original Medicare
...........................................................................................................................
38
° Medicare managed care plan
..........................................................................................................
40
TRICARE/ Workers' Compensation/ Medicaid
......................................................................................
40
Other Government agencies
...................................................................................................................
41
When others are responsible for injuries
...............................................................................................
41
Section 10. Definitions of terms we use in this brochure
.........................................................................................
42
Section 11. FEHB facts
.............................................................................................................................................
43
Coverage information
............................................................................................................................
43
° No pre-existing condition limitation
...............................................................................................
43
° Where you get information about enrolling in the FEHB Program
................................................ 43
° Types of coverage
available for you and your family
.................................................................... 43
° When benefits and premiums start
.................................................................................................
43
° Your medical and claims records are confidential
.......................................................................... 44
° When you retire
..............................................................................................................................
44
When you lose benefits
..........................................................................................................................
44
° When FEHB coverage ends
...........................................................................................................
44
° Spouse equity coverage
..................................................................................................................
44
° Temporary Continuation of Coverage (TCC)
.................................................................................
44
° Converting to individual coverage
..................................................................................................
45
° Getting a Certificate of Group Health Plan Coverage
.................................................................... 45
Inspector General Advisory
...................................................................................................................
45
Index
...............................................................................................................................................................
46
Summary of benefits
....................................................................................................................................................
48
Rates
.................................................................................................................................................
Back cover 3
3 Page
4 5
2001 CIGNA HealthCare of Virginia,
Inc. 3 Introduction/ Plain Language
Introduction
CIGNA
HealthCare of Virginia, Inc.
7501 Boulders View Drive, Suite 600
Richmond, Virginia 23225
This brochure describes the benefits of CIGNA HealthCare of Virginia, Inc.
under our contract (CS 2094) with the Office
of Personnel Management (OPM),
as authorized by the Federal Employees Health Benefits law. This brochure is the
official statement of benefits. No oral statement can modify or otherwise
affect the benefits, limitations, and exclusions
of this brochure.
If you are enrolled in this plan, you are entitled to the benefits described
in this brochure. If you are enrolled for Self and
Family coverage, each
eligible family member is also entitled to these benefits. You do not have a
right to benefits that
were available before January 1, 2001, unless those
benefits are also shown in this brochure.
OPM negotiates benefits and rates with each plan annually. Benefit changes
are effective January 1, 2001, and are
summarized on page 6. Rates are shown
at the end of this brochure.
Plain Language
The President and Vice President are making the
Government's communication more responsive, accessible, and under-standable
to the public by requiring agencies to use plain language. In response, a
team of health plan representatives
and OPM staff worked cooperatively to
make this brochure clearer. Except for necessary technical terms, we use common
words. "You" means the enrollee or family member; "we"
means CIGNA HealthCare of Virginia, Inc.
The plain language team reorganized the brochure and the way we describe our
benefits. When you compare this Plan
with other FEHB plans, you will find
that the brochures have the same format and similar information to make
compari-sons
easier.
If you have comments or suggestions about how to improve this brochure, let
us know. Visit OPM's "Rate Us" feedback
area at www. opm. gov/
insure or e-mail us at fehbwebcomments@ opm. gov or write to OPM at Insurance
Planning and
Evaluation Division, P. O. Box 436, Washington, DC 20044-0436.
4
4 Page 5 6
2001 CIGNA HealthCare of Virginia, Inc. 4
Section 1
Section 1. Facts about this HMO plan
This Plan
is a health maintenance organization (HMO). We require you to see specific
physicians, hospitals, and other
providers that contract with us. These Plan
providers coordinate your health care services.
HMOs emphasize preventive care such as routine office visits, physical exams,
well-baby care, and immunizations, in
addition to treatment for illness and
injury. Our providers follow generally accepted medical practice when
prescribing
any course of treatment.
When you receive services from Plan providers, you will not have to submit
claim forms or pay bills. You only pay the
copayments, coinsurance, and
deductibles described in this brochure. When you receive emergency services from
non-Plan
providers, you may have to submit claim forms.
You should join an HMO because you prefer the plan's benefits, not because
a particular provider is available.
You cannot change plans because a
provider leaves our Plan. We cannot guarantee that any one physician,
hospital, or other provider will be available and/ or remain under contract
with us.
How we pay providers
We contract with individual physicians,
medical groups, and hospitals to provide the benefits in this brochure. These
Plan
providers accept a negotiated payment from us, and you will only be
responsible for your copayments or coinsurance. We
compensate our
participating providers in ways that are intended to emphasize preventive care,
promote quality of care,
and assure the most appropriate use of medical
services. You can discuss with your provider how he is compensated by
us.
The methods we use to compensate participating providers are:
Discounted fee for service Ð payment for service is based on an agreed
upon discounted amount for the services provided.
Capitation Ð
Physicians, provider groups and physician/ hospital organizations are paid a
fixed amount at regular intervals
for each Member assigned to the physician,
provider group or physician/ hospital organization, whether or not services are
provided. This payment covers the physician and/ or, where applicable,
hospital or other services covered under the
benefit plan. Medical groups
and physician/ hospital organizations may in turn compensate providers using a
variety of
methods.
Capitation offers health care providers a predictable income, encourages
Physicians to keep people well through preven-tive
care, eliminates the
financial incentive to provide services that will not benefit the patient, and
reduces paperwork.
Providers paid on a "capitated" basis may participate with us in a
risk sharing arrangement. They agree upon a target
amount for the cost of
certain health care services, and they share all or some of the amount by which
actual costs are
over target. Provider services are monitored for
appropriate utilization, accessibility, quality and Member satisfaction.
We may also work with third parties who administer payments to Participating
Providers. Under these arrangements, we
pay the third party a fixed monthly
amount for these services. Providers are compensated by the third party for
services
provided to Healthplan participants from the fixed amount. The
compensation varies based on overall utilization.
Salary Ð Physicians and other providers who are employed to work in our
medical facilities are paid a salary. The
compensation is based on a dollar
amount, decided in advance each year, that is guaranteed regardless of the
services
provided. Physicians are eligible for any annual bonus based on
quality of care, quality of service and appropriate use of
Medical Services.
Bonuses and Incentives Ð Eligible Physicians may receive additional
payments based on their performance. To determine
who qualifies, we evaluate
Physician performance using criteria that may include quality of care, quality
of service,
accountability and appropriate use of Medical Services. 5
5 Page 6 7
2001 CIGNA HealthCare of Virginia, Inc. 5
Section 1
Per Diem Ð A specific amount is paid to a hospital per
day for all health care received. The payment may vary by type of
service
and length of stay.
Case Rate Ð A specific amount is paid for all the care received in the
hospital for each standard service category as
specified in our contract
with the provider (e. g., for a normal maternity delivery).
Who provides my health care?
We contract with a group of doctors
and hospitals to provide your health care. You will select a primary care
physician
who supervises your total health care needs. You may see a Plan
gynecologist for annual routine examination without a
referral.
Patients' Bill of Rights
OPM requires that all FEHB Plans comply
with the Patients' Bill of Rights, recommended by the President's Advisory
Commission on Consumer Protection and Quality in the Health Care Industry.
You may get information about us, our
networks, providers, and facilities.
OPM's FEHB website (www. opm. gov/ insure) lists the specific types of
information
that we must make available to you. Some of the required
information is listed below.
° CIGNA HealthCare of Virginia is in compliance with all State and
Federal licensing and certification requirements
and has received its three
year certification by the National Committee on Quality Assurance (NCQA) in
February
1998.
° CIGNA HealthCare of Virginia is a Health Maintenance Organization
licensed in the Commonwealth of Virginia
since 1984.
If you want more information about us, call 1-800-832-3211, or write to CIGNA
HealthCare of Virginia, Inc.,
7501 Boulders View Drive, Suite 600, Richmond,
Virginia 23225. You may also visit our website at www. cigna. com/
healthcare.
Service Area
To enroll with us, you must live or work in our service
area. This is where our providers practice.
Our service area is:
Central Virginia Area
The Cities
of Richmond, Petersburg, Colonial Heights and Hopewell; and the Counties
of Amelia, Caroline, Charles
City, Chesterfield, Cumberland, Dinwiddie,
Gouchland, Hanover, Henrico, King William, Louisa, New Kent, Nottaway,
Powhatan, Prince George, Surry and Sussex.
Southeastern Virginia Area
The Cities of Chesapeake,
Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Smithfield, Suffolk,
Virginia Beach,
and Williamsburg; and the Counties of Gloucester,
Isle of Wight, James City, King & Queen, Mathews, Middlesex, and York.
Ordinarily, you must get your care from providers who contract with us. If
you receive care outside our service area, we
will pay only for emergency
care. We will not pay for any other health care services.
If you or a covered family member move outside of our service area, you can
enroll in another plan. If your dependents
live out of the area (for
example, if your child goes to college in another state), you should consider
enrolling in a fee-for-service
plan or an HMO that has agreements with
affiliates in other areas. If you or a family member move, you do not
have
to wait until Open Season to change plans. Contact your employing or retirement
office. 6
6 Page 7
8
2001 CIGNA HealthCare of Virginia, Inc. 6
Section 2
Section 2. How we change for 2001
Program-wide
changes
° The plain language team reorganized the brochure and the
way we describe our benefits. We hope this will make it
easier for you to
compare plans.
° This year, the Federal Employees Health Benefits Program is
implementing network mental health and substance
abuse parity. This means
that your coverage for mental health, substance abuse, medical, surgical, and
hospital
services from providers in our plan network will be the same with
regard to deductibles, coinsurance, copays, and
day and visit limitations
when you follow a treatment plan that we approve. Previously, we placed higher
patient cost
sharing and shorter day or visit limitations on mental health
and substance abuse services than we did on services to
treat physical
illness, injury, or disease.
° Many healthcare organizations have turned their attention this past
year to improving healthcare quality and patient
safety. OPM asked all FEHB
plans to join them in this effort. You can find specific information on our
patient safety
activities by calling our Customer Service Department at
1-800-832-3211, or checking our website www. cigna. com/
healthcare.
You can find out more about patient safety on the OPM website, www. opm. gov/
insure. To improve your
healthcare, take these five steps:
°° Speak up if you have questions or concerns.
°° Keep a
list of all the medicines you take.
°° Make sure you get the results
of any test or procedure.
°° Talk with your doctor and health care
team about your options if you need hospital care.
°° Make sure you
understand what will happen if you need surgery.
° We clarified the
language to show that anyone who needs a mastectomy may choose to have the
procedure performed on
an inpatient basis and remain in the hospital up to
48 hours after the procedure. Previously, the language referenced
only
women.
Changes to this Plan
° W2 Ð Your share of the
non-Postal premium will increase by 17.7% for Self Only or 17.9% for Self and
Family.
° W3 Ð Your share of the non-Postal premium will increase by
2.6% for Self Only or 2.8% for Self and Family.
° Durable Medical
Equipment is covered subject to a maximum Plan payment of $3,500 per member per
contract year.
Previously, DME was covered subject to no maximum Plan
payment. Members continue to pay no copayment for
this benefit.
° Infertility benefit office visit copay is now $10 instead of $20.
° Self Only out-of-pocket maximum is $1,000 and Self and Family
out-of-pocket maximum is $2,000. Previously,
Self Only out-of-pocket maximum
was $1,500 and Self and Family out-of-pocket maximum was $3,000.
° Outpatient short-term rehabilitative therapy benefits are covered up to
60 visits per condition subject to a member
copay of $20 per visit.
Previously, the benefit was covered for 60 consecutive days subject to a member
copay of
$10 per visit.
° Prescription drugs per prescription unit or refill are covered subject
to a member copayment of $5 for generics,
$15 for preferred brand name drugs
and $35 for non-preferred drugs. Previously, the copays were $5 for generic
drugs and $10 for brand name drugs.
° Mail Order prescription drugs are covered for up to a 90 day supply
subject to a member copayment of $10 for
generics, $40 for preferred brand
name drugs and $100 for non-preferred brand name drugs. Previously, the copays
were $10 for generics drugs and $20 for brand name drugs.
° Urgent care copay is now $25 instead of $50. 7
7 Page 8 9
2001 CIGNA HealthCare of Virginia, Inc. 7
Section 3
Section 3. How you get care
We will send you an
identification (ID) card when you enroll. You should
carry your ID card with
you at all times. You must show it whenever you
receive services from a Plan
provider, or fill a prescription at a Plan pharmacy.
Until you receive your
ID card, use your copy of the Health Benefits
Election Form, SF-2809, your
health benefits enrollment confirmation (for
annuitants), or your Employee
Express confirmation letter.
If you do not receive your ID card within 30 days after the effective date of
your enrollment, or if you need replacement cards, call us at
1-800-832-3211.
You get care from "Plan providers" and "Plan facilities."
You will only pay
copayments, deductibles, and/ or coinsurance, and you will
not have to file
claims unless you receive emergency services from a
provider who does not
have a contract with us.
Plan providers are physicians and other health care professionals in our
service area that we contract with to provide covered services to our
members.
We credential Plan providers according to national standards.
We list Plan providers in the provider directory, which we update
periodically.
The list is also on our website.
Plan facilities are hospitals and other facilities in our service area that
we
contract with to provide covered services to our members. We list these
in
the provider directory, which we update periodically. The list is also on
our
website.
It depends on the type of care you need. First, you and each family member
must choose a primary care physician. This decision is important since your
primary care physician provides or arranges for most of your health care.
When you enroll, you choose a Primary Care Physician (PCP). Each family
member also chooses a PCP. Your PCP is your personal doctor and serves as
your health care manager. If you do not select a PCP, we will assign one for
you. If your PCP leaves our network, you will be able to choose a new PCP.
You may voluntarily change your PCP for other reasons but not more than
once in any calendar month. We reserve the right to determine the number
of times during a year that you will be allowed to change your PCP. If you
select a new PCP before the fifteenth day of the month, the designation will
be effective on the first day of the month following your selection. If you
select a new PCP on or after the fifteenth day of the month, the designation
will be effective on the first day of the month following the next full
month.
For example, if you notify us on June 10, the change will be effect
on July 1.
If you notify us on June 15, the change will be effective on
August 1.
Some Primary Care Physicians belong to provider organizations which usually
refer to a network of Specialty Care Physicians and Hospitals that are in
the
provider organization. Your choice of Primary Care Physician may affect
the
Hospital( s) and Specialty Care Physicians to which you may be referred.
Therefore, you may not have access to every specialist or Participating
Provider in your Service Area. Before you select a PCP, you should check to
see if that PCP is associated with the specialist or facility you prefer to
use.
Identification cards
Where you get covered care
° Plan
providers
° Plan facilities
What you must do to get covered care 8
8 Page 9 10
2001 CIGNA HealthCare of Virginia, Inc. 8
Section 3
Your primary care physician can be a general practitioner,
family practitioner,
internist or pediatrician. Your primary care physician
will provide most of
your health care, or give you a referral to see a
specialist.
If you want to change primary care physicians or if your primary care
physician leaves the Plan, call us. We will help you select a new one.
Your primary care physician will refer you to a specialist for needed care.
However, you may see an OB/ GYN for well-woman care or go to a hospital
for emergency care without a referral.
Here are other things you should know about specialty care:
° If you
need to see a specialist frequently because of a chronic, complex,
or
serious medical condition, your primary care physician will work with
the
Plan to develop a treatment plan that allows you to see your specialist
for
a certain number of visits without additional referrals. Your primary
care
physician will use our criteria when creating your treatment plan
(the
physician may have to get an authorization or approval beforehand).
° If you are seeing a specialist when you enroll in our Plan, talk to
your
primary care physician. Your primary care physician will decide what
treatment you need. If he or she decides to refer you to a specialist, ask
if you can see your current specialist. If your current specialist does not
participate with us, you must receive treatment from a specialist who
does. Generally, we will not pay for you to see a specialist who does not
participate with our Plan.
° If you are seeing a specialist and your specialist leaves the Plan,
call your
primary care physician, who will arrange for you to see another
specialist.
You may receive services from your current specialist until we
can make
arrangements for you to see someone else.
° If you have a chronic or disabling condition and lose access to your
specialist because we:
°° terminate our contract with your specialist for other than cause;
or
°° drop out of the Federal Employees Health Benefits (FEHB)
Program
and you enroll in another FEHB Plan; or
°° reduce our service area and you enroll in another FEHB Plan,
you may be able to continue seeing your specialist for up to 90 days after
you receive notice of the change. Contact us or, if we drop out of the
Program, contact your new plan.
If you are in the second or third trimester of pregnancy and you lose access
to your specialist based on the above circumstances, you can continue to see
your specialist until the end of your postpartum care, even if it is beyond
the
90 days.
Your Plan primary care physician or specialist will make necessary hospital
arrangements and supervise your care. This includes admission to a skilled
nursing or other type of facility.
If you are in the hospital when your enrollment in our Plan begins, call our
customer service department immediately at 1-800-832-3211. If you are
new to the FEHB Program, we will arrange for you to receive care.
° Primary care
° Specialty care
° Hospital care 9
9 Page 10 11
2001 CIGNA
HealthCare of Virginia, Inc. 9 Section 3
If you changed from
another FEHB plan to us, your former plan will pay for
the hospital stay
until:
° You are discharged, not merely moved to an alternative care center; or
° The day your benefits from your former plan run out; or
° The
92nd day after you become a member of this Plan, whichever
happens first.
These provisions apply only to the benefit of the hospitalized person.
Under certain extraordinary circumstances, such as natural disasters, we may
have to delay your services or we may be unable to provide them. In that
case,
we will make all reasonable efforts to provide you with the necessary
care.
Your primary care physician has authority to refer you for most services.
For certain services, however, your physician must obtain approval from us.
Before giving approval, we consider if the service is covered, medically
necessary, and follows generally accepted medical practice.
A referral or Prior Authorization must be obtained prior to receiving
services
performed by any health care provider EXCEPT:
For services provided by
° Your Primary Care Physician;
° OB/
GYN Services; and
° Emergency Services or Urgently Needed Care.
A Referral must be obtained directly from your Primary Care Physician.
Your Primary Care Physician must provide a referral if you receive services
and benefits such as Specialty Care Physician services. If you receive
services which require a referral without a referral from your Primary
Care Physician, you will be obligated to pay for the unauthorized Services.
We will not pay for such unauthorized Services.
Certain benefits and services require Prior Authorization from us. Prior
Authorization must always be obtained through your Plan Provider. If Prior
Authorization is required from us, your Primary Care Physician or Specialty
Care Physician will make arrangements with our Medical Department Staff.
Prior Authorization is required for the following types of benefits and
services such as: Inpatient and Outpatient Hospital Services, Rehabilitative
Therapy, Skilled Nursing Facility Services, Home Health Services, Second
Surgical Opinions, Services provided by a Non-Plan Provider, Durable
Medical Equipment and Prosthetic Devices.
If your coverage is terminated prior to the date of service, the service will
not be covered, regardless of any Prior Authorization given by us or your
Primary or Specialty Care Physician.
Circumstances beyond our control
Services requiring our prior approval
10
10 Page 11
12
2001 CIGNA HealthCare of Virginia, Inc. 10
Section 4
Section 4. Your costs for covered services
You
must share the cost of some services. You are responsible for:
A copayment is a fixed amount of money you pay to the provider when you
receive services.
Example: When you see your primary care physician you pay a
copayment of
$10 per office visit.
A deductible is a fixed expense you must incur for certain covered services
and supplies before we start paying benefits for them. We do not have a
deductible.
NOTE: If you change plans during open season, you do not have to start a
new deductible under your old plan between January 1 and the effective date
of your new plan. If you change plans at another time during the year, you
must begin a new deductible under your new plan.
Coinsurance is the percentage of our negotiated fee that you must pay for
your care.
Example: In our Plan, you pay 50% of our allowance for infertility
surgical procedures.
After your copayments total $1,000 per person or $2,000 per family
enroll-ment
in any calendar year, you do not have to pay any more for
covered
services. However, copayments for the following services do not
count
toward your out-of-pocket maximum, and you must continue to pay
copayments for these services:
° prescription drugs
° vision services
° mental health/
substance abuse
° external prosthetic appliances
° office visits
Be sure to keep accurate records of your copayments since you are
responsible for informing us when you reach the maximum.
° Copayments
° Deductible
° Coinsurance
Your out-of-pocket maximum for copayments 11
11 Page 12 13
2001 CIGNA HealthCare of Virginia, Inc. 11
Section 5
Section 5. Benefits Ð OVERVIEW (See page 6
for how our benefits changed this year and page 48 for a benefits summary.)
NOTE: This benefits section is divided into subsections. Also read
the General Exclusions in Section 6; they apply to
the benefits in the
following subsections. Please read the important things you should keep in mind
at the beginning
of each subsection. To obtain claims forms, claims filing
advice, or more information about our benefits, contact us at
1-800-832-3211
or at our website at www. cigna. com/ healthcare.
° Medical emergency
(d) Emergency services/ accidents
.........................................................................................................................
25-26
° Inpatient hospital
° Outpatient hospital or ambulatory surgical
center
(c) Services provided by a hospital or other facility, and ambulance services
..................................................... 22-24
° Surgical procedures
° Reconstructive surgery
(b) Surgical and anesthesia services provided by physicians and other health
care professionals ....................... 19-21
° Diagnostic and treatment services
° Lab, X-ray, and other
diagnostic tests
° Preventive care, adult
° Preventive care,
children
° Maternity care
° Family planning
°
Infertility services
° Allergy care
° Treatment therapies
° Rehabilitative therapies
(a) Medical services and supplies provided by physicians and other health
care professionals .......................... 12-18
° Hearing services
(testing, treatment, and supplies)
° Vision services (testing, treatment, and supplies)
° Foot care
° Orthopedic and prosthetic devices
° Durable medical equipment
(DME)
° Home health services
° Alternative treatments
°
Educational classes and programs
° Oral and maxillofacial surgery
° Organ/ tissue transplants
° Anesthesia
° Extended care benefits/ skilled nursing care facility benefits
° Hospice care
° Ambulance
(e) Mental health and substance abuse benefits
....................................................................................................
27-28
(f) Prescription drug benefits
................................................................................................................................
29-30
(g) Special features
....................................................................................................................................................
31
° Flexible benefits
° 24 hour nurse line
° Services
for deaf and hearing impaired
° High risk pregnancies
° Centers
of Excellence for transplants/ heart surgery/ etc.
° Travel benefit/
services overseas
(h) Dental benefits
......................................................................................................................................................
32
(i) Non-FEHB benefits available to Plan members
..................................................................................................
33
Summary of benefits
............................................................................................................................................
48
° Ambulance 12
12 Page
13 14
2001 CIGNA HealthCare of
Virginia, Inc. 12 Section 5( a)
Diagnostic and treatment
services
Professional services of physicians $10 per office visit
° In physician's office
° Office medical consultations
°
Second surgical opinion
Professional services of physicians Nothing
° In an urgent care
center
° During a hospital stay
° In a skilled nursing facility
° Initial examination of a newborn child covered under a family
enrollment
Note: You pay nothing for the physician's service, however a facility
copayment may apply. Refer to the facility charges identified in this
Section 5.
Lab, X-ray and other diagnostic tests
Tests, such as: Nothing
° Blood tests
° Urinalysis
° Pap tests
°
Pathology
° X-rays
° Mammograms
° CAT Scans/ MRI
° Ultrasound
° Electrocardiogram and EEG
Note: You pay nothing for Lab, X-rays and other diagnostic tests, however a
provider or facility copayment may apply. Refer to the
provider/ facility charges identified in this Section 5.
Benefit Description You pay
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Section 5 (a). Medical services and supplies provided by physicians and
other health care professionals
Here are some important things to keep in
mind about these benefits:
° Please remember that all benefits are
subject to the definitions, limitations, and
exclusions in this brochure and
are payable only when we determine they are
medically necessary.
° Plan physicians must provide or arrange your care.
° We have no
calendar year deductible.
° Be sure to read Section 4, Your costs for
covered services for valuable informa-tion
about how cost sharing works.
Also read Section 9 about coordinating
benefits with other coverage,
including with Medicare. 13
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2001 CIGNA
HealthCare of Virginia, Inc. 13 Section 5( a)
Preventive care,
adult You pay
Routine screenings, such as: Nothing
° Blood lead
level Ð One annually
° Total Blood Cholesterol Ð once every
three years, ages 19 through 64
° Colorectal Cancer Screening, including
°° Fecal occult
blood test
°° Sigmoidoscopy, screening Ð every five years
starting at age 50
Prostate Specific Antigen (PSA test) Ð one annually for men age 40 and
older
Routine pap test
Note: The office visit is covered if pap test is
received on the same day; see Diagnostic and treatment services, above.
Note: You pay nothing for routine screenings, however a provider or facility
copayment may apply. Refer to the provider/ facility
charges identified in
this Section 5.
Routine mammogram Ð Covered once annually. In addition to routine Nothing
screenings, mammograms are covered when prescribed by the doctors
as
medically necessary to diagnose or treat your illness.
Not covered:
Physical exams required for obtaining or continuing All charges. employment or
insurance, attending schools or camp, or travel.
Routine Immunizations, limited to: Nothing
° Tetanus-diphtheria (Td)
booster Ð once every 10 years, ages 19 and over (except as provided for
under Childhood immunizations)
° Influenza/ Pneumococcal vaccines, annually, age 65 and over
Preventive care, children
° Childhood immunizations and
injections recommended by the Nothing American Academy of Pediatrics
Note: You pay nothing for childhood immunizations, however a provider or
facility copayment may apply. Refer to the provider/
facility charges
identified in this Section 5.
° Examinations, such as: $10 per office visit
°° Eye exams
through age 17 to determine the need for vision correction
°° Ear exams through age 17 to determine the need for hearing
correction
°° Examinations done on the day of immunizations (through
age 22)
° Well-child care charges for routine examinations,
immunizations and care (through age 22)
° Early intervention services
(through age 2) 14
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2001 CIGNA HealthCare of
Virginia, Inc. 14 Section 5( a)
Maternity care You pay
Complete maternity (obstetrical) care, such as:
° Prenatal care
° Delivery
° Postnatal care
Note: Here are some things to keep in mind:
° You do not need to
obtain prior authorization for your normal delivery; see page 9 for other
circumstances, such as extended
stays for you or your baby.
° You may remain in the hospital up to 48
hours after a regular delivery and 96 hours after a cesarean delivery. We will
extend
your inpatient stay if medically necessary.
° We cover routine
nursery care of the newborn child during the covered portion of the mother's
maternity stay. We will cover other care of an
infant who requires non-routine treatment only if we cover the infant under a
Self and Family enrollment.
° We pay hospitalization and surgeon services (delivery) the same as for
illness and injury. See Hospital benefits (Section 5c) and Surgery
benefits
(Section 5b).
Not covered: Routine sonograms to determine fetal age, size or sex . All
charges.
Family planning
° Voluntary sterilization Nothing
Note:
You pay nothing for Voluntary sterilization, however a provider or facility
copayment may apply. Refer to the provider/ facility charges
identified in this Section 5.
° Surgically implanted contraceptives $10 per office visit
°
Injectable contraceptive drugs
° Intrauterine devices (IUDs)
Not covered: reversal of voluntary surgical sterilization, genetic All
charges. counseling.
Infertility services
Diagnosis of infertility $10 per office visit
Treatment of infertility, such as: 50% per procedure/ surgery
°
Artificial insemination:
°° intravaginal insemination (IVI)
°° intracervical insemination (ICI)
°° intrauterine
insemination (IUI)
° Fertility drugs
Note: We cover injectable fertility drugs under medical benefits and oral
fertility drugs under the prescription drug benefit.
Not covered: All charges.
° Assisted reproductive technology (ART)
procedures, such as:
°° in vitro fertilization
°° embryo
transfer and GIFT
° Services and supplies related to excluded ART
procedures
° Cost of donor sperm
$10 for the first office visit to confirm pregnancy; no copay
for all
pre-/ post-delivery visits thereafter. 15
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2001
CIGNA HealthCare of Virginia, Inc. 15 Section 5( a)
Nothing,
however a provider or facility copayment may apply.
Allergy care You pay
Testing and treatment $10 per office visit
Allergy injection
Allergy serum Nothing
Treatment therapies
° Chemotherapy and radiation therapy
Note: High dose chemotherapy in association with autologous bone marrow
transplants are limited to those transplants listed under
Organ/ Tissue Transplants on page 21.
° Respiratory and inhalation
therapy
° Dialysis Ð Hemodialysis and peritoneal dialysis
°
Intravenous (IV)/ Infusion Therapy Ð Home IV and antibiotic therapy
° Growth hormone therapy (GHT)
Note: We will only cover GHT when your PCP has received our prior
authorization Ð Prior approval must be received before you begin
treatment; otherwise, we will only cover GHT services from the date your PCP
receives prior authorization. If prior authorization is not
received or if
we determine GHT is not medically necessary, we will not cover the GHT or
related services and supplies. GHT is covered
under the prescription drug
benefit. See Services requiring our prior approval in Section 3.
Rehabilitative therapies
Physical therapy, occupational therapy
and speech therapy $20 per office visit
° 60 visits total per condition
for the services of each of the following:
°° qualified physical
therapists;
°° speech therapists;
°° occupational
therapists; and
°° chiropractors.
Note: We only cover therapy to restore bodily function or speech when there
has been a total or partial loss of bodily function or
functional speech due to illness or injury.
Not covered: All charges.
° long-term rehabilitative therapy
° exercise programs
° cardiac and pulmonary rehabilitation
programs
Hearing services (testing, treatment, and supplies)
° Hearing
testing for children through age 17 (see Preventive care, $10 per office
visit children)
Not covered: All charges.
° all hearing testing
° hearing
aids, testing and examinations for them 16
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2001
CIGNA HealthCare of Virginia, Inc. 16 Section 5( a)
Vision
services (testing, treatment, and supplies) You pay
One pair of
eyeglasses or contact lenses for treatment of keratoconus or $10 per office
visit post-cataract surgery
Eye exam to determine the need for vision correction for children $10 per
office visit through age 17 (see preventive care)
Not covered: All
charges.
° Eyeglasses or contact lenses and examinations for them
° Eye exercises and orthoptics
° Radial keratotomy and other
refractive surgery
° Routine refractions
Foot care
Routine foot care when you are under active treatment
for medical $10 per office visit conditions such as diabetes; fungal infection
of the nail beds, circulatory
impairment; immunocomprimised patients.
See orthopedic and prosthetic devices for information on podiatric shoe
inserts.
Not covered: All charges.
° Cutting, trimming or removal of corns,
calluses, or the free edge of toenails, and similar routine treatment of
conditions of the foot,
except as stated above
° Treatment of weak, strained or flat feet
or bunions or spurs; and of any instability, imbalance or subluxation of the
foot (unless the
treatment is by open cutting surgery)
Orthopedic and prosthetic devices
° Artificial limbs and eyes;
hands or hooks. First $200 up to a maximum Plan benefit of $1,000 per member per
calendar year.
° Externally worn breast prostheses and surgical bras, including Nothing
necessary replacements, following a mastectomy.
° Internal prosthetic devices, such as artificial joints, pacemakers,
cochlear implants, and surgically implanted breast implant following
mastectomy. Note: See 5( b) for coverage of the surgery to insert the
device.
Not covered: All charges.
° orthopedic and corrective shoes
° arch supports
° foot orthotics
° heel pads and heel
cups
° lumbosacral supports
° corsets, trusses, elastic
stockings, support hose, and other supportive devices
° prosthetic replacements due to wear and tear, loss, theft or
destruction.
° Corrective orthopedic appliances for non-dental treatment
of temporomandibular joint (TMJ) pain dysfunction syndrome
° Biomechanical devices
° Penile prosthetics 17
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2001 CIGNA HealthCare of Virginia, Inc. 17
Section 5( a)
Durable medical equipment (DME) You pay
Rental or purchase, at our option, including repair and adjustment, of
Nothing up to a maximum Plan durable medical equipment prescribed by your Plan
physician and benefit of $3,500.
received from a vendor approved by the
Plan, such as oxygen tents and dialysis equipment. Under this benefit, we also
cover:
° Hospital beds;
° Wheelchairs (limited to the lowest cost
alternative to satisfy medical necessity);
° Crutches;
° Walkers;
° blood glucose monitors and blood
glucose monitors for the legally blind;
° insulin pumps and infusion devices;
° respirators; and
° oxygen tents.
Note: Your PCP will prescribe and arrange for a participating health care
provider to rent or sell you the durable medical equipment.
We will not cover equipment received from a non-participating health care
provider unless your PCP has received our prior authorization.
Not covered: All charges.
° Hygienic or self-help items or
equipment, or item or equipment that are primarily for comfort or convenience,
such as bathtub chairs,
safety grab bars, stair gliders or elevators, over-the-bed tables, saunas
or exercise equipment;
° Environmental control equipment, such as air purifiers, humidifiers,
and electrostatic machines;
° Institutional equipment such as air
fluidized beds and diathermy machines;
° Consumable medical
supplies including, but not limited to, bandages and other disposable supplies,
skin preparations, test strips, ostomy
supplies, surgical leggings, elastic
stockings and wigs.
Home health services
° Home health care ordered by a Plan
physician and provided by a Nothing registered nurse (R. N.), licensed practical
nurse (L. P. N.), licensed
vocational nurse (L. V. N.), or home health aide.
° Services include oxygen therapy, intravenous therapy and medications.
Not covered: All charges.
° nursing care requested by, or for the
convenience of, the patient or the patient's family;
° nursing care primarily for hygiene, feeding, exercising, moving the
patient, homemaking, companionship or giving oral medication;
° services
primarily for rest, domiciliary or convalescent care. 18
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2001 CIGNA HealthCare of Virginia, Inc. 18
Section 5( a)
Alternative treatments You pay
No benefit
All charges.
Educational classes and programs
Coverage for classes/ programs
upon referral of the Plan such as: $10 per office visit
° Diabetes
self-management at a participating American Diabetes Association facility
° Asthma well aware classes
° Nutritional classes 19
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2001 CIGNA HealthCare of Virginia, Inc. 19
Section 5( b)
Section 5 (b). Surgical and anesthesia services
provided by physicians and other health care professionals
Here are some
important things to keep in mind about these benefits:
° Please
remember that all benefits are subject to the definitions, limitations, and
exclusions in this brochure and are payable only when we determine they are
medically necessary.
° Plan physicians must provide or arrange your care.
° We have no
calendar year deductible.
° Be sure to read Section 4, Your costs for
covered services for valuable information
about how cost sharing works.
Also read Section 9 about coordinating benefits
with other coverage,
including with Medicare.
° The amounts listed below are for the charges billed by a physician or
other health
care professional for your surgical care. Look in Section 5( c)
for charges associated
with the facility (i. e. hospital, surgical center,
etc.).
° YOUR PLAN PROVIDER MUST GET PRIOR AUTHORIZATION OF SOME
SURGICAL
PROCEDURES. Please refer to the prior authorization information
shown in
Section 3 to be sure which services require prior authorization and
identify
which surgeries require prior authorization.
Benefit Description You pay
Surgical procedures
°
Treatment of fractures, including casting Nothing
° Normal pre-and
post-operative care by the surgeon
° Correction of amblyopia and
strabismus
° Endoscopy procedure
° Biopsy procedure
°
Removal of tumors and cysts
° Correction of congenital anomalies (see
reconstructive surgery)
° Surgical treatment of morbid obesity Ð a
condition in which an individual weighs 200% of his or her normal weight
according to
the 1983 Metropolitan Life Insurance Company height-weight chart with a
history of morbid obesity for at least 5 years and has
complied with more
conservative methods of weight loss
° Insertion of internal prosthetic
devices. See 5( a) Ð Orthopedic braces and prosthetic devices for device
coverage information
° Voluntary sterilization Nothing
° Norplant (a surgically
implanted contraceptive) and intrauterine devices (IUDs) Note: Devices are
covered under 5( a)
° Treatment of burns
Note: Generally, we pay for internal prostheses
(devices) according to where the procedure is done. For example, we pay Hospital
benefits for a pacemaker and Surgery benefits for insertion of the pacemaker.
Surgical procedures continued on next page.
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Section 5( b)
Surgical procedures (Continued) You
pay
Not covered: All charges.
° Reversal of voluntary
sterilization
° Routine treatment of conditions of the foot; see
Foot care.
° Cosmetic therapy or surgery primarily for the
purpose of altering appearance.
Reconstructive surgery
° Surgery to correct a functional
defect Nothing
° Surgery to correct a condition caused by injury or
illness if:
°° the condition produced a major effect on the member's
appearance and
°° the condition can reasonably be expected to be corrected by such
surgery.
° Surgery to correct a condition that existed at or from birth
and is a significant deviation from the common form or norm. Examples of
congenital anomalies are: protruding ear deformities; cleft lip; cleft
palate; birth marks; webbed fingers; and webbed toes.
° All stages of breast reconstruction surgery following a mastectomy,
such as:
°° surgery to produce a symmetrical appearance on the other
breast;
°° treatment of any physical complications, such as
lymphedemas;
°° breast prostheses and surgical bras and replacements
(see Prosthetic devices).
Note: If you need a mastectomy, you may choose to have the procedure
performed on an inpatient basis and remain in the hospital up to 48 hours
after the procedure.
Not covered: All charges.
° Cosmetic surgery Ð any surgical
procedure (or any portion of a procedure) performed primarily to improve
physical appearance
through change in bodily form, except repair of accidental injury
° Surgeries related to sex transformation
Oral and maxillofacial surgery
Oral surgical procedures, with the
prior approval of Plan Medical Nothing Director, such as:
° Reduction of fractures of the jaws or facial bones;
° Surgical
correction of cleft lip, cleft palate or severe functional malocclusion;
° Removal of stones from salivary ducts;
° Excision of
leukoplakia or malignancies;
° Excision of cysts and incision of
abscesses when done as independent procedures; and
° Other surgical procedures that do not involve the teeth or their
supporting structures.
Not covered: All charges.
° Oral implants and transplants
° Procedures that involve the teeth or their supporting structures (such
as the periodontal membrane, gingiva, and alveolar bone) 21
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2001 CIGNA HealthCare of Virginia, Inc. 21
Section 5( b)
Organ/ tissue transplants You pay
Limited
to: Nothing
° Cornea
° Heart
° Heart/ lung
°
Kidney
° Kidney/ Pancreas
° Liver
° Lung
°
Pancreas
° Small bowel/ liver
° Allogeneic (donor) bone marrow
transplants
° Autologous bone marrow transplants (autologous stem cell
and peripheral stem cell support) for the following conditions: acute
lymphocytic or non-lymphocytic leukemia; advanced Hodgkin's lymphoma;
advanced non-Hodgkin's lymphoma; advanced
neuroblastoma; breast cancer;
multiple myeloma; epithelial ovarian cancer; and testicular, mediastinal,
retroperitoneal and
ovarian germ cell tumors
° National Transplant
Program (NTP) please see Section 5( g), Special Features
Limited Benefits Ð Treatment for breast cancer, multiple myeloma, and
epithelial ovarian cancer may be provided in an NCI-or
NIH-approved clinical
trial at a Plan-designated center of excellence and if approved by the Plan's
Medical Director in accordance with the
Plan's protocols.
Note: We cover
related medical and hospital expenses of the donor when we cover the recipient.
Not covered: All charges.
° Donor screening tests and donor search
expenses, except those performed for the actual donor
° Implants of artificial organs
° Transplants not listed as
covered
Anesthesia
Professional services provided in Ð Nothing
° Hospital (inpatient)
Professional services provided in Ð Nothing
° Hospital outpatient
department
° Skilled nursing facility
° Ambulatory surgical
center
° Office 22
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2001 CIGNA
HealthCare of Virginia, Inc. 22 Section 5( c)
Inpatient
hospital
Room and board, such as: Nothing
° ward, semiprivate,
or intensive care accommodations;
° general nursing care; and
°
meals and special diets.
NOTE: If you want a private room when it is not medically necessary, you pay
the additional charge above the semiprivate room rate.
Other hospital services and supplies, such as: Nothing
° Operating,
recovery, maternity, and other treatment rooms
° Prescribed drugs and
medicines
° Diagnostic laboratory tests and X-rays
°
Administration of blood, blood products and other biologicals
° Blood or
blood plasma
° Dressings, splints, casts, and sterile tray services
° Medical supplies and equipment, including oxygen
° Anesthetics
and anesthesia services
Not covered: All charges.
° Custodial care
° Non-covered
facilities, such as nursing homes, skilled nursing facilities, schools
° Personal comfort items, such as telephone, television, barber
services, guest meals and beds
° Private nursing care
Section 5 (c). Services provided by a hospital or other facility, and
ambulance services
Here are some important things to remember about these
benefits:
° Please remember that all benefits are subject to the
definitions, limitations, and
exclusions in this brochure and are payable
only when we determine they are
medically necessary.
° Plan physicians must provide or arrange your care and you must be
hospitalized
in a Plan facility.
° We have no calendar year deductible.
° Be sure to read Section
4, Your costs for covered services for valuable information
about how
cost sharing works. Also read Section 9 about coordinating benefits
with
other coverage, including with Medicare.
° The amounts listed below are for the charges billed by the facility (i.
e., hospital
or surgical center) or ambulance service for your surgery or
care. Any costs
associated with the professional charge (i. e., physicians,
etc.) are covered in
Section 5( a) or (b).
° Your Primary Care Physician must obtain our Prior Authorization for
Hospital
Stays, except for emergencies.
Benefit Description You pay
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2001 CIGNA HealthCare of Virginia, Inc. 23
Section 5( c)
Outpatient hospital or ambulatory surgical center
You pay
° Operating, recovery, and other treatment rooms Nothing
° Prescribed drugs and medicines
° Diagnostic laboratory tests,
X-rays, and pathology services
° Administration of blood, blood products
and other biologicals
° Blood and blood plasma
° Pre-surgical
testing
° Dressings, casts, and sterile tray services
° Medical
supplies, including oxygen
° Anesthetics and anesthesia services
NOTE: We cover hospital services and supplies related to dental procedures
when necessitated by a non-dental physical impairment.
We do not cover the dental procedures.
Not covered: blood and blood derivatives not replaced by the member All
charges.
Extended care benefits/ skilled nursing care facility benefits
Covered for up to 60 days per contract year when full-time skilled
Nothing nursing care is necessary and confinement in a skilled nursing facility
is medically appropriate as determined by a Plan doctor and approved by the
Plan.
Covered services include:
° Skilled and general nursing services
° Physicians visits
° Physiotherapy
° X-rays
°
Administration of drugs, medications and fluids
Not covered: All charges.
° Personal comfort items, such as
television and telephone
° Custodial care, rest cures, domiciliary or
convalescent care 24
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2001 CIGNA
HealthCare of Virginia, Inc. 24 Section 5( c)
Hospice care You
pay
Hospice care for a patient who as certified by a Plan doctor is in
the Nothing terminal stages of illness and who has a life expectancy of six
months
or less.
Hospice care services include:
° Inpatient care
° outpatient care
° physician services
° psychologist,
social worker or family counselor services for individual or family counseling
Not covered: All charges.
° Independent nursing
°
homemaker services, including services and supplies that are primarily to aid
you or your dependent in daily living
° services of a person who is a member of your family who normally
resides in your house
° services or supplies not listed in the Hospice
Care Program
° services for curative or life-prolonging procedures
° services for respite care
° nutritional supplements,
non-prescription drugs or substances, medical supplies, vitamins or minerals
° bereavement counseling
Ambulance
° Local professional ambulance service when
medically appropriate Nothing 25
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2001 CIGNA
HealthCare of Virginia, Inc. 25 Section 5( d)
Section 5 (d).
Emergency services/ accidents
Here are some important things to keep in mind
about these benefits:
° Please remember that all benefits are
subject to the definitions, limitations, and
exclusions in this brochure.
° We have no calendar year deductible.
° Be sure to read Section
4, Your costs for covered services for valuable informa-tion
about
how cost sharing works. Also read Section 9 about coordinating
benefits with
other coverage, including with Medicare.
What is a medical emergency?
A medical emergency is the sudden and
unexpected onset of a condition or an injury that you believe endangers
your
life or could result in serious injury or disability, and requires immediate
medical or surgical care. Some
problems are emergencies because, if not
treated promptly, they might become more serious; examples include
deep cuts
and broken bones. Others are emergencies because they are potentially
life-threatening, such as heart
attacks, strokes, poisonings, gunshot
wounds, or sudden inability to breathe. There are many other acute conditions
that we may determine are medical emergencies Ð what they all have in
common is the need for quick action.
What to do in case of emergency:
Emergencies inside or outside our
service area: Emergency Services are defined as the medical, surgical,
hospital and related health care services and testing, including ambulance
service, that are rendered by participating
or non-participating providers
and are required to treat a sudden unexpected onset of a bodily injury or a
serious
illness that manifests itself by symptoms of sufficient severity,
including severe pain, and which could reasonably
be expected, by a prudent
layperson who possesses an average knowledge of health and medicine, to result,
in the
absence of immediate medical attention, in (i) serious jeopardy to
the mental or physical health of the individual,
(ii) loss of life or
serious impairment to bodily functions, (iii) serious dysfunction of any of the
individual's bodily
functions, or (iv) in the case of a pregnant woman,
serious jeopardy to the health of the fetus. Included are
conditions which
produce loss of consciousness or excessive bleeding; or which may otherwise be
determined by
the Plan Medical Director in accordance with generally
accepted medical standards, to have been a condition
requiring immediate
medical attention. The presenting symptoms, as coded by the provider and
recorded by the
Hospital on the UB92 claim form or its successor, or the
final diagnosis, whichever reasonably indicated an
emergency medical
condition, will be the basis for the determination of coverage, provided such
symptoms
reasonably indicate an emergency.
In the event of an emergency, go to the closest emergency room or to the
nearest Participating Hospital or call 911
for help. Whenever possible,
contact your Primary Care Physician for direction. Participating Providers are
on call
twenty-four (24) hours a day, seven (7) days a week, to assist
Members needing Emergency Services.
For Emergency Services rendered outside the Service Area, Members must notify
Plan as soon as reasonably
possible. We may, at our option, arrange to have
Member transferred to a Participating Provider for continuing or
follow-up
care whenever medically prudent to do so.
Continuing or follow-up treatment, whether in or out of the Service Area, is
not covered unless rendered by a
Participating Provider or authorized in
advance by the Plan Medical Director.
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2001 CIGNA HealthCare of Virginia, Inc. 26
Section 5( d)
Benefit Description You pay
Emergency within our
service area
° Emergency care at a Plan doctor's office $10 per
office visit
° Emergency care at a Plan urgent care center $25 per
office visit
° Emergency care as an outpatient or inpatient at a
hospital, $50 per office visit. Copayment including doctors' services waived if
admitted to hospital
Not covered: Elective care or non-emergency care All charges
Emergency outside our service area
° Emergency care at a
doctor's office $10 per office visit
° Emergency care at an urgent care
center $25 per office visit
° Emergency care as an outpatient or
inpatient at a hospital, $50 per office visit. Copayment including doctors'
services waived if admitted to hospital
Not covered: All charges.
° Elective care or non-emergency care
° Emergency care provided outside the service area if the need for care
could have been foreseen before leaving the service area
Ambulance
Professional ambulance service when medically
appropriate. Nothing
See 5( c) for non-emergency service. 27
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2001 CIGNA HealthCare of Virginia, Inc. 27
Section 5( e)
Section 5 (e). Mental health and substance abuse
benefits
Parity
Beginning in 2001, all FEHB plans' mental health and
substance abuse benefits will
achieve "parity" with other
benefits. This means that we will provide mental health
and substance abuse
benefits differently than in the past.
When you get our approval for services and follow a treatment plan we
approve,
cost-sharing and limitations for Plan mental health and substance
abuse benefits will
be no greater than for similar benefits for other
illnesses and conditions.
Here are some important things to keep in mind about these benefits:
° All benefits are subject to the definitions, limitations, and
exclusions in this
brochure.
° We have no calendar year deductible.
° Be sure to read Section
4, Your costs for covered services for valuable information
about how
cost sharing works. Also read Section 9 about coordinating benefits
with
other coverage, including with Medicare.
° YOU MUST GET PREAUTHORIZATION OF THESE SERVICES. See the
Instructions after the benefits description below.
Benefit Description You pay
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Mental health and substance abuse benefits
All diagnostic and
treatment services recommended by a Plan Your cost sharing provider and
contained in a treatment plan that we approve. The responsibilities are no
treatment plan may include services, drugs, and supplies described greater
than for other elsewhere in this brochure. illness or conditions.
Note: Plan benefits are payable only when we determine the care is clinically
appropriate to treat your condition and only when you
receive the care as
part of a treatment plan that we approve.
° Professional services, including individual or group therapy by $10 per
office visit providers such as psychiatrists, psychologists, or clinical social
workers
° Medication management
° Diagnostic tests Nothing
° Inpatient Services provided by a
hospital or other facility Nothing
° Outpatient Services in approved
alternative care settings such Nothing, however a provider as partial
hospitalization, residential treatment, facility based copayment may apply.
intensive outpatient treatment
Not covered: Services we have not approved. All charges.
Note: OPM
will base its review of disputes about treatment plans on the treatment plan's
clinical appropriateness. OPM will generally
not order us to pay or provide one clinically appropriate treatment plan
in favor of another.
Mental health and substance abuse benefits continued on next page. 28
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2001 CIGNA HealthCare of Virginia, Inc. 28
Section 5( e)
Mental health and substance abuse benefits
(Continued)
To be eligible to receive these benefits you must
follow your treatment plan
and all the following authorization processes:
Mental Health and Substance Abuse Services are provided by CIGNA
Behavioral Health, Inc. You do not need a referral to receive these
services.
However, to obtain these services, you must call CIGNA
Behavioral Health
directly, their phone number can be found on your ID Card,
to get more
information or speak with someone about a specific problem. A
representa-tive
is available to assist you twenty-four (24) hours a day,
seven (7) days a
week. The representative will provide you with a choice of
providers in your
area and will authorize an appropriate number of visits.
If a mental health or substance abuse professional provider is treating you
under our plan as of January 1, 2001, you will be eligible for continued
coverage with your provider for up to 90 days under the following condition:
° If your mental health or substance abuse professional provider with
whom you are currently in treatment leaves the plan at our request for
other than cause.
If this condition applies to you, we will allow you reasonable time to
transfer
your care to a Plan mental health or substance abuse professional
provider.
During the transitional period, you may continue to see your
treating
provider and will not pay any more out-of-pocket than you did in
the year
2000 for services. This transitional period will begin with our
notice to you
of the change in coverage and will end 90 days after you
receive our notice.
If we write to you before October 1, 2000, the 90-day
period ends before
January 1 and this transitional benefit does not apply.
We may limit your benefits if you do not follow your treatment plan.
Preauthorization
Special transitional benefit
Limitation 29
29 Page
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2001 CIGNA HealthCare of
Virginia, Inc. 29 Section 5( f)
Section 5 (f). Prescription
drug benefits
Here are some important things to keep in mind about these
benefits:
° We cover prescribed drugs and medications, as described
in the chart beginning
on the next page.
° All benefits are subject to the definitions, limitations and exclusions
in this
brochure and are payable only when we determine they are medically
necessary.
° We have no calendar year deductible.
° Be sure to read Section
4, Your costs for covered services for valuable information
about how
cost sharing works. Also read Section 9 about coordinating benefits
with
other coverage, including with Medicare.
There are important features you should be aware of. These include:
° Who can write your prescription. A plan physician or licensed
dentist must write the prescription .
° Where you can obtain them.
You may fill the prescription at a plan retail pharmacy, or by plan
mail-order
pharmacy. You must fill the prescription at a plan retail
pharmacy. You may fill your maintenance medications
by mail through a plan
mail-order pharmacy.
° We use a formulary. A formulary is a listing of approved drug
products. The drugs and medications included
have been approved in
accordance with parameters established by us. This list is subject to periodic
review and
is amended as required.
These are the dispensing limitations. Ð
° Your
copayment for generic retail prescription drugs that are on the formulary is $5.
Your copayment for name
brand retail prescription drugs that are on the
formulary but do not have a generic equivalent is $15. Your
copayment for
name brand drugs that are on the formulary but do have a generic equivalent OR
for drugs that
are not on the formulary is $35. Each prescription order or
refill is limited to a consecutive thirty (30) day
supply at a retail
participating pharmacy, unless limited by the drug manufacturer's packaging.
° Maintenance medications prescribed by Plan doctors may also be obtained
through our mail order program.
Your copayment for generic mail order
prescription drugs that are on the formulary is $10. Your copayment for
name
brand mail order prescription drugs that are on the formulary but do not have a
generic equivalent is $40.
Your copayment for name brand mail order drugs
that are on the formulary but do have a generic equivalent
OR for mail order
drugs that are not on the formulary is $100. Each prescription order or refill
is limited to a
consecutive ninety (90) day supply at a mail order
participating pharmacy, unless limited by the manufacturer's
packaging.
Each prescription order or refill is further limited to:
°
"generic" drugs unless a generic alternative does not exist or
substitution is not permitted by state law.
° Coverage for prescription
drugs are subject to a Copayment. In no event will the Copayment exceed the cost
of
the drug.
° When you have to file a claim. Please refer to Section 7
"Filing a claim for covered services".
Prescription drug benefits begin on the next page.
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2001 CIGNA HealthCare of Virginia, Inc. 30
Section 5( f)
Benefit Description You pay
Covered medications
and supplies
We cover the following medications and supplies prescribed
by a Plan physician and obtained from a Plan pharmacy or through our mail
order program:
° Drugs and medicines that by Federal law of the
United States require a physician's prescription for their purchase, except as
excluded below
° Insulin, copay charge applies to each vial
° Disposable needles
and syringes for the administration of covered medications
° Drugs for sexual dysfunction (contact Plan for dose limits)
°
Oral and injectable contraceptive drugs and contraceptive devices (such as
diaphragms)
° Intravenous fluids and medication for home use, implantable drugs,
including Norplant, and some injectable drugs are covered under
Medical and
Surgical Benefits.
° Diabetic supplies such as test strips
°
Oral agent for controlling blood sugar
Here are some things to keep in mind about our prescription drug program:
° A generic equivalent will be dispensed if it is available, unless your
physician specifically requires a name brand. If you receive a name
brand
drug when a Federally-approved generic drug is available, and your physician has
not specified Dispense as Written for the name
brand drug, you have to pay
the difference in cost between the name brand drug and the generic.
Not covered: All charges.
° Drugs and supplies for cosmetic
purposes
° Vitamins (except for prenatal vitamins), and fluoride
products, nutrients and food supplements even if a physician prescribes or
administers them
° Non-prescription medicines
° Over the
counter drugs
° Drugs obtained from a non-Plan pharmacy except for
out-of-area emergencies
° Medical supplies such as dressings and antiseptics
° Drugs
to enhance athletic performance
° Smoking cessation drugs and
medications, including nicotine patches
° Diet pills or appetite
suppressants (except when used in the treatment of morbid obesity)
° Replacement of drugs due to loss or theft
° Prescriptions
more than one year from the original date of issue
° Injectable
fertility drugs (see Infertility benefit under Medical and Surgical Benefits for
limited coverage)
Retail Pharmacy
$5 per generic formulary drug.
$15 per name
brand formulary drug with no generic equivalent.
$35 per name brand formulary drug with generic equivalent OR
per
non-formulary drug.
Mail Order
$10 per generic formulary drug.
$40 per name brand formulary drug with no generic equivalent.
$100 per name brand formulary drug with generic equivalent OR
per
non-formulary drug.
Note: If there is no generic equivalent available, you
will
still have to pay the brand name copay 31
31
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2001
CIGNA HealthCare of Virginia, Inc. 31 Section 5( g)
Section 5
(g). Special Features
Feature Description
Under the flexible benefits option, we determine the most effective way to
provide services.
° We may identify medically appropriate alternatives to traditional care
and
coordinate other benefits as a less costly alternative benefit.
° Alternative benefits are subject to our ongoing review.
° By
approving an alternative benefit, we cannot guarantee you will get it
in the
future.
° The decision to offer an alternative benefit is solely ours, and we may
withdraw it at any time and resume regular contract benefits.
° Our decision to offer or withdraw alternative benefits is not subject
to
OPM review under the disputed claims process.
For any of your health concerns, 24 hours a day, 7 days a week, you may call
1-800-832-3211 and talk with a registered nurse who will discuss treatment
options and answer your health questions.
Deaf/ Hearing impaired individuals may access the member services
department by calling their state relay line.
Healthy Babies is a program that provides guidance and support to women
from pre-pregnancy through post-partum care. This program is designed to
promote better maternity care, reduce the number of premature births and
educate expectant parents.
CIGNA HealthCare members have access to the CIGNA Lifesource Organ
Transplant Network ® which is an organization of participating hospitals
which provides organ transplant services. As part of the rigorous
credentialing program, each hospital's transplant program is evaluated for
patient outcome, as well as waiting period, housing arrangements,
"patient
friendly" environment and the availability of
transportation, before it is
included in the CIGNA Lifesource Organ
Transplant Network ®.
We cover you for emergency services anywhere in the world.
Flexible benefits option
24 hour nurse line
Services for deaf and
hearing impaired
Centers of Excellence for transplants/ heart
surgery/ etc.
Travel benefit/ services overseas
High risk pregnancies 32
32 Page 33 34
2001 CIGNA
HealthCare of Virginia, Inc. 32 Section 5( h)
Dental benefits
Service You pay
The following preventive dental services are covered
by participating Nothing Plan dentists once every six months, or twice per
member per year
except as shown below:
° Consultations
°
Oral examination (two per year)
° Preventive care training
°
Prophylaxis (cleaning) with fluoride for children through age 18
°
Prophylaxis (cleaning) for adults (per two year)
° X-rays (single,
bitewing, panoramic)
Exceptions: Complete series of X-rays is available once every three years.
Topical application of fluoride is available one per year
for children through age 18.
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Here are some important things to keep
in mind about these benefits:
° Please remember that all benefits
are subject to the definitions, limitations, and
exclusions in this brochure
and are payable only when we determine they are
medically necessary.
° Plan dentists must provide or arrange your care.
° We have no
calendar year deductible.
° We cover hospitalization for dental
procedures only when prior authorized by the
Plan Medical Director and a
non-dental physical impairment exists which makes
hospitalization necessary
to safeguard the health of the patient; we do not cover
the dental procedure
unless it is described below.
° Be sure to read Section 4, Your costs for covered services for
valuable information
about how cost sharing works. Also read Section 9 about
coordinating benefits
with other coverage, including with Medicare. 33
33 Page 34 35
2001 CIGNA HealthCare of Virginia, Inc. 33
Section 5( i)
Section 5 (i). Non-FEHB benefits available to Plan
members
The benefits on this page are not part of the FEHB contract or
premium, and you cannot file an FEHB disputed claim
about them. Fees
you pay for these services do not count toward FEHB deductibles or out-of-pocket
maximums.
Guest Privileges
If you or a covered family member temporarily
moves outside of the service area for at least 90 days, you may be eligible
for the Plan's "guest privileges" program. The "guest
privileges" program allows participants to enroll as "guests" in
another CIGNA HealthCare site. This program is only available when you or
your covered family member is temporarily
relocating to an approved CIGNA
guest site. Guest privileges is an ideal way to arrange for benefits in
situations such as:
a temporary job transfer/ work assignments; college
child attending school away from home, etc. You should be aware
that your
FEHBP benefits will NOT follow you to the guest site. You will be covered by the
CIGNA HealthCare "guest
privileges" program plan of benefits.
Contact member services at 1-800-832-3211 for more information. 34
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2001 CIGNA HealthCare of Virginia, Inc. 34
Section 6
Section 6. General exclusions Ñ things we don't
cover
The exclusions in this section apply to all benefits. Although
we may list a specific service as a benefit, we will not
cover it unless
your Plan doctor determines it is medically necessary to prevent, diagnose, or
treat your illness,
disease, injury, or condition and we agree, as discussed
under Services Requiring Our Prior Approval on page 9.
We do not cover the following:
° Care by non-Plan providers except
for authorized referrals or emergencies (see Emergency Benefits);
°
Services, drugs, or supplies you receive while you are not enrolled in this
Plan;
° Services, drugs, or supplies that are not medically necessary;
° Services, drugs, or supplies not required according to accepted
standards of medical, dental, or psychiatric practice;
° Experimental or
investigational procedures, treatments, drugs or devices;
° Services,
drugs, or supplies related to abortions, except when the life of the mother
would be endangered if the fetus
were carried to term or when the pregnancy
is the result of an act of rape or incest;
° Services, drugs, or supplies related to sex transformations; or
° Services, drugs, or supplies you receive from a provider or facility
barred from the FEHB Program. 35
35 Page 36 37
2001 CIGNA
HealthCare of Virginia, Inc. 35 Section 7
Section 7. Filing a
claim for covered services
When you see Plan physicians, receive
services at Plan hospitals and facilities, or obtain your prescription drugs at
Plan
pharmacies, you will not have to file claims. Just present your
identification card and pay your copayment.
You will only need to file a claim when you receive emergency services from
non-plan providers. Sometimes these
providers bill us directly. Check with
the provider. If you need to file the claim, here is the process:
In most cases, providers and facilities file claims for you. Physicians must
file on the form HCFA-1500, Health Insurance Claim Form. Facilities will
file on the UB-92 form. For claims questions and assistance, call us at
1-800-832-3211.
When you must file a claim Ð such as for out-of-area care Ð submit it
on the
HCFA-1500 or a claim form that includes the information shown below.
Bills and receipts should be itemized and show:
° Covered member's name and ID number;
° Name and address
physician or facility that provided the service or supply;
° Dates you
received the services or supplies;
° Diagnosis;
° Type of each
service or supply;
° The charge for each service or supply;
° A
copy of the explanation of benefits, payments, or denial from any
primary
payer Ð such as the Medicare Summary Notice (MSN); and
° Receipts, if you paid for your services.
Submit your claims to: Please refer to your ID card for the address to
mail any claims.
Send us all of the documents for your claim as soon as possible. You must
submit the claim by December 31 of the year after the year you received the
service, unless timely filing was prevented by administrative operations of
Government or legal incapacity, provided the claim was submitted as soon
as reasonably possible.
Please reply promptly when we ask for additional information. We may
delay processing or deny your claim if you do not respond.
Medical, hospital and drug benefits
Deadline for filing your claim
When we need more information 36
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2001 CIGNA
HealthCare of Virginia, Inc. 36 Section 8
Section 8. The
disputed claims process
Follow this Federal Employees Health Benefits
Program disputed claims process if you disagree with our decision on
your
claim or request for services, drugs, or supplies Ð including a request for
preauthorization:
Ask us in writing to reconsider our initial decision. Write to us at: CIGNA
HealthCare of Virginia, Inc.,
7501 Boulders View Drive, Suite 600, Richmond,
Virginia 23225. You must:
(a) Write to us within 6 months from the date of our decision; and
(b) Send your request to us at: CIGNA HealthCare of Virginia, Inc., 7501
Boulders View Drive, Suite 600,
Richmond, Virginia 23225; and
(c) Include a statement about why you believe our initial decision was wrong,
based on specific benefit
provisions in this brochure; and
(d) Include copies of documents that support your claim, such as physicians'
letters, operative reports, bills,
medical records, and explanation of
benefits (EOB) forms.
We have 30 days from the date we receive your request to:
(a) Pay the
claim (or, if applicable, arrange for the health care provider to give you the
care); or
(b) Write to you and maintain our denial Ð go to step 4; or
(c) Ask
you or your provider for more information. If we ask your provider, we will send
you a copy of our
request Ð go to step 3.
You or your provider must send the information so that we receive it within
60 days of our request. We will then
decide within 30 more days.
If we do not receive the information within 60 days, we will decide within 30
days of the date the information
was due. We will base our decision on the
information we already have.
We will write to you with our decision.
If you do not agree with our decision, you may ask OPM to review it.
You
must write to OPM within:
° 90 days after the date of our letter
upholding our initial decision; or
° 120 days after you first wrote to us Ð if we did not answer that
request in some way within 30 days; or
° 120 days after we asked for
additional information.
Write to OPM at: Office of Personnel Management, Office of Insurance
Programs, Contracts Division III,
P. O. Box 436, Washington, D. C.
20044-0436.
Send OPM the following information:
° A statement about why you
believe our decision was wrong, based on specific benefit provisions in this
brochure;
° Copies of documents that support your claim, such as physicians'
letters, operative reports, bills, medical
records, and explanation of
benefits (EOB) forms;
° Copies of all letters you sent to us about the claim;
° Copies
of all letters we sent to you about the claim; and
° Your daytime phone
number and the best time to call.
1
2
3
4
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2001 CIGNA
HealthCare of Virginia, Inc. 37 Section 8
The disputed claims
process (continued)
Note: If you want OPM to review different
claims, you must clearly identify which documents apply to
which claim.
Note: You are the only person who has a right to file a disputed claim with
OPM. Parties acting as your
representative, such as medical providers, must
provide a copy of your specific written consent with the review
request.
Note: The above deadlines may be extended if you show that you were unable to
meet the deadline because of
reasons beyond your control.
OPM will review your disputed claim request and will use the information it
collects from you and us to decide
whether our decision is correct. OPM will
send you a final decision within 60 days. There are no other adminis-trative
appeals.
If you do not agree with OPM's decision, your only recourse is to sue. If you
decide to sue, you must file the suit
against OPM in Federal court by
December 31 of the third year after the year in which you received the disputed
services, drugs, or supplies. This is the only deadline that may not be
extended.
OPM may disclose the information it collects during the review process to
support their disputed claim decision.
This information will become part of
the court record.
You may not sue until you have completed the disputed claims process.
Further, Federal law governs your
lawsuit, benefits, and payment of
benefits. The Federal court will base its review on the record that was before
OPM when OPM decided to uphold or overturn our decision. You may recover
only the amount of benefits in
dispute.
NOTE: If you have a serious or life threatening condition (one that
may cause permanent loss of bodily functions or
death if not treated as soon
as possible), and
(a) We haven't responded yet to your initial request for care or
preauthorization/ prior approval, then call us at
1-800-832-3211 and we will
expedite our review; or
(b) We denied your initial request for care or preauthorization/ prior
approval, then:
°° If we expedite our review and maintain our
denial, we will inform OPM so that they can give your claim expedited
treatment too, or
°° You can call OPM's Health Benefits Contracts Division III at
202-606-0737 between 8 a. m. and 5 p. m. eastern time.
5
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2001 CIGNA HealthCare of
Virginia, Inc. 38 Section 9
Section 9. Coordinating benefits
with other coverage
You must tell us if you are covered or a family
member is covered under
another group health plan or have automobile
insurance that pays health care
expenses without regard to fault. This is
called "double coverage."
When you have double coverage, one plan normally pays its benefits in full
as the primary payer and the other plan pays a reduced benefit as the
secondary payer. We, like other insurers, determine which coverage is
primary according to the National Association of Insurance Commissioners'
guidelines.
When we are the primary payer, we will pay the benefits described in this
brochure.
When we are the secondary payer, we will determine our allowance. After
the primary plan pays, we will pay what is left of our allowance, up to our
regular benefit. We will not pay more than our allowance.
Medicare is a Health Insurance Program for:
°° People 65 years of
age and older.
°° Some people with disabilities, under 65 years of
age.
°° People with End-Stage Renal Disease (permanent kidney
failure
requiring dialysis or a transplant).
Medicare has two parts:
°° Part A (Hospital Insurance). Most
people do not have to pay for Part A.
°° Part B (Medical Insurance).
Most people pay monthly for Part B.
If you are eligible for Medicare, you may have choices in how you get your
health care. Medicare + Choice is the term used to describe the various
health
plan choices available to Medicare beneficiaries. The information in
the
next few pages shows how we coordinate benefits with Medicare, depending
on the type of Medicare managed care plan you have.
The Original Medicare Plan is available everywhere in the United States.
It is the way most people get their Medicare Part A and Part B benefits. You
may go to any doctor, specialist, or hospital that accepts Medicare.
Medicare
pays its share and you pay your share. Some things are not covered
under
Original Medicare, like prescription drugs.
When you are enrolled in this Plan and Original Medicare, you still need to
follow the rules in this brochure for us to cover your care. Your care must
continue to be authorized by your Plan PCP, or recertified as required.
We will not waive any of our copayments or coinsurance.
(Primary payer chart begins on next page.)
When you have other health coverage
° What is Medicare?
° The Original Medicare Plan 39
39
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2001
CIGNA HealthCare of Virginia, Inc. 39 Section 9
Primary Payer
Chart
A. When either you Ð or your covered spouse Ð are age 65 or
over and É Then the primary payer is...
Original Medicare This Plan
1) Are eligible for Medicare based on disability, and
.................................................................................
4 a) Are an annuitant, or
b) Are an active employee
............................................................................ 4
1) Are an active employee with the Federal government (including when you
or a family member are eligible for Medicare solely because of a
disability), 4
2) Are an annuitant, 4
3) Are a reemployed annuitant with the Federal
government whenÉ
................................................ 4
a) The position is excluded from FEHB, or
b) The position is not excluded from FEHB
............................................... 4
Ask your employing office
which of these applies to you.
4) Are a Federal judge who retired under title 28, U. S. C., or a Tax Court
judge
who retired under Section 7447 of title 26, U. S. C. (or if your
covered spouse 4
is this type of judge),
5) Are enrolled in Part B only, regardless of your employment status, 4 4
(for Part B (for other
services) services)
6) Are a former Federal employee receiving Workers' Compensation and 4
the Office of Workers' Compensation Programs has determined that (except for
claims
you are unable to return to duty, related to Workers'
Compensation.)
The following chart illustrates whether Original Medicare or this Plan should
be the primary payer for you according to
your employment status and other
factors determined by Medicare. It is critical that you tell us if you or a
covered family
member has Medicare coverage so we can administer these
requirements correctly.
1) Are within the first 30 months of eligibility to receive Part A benefits 4
solely because of ESRD,
2) Have completed the 30-month ESRD coordination period and are 4
still
eligible for Medicare due to ESRD,
3) Become eligible for Medicare due to ESRD after Medicare became 4
primary for you under another provision,
B. When you Ð or a covered family member Ð have Medicare
based
on end stage renal disease (ESRD) andÉ
C. When you or a covered family member have FEHB andÉ 40
40 Page 41 42
2001 CIGNA HealthCare of Virginia, Inc. 40
Section 9
° Claims process Ð You probably will never
have to file a claim form when
you have both our Plan and Medicare. Please
note, if your Plan physician
does not participate in Medicare, you will have
to file a claim with
Medicare.
° When we are the primary payer, we process the claim first.
°
When Original Medicare is the primary payer, Medicare processes your
claim
first. In most cases, your claims will be coordinated automatically
and we
will pay the balance of covered charges. You will not need to do
anything.
To find out if you need to do something about filing your claims,
call us at
1-800-832-3211, or write to CIGNA HealthCare of Virginia,
Inc., 7501
Boulders View Drive, Suite 600, Richmond, Virginia 23225.
You may also visit
our website at www. cigna. com/ healthcare. In this
case we do not waive any
out-of-pocket costs.
If you are eligible for Medicare, you may choose to enroll in and get your
Medicare benefits from a Medicare managed care plan. These are health
care choices (like HMOs) in some areas of the country. In most Medicare
managed care plans, you can only go to doctors, specialists, or hospitals
that
are part of the plan. Medicare managed care plans cover all Medicare
Part A
and B benefits. Some cover extras, like prescription drugs. To learn
more
about enrolling in a Medicare managed care plan, contact Medicare at
1-800-MEDICARE (1-800-633-4227) or at www. medicare. gov. If you enroll
in a Medicare managed care plan, the following options are available to you:
This Plan and another Plan's Medicare managed care plan: You may
enroll in another plan's Medicare managed care plan and also remain enrolled
in our FEHB plan. We will still provide benefits when your Medicare
managed care plan is primary, even out of the managed care plan's network
and/ or service area (if you use our Plan providers), but we will not waive
any
of our copayments, coinsurance, or deductibles.
Suspended FEHB coverage and a Medicare managed care plan: If you
are an annuitant or former spouse, you can suspend your FEHB coverage to
enroll in a Medicare managed care plan, eliminating your FEHB premium.
(OPM does not contribute to your Medicare managed care plan premium.)
For information on suspending your FEHB enrollment, contact your retire-ment
office. If you later want to re-enroll in the FEHB Program, generally
you may do so only at the next open season unless you involuntarily lose
coverage or move out of the Medicare + Choice service area.
Note: If you choose not to enroll in Medicare Part B, you can still be
covered
under the FEHB Program. We cannot require you to enroll in Medicare.
TRICARE is the health care program for eligible dependents of military
persons and retirees of the military. TRICARE includes the CHAMPUS
program. If both TRICARE and this Plan cover you, we pay first. See your
TRICARE Health Benefits Advisor if you have questions about TRICARE
coverage.
° Medicare managed care plan
° Enrollment in Medicare Part B
TRICARE 41
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2001 CIGNA HealthCare of
Virginia, Inc. 41 Section 9
We do not cover services that:
° you need because of a workplace-related disease or injury that the
Office
of Workers' Compensation Programs (OWCP) or a similar Federal or
State agency determines they must provide; or
° OWCP or a similar agency pays for through a third party injury
settlement
or other similar proceeding that is based on a claim you filed
under
OWCP or similar laws.
Once OWCP or similar agency pays its maximum benefits for your treatment,
we will cover your benefits. You must use our providers.
When you have this Plan and Medicaid, we pay first.
We do not cover
services and supplies when a local, State, or Federal
Government agency
directly or indirectly pays for them.
When you receive money to compensate you for medical or hospital care for
injuries or illness caused by another person, you must reimburse us for any
expenses we paid. However, we will cover the cost of treatment that exceeds
the amount you received in the settlement.
If you do not seek damages you must agree to let us try. This is called
subrogation. If you need more information, contact us for our subrogation
procedures.
Medicaid
When other Government agencies are responsible
for your care
When others are responsible for injuries
Workers' Compensation 42
42 Page 43 44
2001 CIGNA
HealthCare of Virginia, Inc. 42 Section 10
Section 10.
Definitions of terms we use in this brochure
January 1 through December
31 of the same year. For new enrollees, the
calendar year begins on the
effective date of their enrollment and ends on
December 31 of the same year.
A copayment is a fixed amount of money you pay when you receive covered
services. See page 10.
Coinsurance is the percentage of our allowance that you must pay for your
care. See page 10.
Care we provide benefits for, as described in this brochure.
A deductible
is a fixed amount of covered expenses you must incur for
certain covered
services and supplies before we start paying benefits for
those services.
See page 10.
Experimental, investigational and unproven services are medical, surgical,
diagnostic, psychiatric, substance abuse or other health care technologies,
supplies, treatments, procedures, drug therapies or devices that are
deter-mined
by our Medical Director to be:
° not approved by the U. S. Food and Drug Administration (FDA) to be
lawfully marketed for the proposed use and not identified by The United
States Pharmacopoeia Dispensing Information, or the American Hospital
Formulary Service;
° the subject of review or approval by an Institutional Review Board for
the
proposed use;
° the subject of an ongoing clinical trial that meets the definition of a
phase
I, II or III Clinical Trial as set forth in the FDA regulations,
regardless of
whether the trial is subject to FDA oversight (except as set
forth in the
"Clinical Trials for Treatment Studies on Cancer and
Life-threatening
Conditions" provision of "Section IV. Covered
Services and Supplies"); or
° not demonstrated, through existing peer-reviewed literature to be safe
and
effective for treating or diagnosing the condition or illness for which
its
use is proposed.
Medically necessary covered Services and Supplies are those Services and
Supplies that are determined by our Medical Director to be:
° No more than required to meet your basic health needs; and
°
consistent with the diagnosis of the condition for which they are
required;
and
° consistent in type, frequency and duration of treatment with
scientifically
based guidelines as determined by medical research; and
° required for purposes other than the comfort and convenience of the
patient or his Physician; and
° rendered in the least intensive setting that is appropriate for the
delivery
of health care; and
° of demonstrated medical value.
Us and we refer to CIGNA HealthCare of Virginia, Inc.
You refers to the enrollee and each covered family member.
Calendar year
Copayment
Coinsurance
Covered services
Deductible
Experimental or investigational services
Medical necessity
Us/ We
You 43
43
Page 44 45
2001
CIGNA HealthCare of Virginia, Inc. 43 Section 11
Section 11.
FEHB facts
We will not refuse to cover the treatment of a condition that
you had before
you enrolled in this Plan solely because you had the
condition before you
enrolled.
See www. opm. gov/ insure. Also, your employing or retirement office can
answer your questions, and give you a Guide to Federal Employees Health
Benefits Plans, brochures for other plans, and other materials you need
to
make an informed decision about:
° When you may change your enrollment;
° How you can cover your
family members;
° What happens when you transfer to another Federal
agency, go on leave
without pay, enter military service, or retire;
° When your enrollment ends; and
° When the next open season for
enrollment begins.
We don't determine who is eligible for coverage and, in most cases, cannot
change your enrollment status without information from your employing or
retirement office.
Self Only coverage is for you alone. Self and Family coverage is for you,
your spouse, and your unmarried dependent children under age 22, including
any foster children or stepchildren your employing or retirement office
authorizes coverage for. Under certain circumstances, you may also con-tinue
coverage for a disabled child 22 years of age or older who is incapable
of self-support.
If you have a Self Only enrollment, you may change to a Self and Family
enrollment if you marry, give birth, or add a child to your family. You may
change your enrollment 31 days before to 60 days after that event. The Self
and Family enrollment begins on the first day of the pay period in which the
child is born or becomes an eligible family member. When you change to
Self and Family because you marry, the change is effective on the first day
of
the pay period that begins after your employing office receives your
enroll-ment
form; benefits will not be available to your spouse until you
marry.
Your employing or retirement office will not notify you when a family
member is no longer eligible to receive health benefits, nor will we. Please
tell us immediately when you add or remove family members from your
coverage for any reason, including divorce, or when your child under age 22
marries or turns 22.
If you or one of your family members is enrolled in one FEHB plan, that
person may not be enrolled in or covered as a family member by another
FEHB plan.
The benefits in this brochure are effective on January 1. If you are new to
this Plan, your coverage and premiums begin on the first day of your first
pay period that starts on or after January 1. Annuitants' premiums begin on
January 1.
No pre-existing condition limitation
Where you can get information
about enrolling in the FEHB
Program
Types of coverage available for you and your family
When benefits and premiums start 44
44
Page 45 46
2001
CIGNA HealthCare of Virginia, Inc. 44 Section 11
We will keep
your medical and claims information confidential. Only the
following will
have access to it:
° OPM, this Plan, and subcontractors when they administer this contract;
° This Plan, and appropriate third parties, such as other insurance
plans and
the Office of Workers' Compensation Programs (OWCP), when
coordi-nating
benefit payments and subrogating claims;
° Law enforcement officials when investigating and/ or prosecuting
alleged
civil or criminal actions;
° OPM and the General Accounting Office when conducting audits;
°
Individuals involved in bona fide medical research or education that does
not disclose your identity; or
° OPM, when reviewing a disputed claim or defending litigation about a
claim.
When you retire, you can usually stay in the FEHB Program. Generally, you
must have been enrolled in the FEHB Program for the last five years of your
Federal service. If you do not meet this requirement, you may be eligible
for
other forms of coverage, such as Temporary Continuation of Coverage
(TCC).
You will receive an additional 31 days of coverage, for no additional
premium, when:
°° Your enrollment ends, unless you cancel your enrollment; or
°° You are a family member no longer eligible for coverage.
You may be eligible for spouse equity coverage or Temporary Continuation
of Coverage.
If you are divorced from a Federal employee or annuitant, you may not
continue to get benefits under your former spouse's enrollment. But, you
may be eligible for your own FEHB coverage under the spouse equity law.
If you are recently divorced or are anticipating a divorce, contact your
ex-spouse's
employing or retirement office to get RI 70-5, the Guide to
Federal
Employees Health Benefits Plans for Temporary Continuation of
Coverage
and Former Spouse Enrollees, or other information about your
coverage
choices.
If you leave Federal service, or if you lose coverage because you no longer
qualify as a family member, you may be eligible for Temporary Continuation
of Coverage (TCC). For example, you can receive TCC if you are not able
to continue your FEHB enrollment after you retire.
You may not elect TCC if you are fired from your Federal job due to gross
misconduct.
Get the RI 79-27, which describes TCC, and the RI 70-5, the Guide to
Federal Employees Health Benefits Plans for Temporary Continuation of
Coverage and Former Spouse Enrollees, from your employing or retirement
office or from www. opm. gov/ insure.
Your medical and claims records are confidential
When you retire
When you lose benefits
° When FEHB coverage ends
° Spouse equity coverage
° TCC 45
45 Page
46 47
2001 CIGNA HealthCare of
Virginia, Inc. 45 Section 11
You may convert to a non-FEHB
individual policy if:
°° Your coverage under TCC or the spouse
equity law ends. If you
canceled your coverage or did not pay your premium,
you cannot
convert;
°° You decided not to receive coverage under TCC or the spouse equity
law; or
°° You are not eligible for coverage under TCC or the spouse equity
law.
If you leave Federal service, your employing office will notify you of your
right to convert. You must apply in writing to us within 31 days after you
receive this notice. However, if you are a family member who is losing
coverage, the employing or retirement office will not notify you. You
must
apply in writing to us within 31 days after you are no longer eligible
for
coverage.
Your benefits and rates will differ from those under the FEHB Program;
however, you will not have to answer questions about your health, and we
will not impose a waiting period or limit your coverage due to pre-existing
conditions.
If you leave the FEHB Program, we will give you a Certificate of Group
Health Plan Coverage that indicates how long you have been enrolled with
us. You can use this certificate when getting health insurance or other
health
care coverage. Your new plan must reduce or eliminate waiting
periods,
limitations, or exclusions for health related conditions based on
the informa-tion
in the certificate, as long as you enroll within 63 days of
losing coverage
under this Plan.
If you have been enrolled with us for less than 12 months, but were
previously
enrolled in other FEHB plans, you may also request a certificate
from those
plans.
Stop health care fraud! Fraud increases the cost of health care for
every-one.
If you suspect that a physician, pharmacy, or hospital has
charged you
for services you did not receive, billed you twice for the same
service, or
misrepresented any information, do the following:
° Call the provider and ask for an explanation. There may be an error.
° If the provider does not resolve the matter, call us at 1-800-832-3211
and
explain the situation.
° If we do not resolve the issue, call THE HEALTH CARE FRAUD
HOTLINE Ð 202-418-3300 or write to: The United States Office of
Personnel Management, Office of the Inspector General Fraud Hotline,
1900 E Street, NW, Room 6400, Washington, DC 20415.
Anyone who falsifies a claim to obtain FEHB Program benefits can be
prosecuted for fraud. Also, the Inspector General may investigate anyone who
uses an ID card if the person tries to obtain services for someone who is
not
an eligible family member, or is no longer enrolled in the Plan and
tries to
obtain benefits. Your agency may also take administrative action
against you.
° Converting to individual coverage
Getting a Certificate of Group
Health Plan Coverage
Inspector General Advisory
Penalties for Fraud 46
46 Page 47 48
2001 CIGNA
HealthCare of Virginia, Inc. 46 Index
Index
Do not
rely on this page; it is for your convenience and does not explain your benefit
coverage.
Allergy tests ................................... 15
Alternative treatment ..................... 18
Ambulance
..................................... 24
Anesthesia
...................................... 21
Autologous bone marrow
transplant .................................... 21
Biopsies ......................................... 19
Blood and
blood plasma ................ 22
Casts
.............................................. 22
Catastrophic protection
.........